Afrihost New Network Feedback - Part 2

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GreatD7007 said:
What must I post sir?
Click to expand...

I think what AfriGenie was referring to was a link to the video/service you're having trouble with. Also some general test results like a traceroute or MTR would help a lot. :)
 
AfriFella said:
Not cool! Can you run a traceroute to a specific BF1 server?
Click to expand...

Problem is on your end, vox has stable connection with no spikes. In any case I've canned afri for now, just too unreliable for gaming. Cheers.
 
Something is wrong with either mwebs servers or AH's links (peering) to the servers I have 12 ping but then it just randomly shoots to 1200ms, happens in every mweb server.

This one was a JHB dota2 server 197.80.200.10

I cant replicate it in tracerts or pings.
 
Rickster said:
Something is wrong with either mwebs servers or AH's links (peering) to the servers I have 12 ping but then it just randomly shoots to 1200ms, happens in every mweb server.

This one was a JHB dota2 server 197.80.200.10

I cant replicate it in tracerts or pings.
Click to expand...

Very strange... :( Just to confirm, are you using any specific DNS settings?
 
LBXAC20 said:
Problem is on your end, vox has stable connection with no spikes. In any case I've canned afri for now, just too unreliable for gaming. Cheers.
Click to expand...

Really sorry to hear that. :( I'll be sure to pass your feedback onto our NOC Team.
 
Still getting that packet loss in Armoured Warfare. Seems that profile you guys loaded didn't do much. :erm:
Unless it still hasn't been loaded?
 
Long story short, 4mb Afrihost Business account seems shaped for long periods during the day. Have logged five Telkom faults in a row, had two technicians here, had support from local exchange, still happening. Like Clockwork, at 1, 2 or 5 PM, line will drop to quarter speed, sometimes slower, and remain that way until precisely 12 in the evening, when it magically starts working fine again.

Ran some tools from this site during my nightly purge session, and no idea, problems, problems, problems. No idea how to interpret this info or move forward.

Download speed on anything is between 30-100 kbps since 5 this afternoon. This has been happening for two months now.


Zertop's LineTool Results
Date/Time: Tue Nov 01 22:27:08 CAT 2016

Basic Report:

Your packet loss was 70%.
Your average ping was 1703ms.
Your maximum ping was 3388ms.

You have serious packet loss. Please post these results to the forum for advice.

Detailed Report:

Pinging 169.0.35.1 with 32 bytes of data:
Reply from 169.0.35.1: bytes=32 time=2334ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 169.0.35.1: bytes=32 time=2644ms TTL=254
Reply from 169.0.35.1: bytes=32 time=3388ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 169.0.35.1: bytes=32 time=1005ms TTL=254
Reply from 169.0.35.1: bytes=32 time=738ms TTL=254
Reply from 169.0.35.1: bytes=32 time=698ms TTL=254
Reply from 169.0.35.1: bytes=32 time=734ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 169.0.35.1: bytes=32 time=3155ms TTL=254
Reply from 169.0.35.1: bytes=32 time=633ms TTL=254

Ping statistics for 169.0.35.1:
Packets: Sent = 30, Received = 9, Lost = 21 (70% loss),
Approximate round trip times in milli-seconds:
Minimum = 633ms, Maximum = 3388ms, Average = 1703ms

So AfriPeople, what do I do? Keep pestering Telkom and watch them resolve my Tickets in ignorance.
 
Last edited:
Vorastra said:
Still getting that packet loss in Armoured Warfare. Seems that profile you guys loaded didn't do much. :erm:
Unless it still hasn't been loaded?
Click to expand...

This is not a game I am very familiar with. Is there also a locally hosted presence on Mweb?
 
throughtheiris25 said:
Long story short, 4mb Afrihost Business account seems shaped for long periods during the day. Have logged five Telkom faults in a row, had two technicians here, had support from local exchange, still happening. Like Clockwork, at 1, 2 or 5 PM, line will drop to quarter speed, sometimes slower, and remain that way until precisely 12 in the evening, when it magically starts working fine again.

Ran some tools from this site during my nightly purge session, and no idea, problems, problems, problems. No idea how to interpret this info or move forward.

Download speed on anything is between 30-100 kbps since 5 this afternoon. This has been happening for two months now.


Zertop's LineTool Results
Date/Time: Tue Nov 01 22:27:08 CAT 2016

Basic Report:

Your packet loss was 70%.
Your average ping was 1703ms.
Your maximum ping was 3388ms.

You have serious packet loss. Please post these results to the forum for advice.

Detailed Report:

Pinging 169.0.35.1 with 32 bytes of data:
Reply from 169.0.35.1: bytes=32 time=2334ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 169.0.35.1: bytes=32 time=2644ms TTL=254
Reply from 169.0.35.1: bytes=32 time=3388ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 169.0.35.1: bytes=32 time=1005ms TTL=254
Reply from 169.0.35.1: bytes=32 time=738ms TTL=254
Reply from 169.0.35.1: bytes=32 time=698ms TTL=254
Reply from 169.0.35.1: bytes=32 time=734ms TTL=254
Request timed out.
Request timed out.
Request timed out.
Reply from 169.0.35.1: bytes=32 time=3155ms TTL=254
Reply from 169.0.35.1: bytes=32 time=633ms TTL=254

Ping statistics for 169.0.35.1:
Packets: Sent = 30, Received = 9, Lost = 21 (70% loss),
Approximate round trip times in milli-seconds:
Minimum = 633ms, Maximum = 3388ms, Average = 1703ms

So AfriPeople, what do I do? Keep pestering Telkom and watch them resolve my Tickets in ignorance.
Click to expand...

These results seem to be very extreme for network congestion. It seems like you're pinging the local BRAS router, so that would make sense as it's basically the second hop in your traceroute, which is before the traffic enters our network.
 
AfriMan said:
This is not a game I am very familiar with. Is there also a locally hosted presence on Mweb?
Click to expand...

No, think world of tanks. Afrigenie had said that the network team was looking into it about 2 weeks ago. Then said they had a profile (game is being affected by the shaper) and were going to load it at next maintenance which was last week.

This isn't the first time I had an issue. Last year November, I sat on the phone with your network team so they could build a profile in the meantime. Looks like it didn't hold up.
 
Vorastra said:
No, think world of tanks. Afrigenie had said that the network team was looking into it about 2 weeks ago. Then said they had a profile (game is being affected by the shaper) and were going to load it at next maintenance which was last week.

This isn't the first time I had an issue. Last year November, I sat on the phone with your network team so they could build a profile in the meantime. Looks like it didn't hold up.
Click to expand...

:(

Yeah.. I'm going to follow-up with the Team today to see what the progress of that is.
 
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