Afrihost New Network Feedback - Part 2

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DeSLAM said:
round trip ping to fbcdn-photos-a-a.akamaihd.net from Eastern side of Cape Town is 12ms - but no images loading on FB.

Ran a IPv6 test
Click to expand...

Experiencing the same here.

Facebook is unusable, switched over to my Telkom account and everything loads fine.

I take it that this isn't an account specific issue then but a problem with Afrihost?
 
chickenbeef said:
I take it that this isn't an account specific issue then but a problem with Afrihost?
Click to expand...

Yup, people I know all over Cape Town on Afrihost report the same. Switching to different ISP is fine.

Obligatory "Hhmm...strange, can you run a few tests please?" is the usual response from Afrihost when this sort of thing happens.

Then after running the tests, the usual response: "That shouldn't be happening :(".
 
Trace to facebook.com. Latency looks very good. :)

Code: 
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert facebook.com

Tracing route to facebook.com [31.13.90.36]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    20 ms    16 ms    16 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    24 ms    25 ms    23 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    25 ms    23 ms    23 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    23 ms    24 ms    23 ms  41.164.52.40
  7    16 ms    17 ms    16 ms  ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   182 ms   183 ms   182 ms  if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
  9   166 ms   166 ms   166 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   173 ms   173 ms   172 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   178 ms   198 ms   206 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 12   179 ms   180 ms   179 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 13   172 ms   173 ms   172 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 14   178 ms   179 ms   178 ms  195.219.83.186
 15   176 ms   176 ms   175 ms  ae-1.r00.londen10.uk.bb.gin.ntt.net [129.250.3.31]
 16   179 ms   179 ms   178 ms  81.25.207.98
 17   177 ms   177 ms   177 ms  po131.asw01.lhr2.tfbnw.net [157.240.33.100]
 18   174 ms   173 ms   173 ms  po211.psw01d.lhr3.tfbnw.net [157.240.33.157]
 19   172 ms   170 ms   171 ms  173.252.67.187
 20   179 ms   179 ms   179 ms  edge-star-mini-shv-01-lhr3.facebook.com [31.13.90.36]

Trace complete.
 
Hi,

I am not sure if this is part of the same issue, i scanned through some of the comments.

I have logged calls with both Telkom and afrihost.
8mb line, afrihost capped account, my main issue is the latency when connecting to international servers.
now the tests i have done have all been sent to the support team.
a friend is on afrihost and has the same issue.
when using a different ISP we dont have the same problem.

we did traces on both ISP's and you can see the difference, while gaming on battlefield 1 the ping reaches over 1000ms on the trace.

i have had not feedback since they escalated to their critical care team, now i get an invoice for the subscription, i really feel that the issues experience what am i paying for?

what can we do instead of cancelling and moving to another ISP?
 
TEXTILE GUY said:
Thank you.

I have had subsequent correspondence to say that the Telkom issue is closed.

In frustration I called support 5 minutes ago.
The dude saw the fluctuation on the line and agrees that a fault be logged.
I have just had confirmation that indeed a fault has been logged ..... finally!!

Its so frustrating when I ask you to log a fault and get a cut and paste response about the router and check this and that.
Someone needs to chat to your support staff ...... really.

Sorry to harp on but dealing with support can be excellent at times and at times, its more painful than being circumcised with a rusty razor and no anesthetic.

Anyway ... thanks for your help, appreciate it.
Click to expand...

Glad to hear that there is progress being made. :) I think Genie has sent you over to CC, regardless. We'll get to the bottom of this for you.
 
Afrihost still not loading facebook images this after 11 hr latency to Germany Stil 300 ms
And packet loss

7963d3b6329a612dd22fe57d89af35fe.jpg

64ff09f39a0d5fb4a182d679d0ba4724.jpg
 
Last edited:
chickenbeef said:
Experiencing the same here.

Facebook is unusable, switched over to my Telkom account and everything loads fine.

I take it that this isn't an account specific issue then but a problem with Afrihost?
Click to expand...

Our NOC Team is reporting that Facebook and related services are starting to look good. Are you using any custom DNS settings?
 
Shlumpy said:
Hi,

I am not sure if this is part of the same issue, i scanned through some of the comments.

I have logged calls with both Telkom and afrihost.
8mb line, afrihost capped account, my main issue is the latency when connecting to international servers.
now the tests i have done have all been sent to the support team.
a friend is on afrihost and has the same issue.
when using a different ISP we dont have the same problem.

we did traces on both ISP's and you can see the difference, while gaming on battlefield 1 the ping reaches over 1000ms on the trace.

i have had not feedback since they escalated to their critical care team, now i get an invoice for the subscription, i really feel that the issues experience what am i paying for?

what can we do instead of cancelling and moving to another ISP?
Click to expand...

Hey Shlumpy. Would love to take a look at some of your tests and see where I can help out. Could you PM me your account details and the ticket reference numbers you have with our support team?
 
kohlhtor said:
Afrihost still not loading facebook images this after 11 hr latency to Germany Stil 300 ms
And packet loss
Click to expand...

Sorry to hear about that, kohlthor. I have passed your feedback onto our NOC Team.
 
AfriFella said:
Sorry to hear about that, kohlthor. I have passed your feedback onto our NOC Team.
Click to expand...

I'm going to go start a LoL custom game, will give you a tracert. It will probably hover around 300ms+ again.

EDIT: 280ms, yay, not 300...

Code: 
Pinging 185.40.64.65 with 32 bytes of data:
Reply from 185.40.64.65: bytes=32 time=266ms TTL=232
Reply from 185.40.64.65: bytes=32 time=268ms TTL=232
Reply from 185.40.64.65: bytes=32 time=268ms TTL=232
Reply from 185.40.64.65: bytes=32 time=273ms TTL=232

Ping statistics for 185.40.64.65:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 266ms, Maximum = 273ms, Average = 268ms

C:\WINDOWS\System32>tracert 185.40.64.65

Tracing route to 185.40.64.65 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  ARCHER_D5 [192.168.0.1]
  2     1 ms     1 ms     1 ms  home.gateway.pace.net [192.168.1.1]
  3     *        *        *     Request timed out.
  4    23 ms    23 ms    23 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5    28 ms    25 ms    24 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  6    26 ms    23 ms    25 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    24 ms    23 ms    25 ms  41.164.52.40
  8    24 ms    24 ms    23 ms  ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  9   172 ms   172 ms   172 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
 10   146 ms   147 ms   146 ms  if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
 11   170 ms   170 ms   169 ms  if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
 12   210 ms   218 ms   214 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 13   180 ms   179 ms   183 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 14   171 ms   170 ms   182 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 15   173 ms   174 ms   173 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 16   169 ms   169 ms   169 ms  195.219.83.102
 17     *        *        *     Request timed out.
 [color=red]18   281 ms   289 ms   286 ms  213.19.195.234 [/color]
 19     *        *        *     Request timed out.
 20   273 ms   278 ms   278 ms  104.160.141.101
 21   284 ms   282 ms   282 ms  104.160.141.105
 22   271 ms   272 ms   307 ms  185.40.64.65

Trace complete.
 
Last edited:
Still snailing:twisted:

Fb,instagram not working.

Must say the past 2/3 months with afrihost have been horrible.

Ever since the R1 special and all those other specials,something clearly changed with the capped accounts.

Guess i should do what everyone does,and have two isp accounts.

Eish,only in Mzansi hey!

Is there any service that works like it should in this country:confused:
 
Johnatan56 said:
I'm going to go start a LoL custom game, will give you a tracert. It will probably hover around 300ms+ again.

EDIT: 280ms, yay, not 300...

Code: 
Pinging 185.40.64.65 with 32 bytes of data:
Reply from 185.40.64.65: bytes=32 time=266ms TTL=232
Reply from 185.40.64.65: bytes=32 time=268ms TTL=232
Reply from 185.40.64.65: bytes=32 time=268ms TTL=232
Reply from 185.40.64.65: bytes=32 time=273ms TTL=232

Ping statistics for 185.40.64.65:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 266ms, Maximum = 273ms, Average = 268ms

C:\WINDOWS\System32>tracert 185.40.64.65

Tracing route to 185.40.64.65 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  ARCHER_D5 [192.168.0.1]
  2     1 ms     1 ms     1 ms  home.gateway.pace.net [192.168.1.1]
  3     *        *        *     Request timed out.
  4    23 ms    23 ms    23 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5    28 ms    25 ms    24 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  6    26 ms    23 ms    25 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    24 ms    23 ms    25 ms  41.164.52.40
  8    24 ms    24 ms    23 ms  ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  9   172 ms   172 ms   172 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
 10   146 ms   147 ms   146 ms  if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
 11   170 ms   170 ms   169 ms  if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
 12   210 ms   218 ms   214 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 13   180 ms   179 ms   183 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 14   171 ms   170 ms   182 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 15   173 ms   174 ms   173 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 16   169 ms   169 ms   169 ms  195.219.83.102
 17     *        *        *     Request timed out.
 [color=red]18   281 ms   289 ms   286 ms  213.19.195.234 [/color]
 19     *        *        *     Request timed out.
 20   273 ms   278 ms   278 ms  104.160.141.101
 21   284 ms   282 ms   282 ms  104.160.141.105
 22   271 ms   272 ms   307 ms  185.40.64.65

Trace complete.
Click to expand...

Thanks for testing. Last night you mentioned that you're not the only user on your home network while testing. Would you be able to send me a comparative test while you're running solo on your network over LAN?
 
Gonzo.B said:
Still snailing:twisted:

Fb,instagram not working.

Must say the past 2/3 months with afrihost have been horrible.

Ever since the R1 special and all those other specials,something clearly changed with the capped accounts.

Guess i should do what everyone does,and have two isp accounts.

Eish,only in Mzansi hey!

Is there any service that works like it should in this country:confused:
Click to expand...

Sorry to hear you feel that way. :( I can assure you that the promotions we're currently running are unrelated to any issues you might be experiencing. We're seeing positive reports around the Facebook issue at the moment. Mind confirming DNS settings and perhaps even rebooting your router?
 
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