Afrihost New Network Feedback - Part 2

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What is this Google DNS I am to use? Is it a value you insert into the router in the connection criteria settings?
 
Having lots of timeouts to my server, makes online gaming impossible when you keep timing out, yet on a different ISP no issue.

Also am seeing almost 100ms more on my latency tonight that I had last night or weeks before. This is on a capped account.

Ping to server
Ping statistics for 46.4.100.209:
Packets: Sent = 453, Received = 440, Lost = 13 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 193ms, Maximum = 433ms, Average = 269ms


Ping to bras.afrihost.com
Ping statistics for 155.239.255.250:
Packets: Sent = 528, Received = 528, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 59ms, Average = 16ms

traceroute to server

Tracing route to static.209.100.4.46.clients.your-server.de [46.4.100.209]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 42 ms 44 ms 69 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 113 ms 118 ms 123 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 75 ms 71 ms 77 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 100 ms 108 ms 109 ms 41.164.52.40
7 17 ms 18 ms 17 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 281 ms 283 ms 281 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 283 ms 280 ms 242 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
10 180 ms 180 ms 178 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
11 * 187 ms 184 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
12 236 ms 225 ms 230 ms if-ae-7-2.tcore2.FNM-Frankfurt.as6453.net [80.231.200.78]
13 255 ms 273 ms 254 ms if-ae-4-2.tcore1.FR0-Frankfurt.as6453.net [195.219.87.18]
14 178 ms 178 ms 177 ms 195.219.219.10
15 218 ms 233 ms 239 ms core22.hetzner.de [213.239.245.17]
16 202 ms 204 ms 206 ms ex9k2.rz14.hetzner.de [213.239.229.118]
17 271 ms 272 ms 274 ms static.209.100.4.46.clients.your-server.de [46.4.100.209]

Trace complete.


 
have to just LOVE this congestion ON Afrihost's network itself... For three months now, absolutely NOTHING has been done to fix this...

Code: 
Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  vlan103.wbtg-hs01-ler01.cpt.za.as203319.net [10.0.0.33]
  2    <1 ms    <1 ms    <1 ms  gi1.wbtg-hs01-cpe01.cpt.za.as203319.net [10.255.255.250]
  3     *        *        *     Request timed out.
  4    23 ms    21 ms    22 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5   117 ms   115 ms   109 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  6   106 ms   107 ms   106 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    94 ms    98 ms   103 ms  41.164.52.40
  8    40 ms    40 ms    40 ms  172.18.1.164
  9   130 ms   130 ms   131 ms  196.46.25.198
 10    43 ms    52 ms    40 ms  104.20.9.169

Really now???? How much longer until you eventually fix what ever you broke? Perhaps it's time to stop giving away freebies...

Sick and tired of this congestion, EACH AND EVERY single bloody night.

EDIT: Can't wait for my MetroEthernet. I'd rather pay R10K per month and have a WORKING bloody internet connection, instead of sitting with the one lame ass ISP after the next that doesn't have a bloody clue what they are doing.
 
Last edited:
And again Monday evening high latency
34cc189b91fb6f8885de91f126e6012b.jpg
 
Johnatan56 said:
Yeah, did lightning strike your line or something? Those are easily one of the worst line stats I have ever seen.
Try removing all your filters/phones and plugging the modem directly into the wall.
Click to expand...

I don't have any telephones connected, just the Adsl cable connected directly from the router into the wall box. I'm not sure, it's possible. It's very bad, YouTube fluctuates and I hardly get over 150 kBps and I have a 2 MB line.

The line jumps a lot. Not a constant speed when youtubing. I'm trying to reopen the fault as they conveniently closed the fault and said it was resolved, I sent them a pic of my line stats. My friend even said the cable is most likely damaged somewhere.
 
must agree internet is really down the crapper and works fine with other isp this problem looks more and more like the old network when it was congested to the point where it was unusable
 
Link Information

Uptime: 0 days, 0:04:02
DSL Type: ITU-T G.992.5 Annex A (ADSL2+ over POTS)
Bandwidth (Up/Down) [kbps/kbps]: 508 / 1.787


hi, my speed has a problem, please check.
 
chrisc4290 said:
Had "cannot find DNS" and no email in or out all Sunday and until 9.00am today. On calling said was a 20 min delay. Got cut off after 10 mins

What was wrong? Was it something I am supposed to do?
Click to expand...

I haven't seen that error before. Are you using automatically assigned DNS or static DNS addresses?
 
chrisc4290 said:
What is this Google DNS I am to use? Is it a value you insert into the router in the connection criteria settings?
Click to expand...

We'd rather you used our DNS, automatically assigned, so we can fail over if any of our IP's run into issues. Using Google or other DNS can throw off our troubleshooting :(
 
8-BALL said:
Having lots of timeouts to my server, makes online gaming impossible when you keep timing out, yet on a different ISP no issue.

Also am seeing almost 100ms more on my latency tonight that I had last night or weeks before. This is on a capped account.

Ping to server
Ping statistics for 46.4.100.209:
Packets: Sent = 453, Received = 440, Lost = 13 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 193ms, Maximum = 433ms, Average = 269ms


Ping to bras.afrihost.com
Ping statistics for 155.239.255.250:
Packets: Sent = 528, Received = 528, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 59ms, Average = 16ms

traceroute to server

Tracing route to static.209.100.4.46.clients.your-server.de [46.4.100.209]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 42 ms 44 ms 69 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 113 ms 118 ms 123 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 75 ms 71 ms 77 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 100 ms 108 ms 109 ms 41.164.52.40
7 17 ms 18 ms 17 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 281 ms 283 ms 281 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 283 ms 280 ms 242 ms if-ae-7-2.tcore2.WV6-Madrid.as6453.net [80.231.159.30]
10 180 ms 180 ms 178 ms if-ae-11-2.tcore1.WV6-Madrid.as6453.net [80.231.91.65]
11 * 187 ms 184 ms if-ae-5-2.tcore2.WYN-Marseille.as6453.net [80.231.200.5]
12 236 ms 225 ms 230 ms if-ae-7-2.tcore2.FNM-Frankfurt.as6453.net [80.231.200.78]
13 255 ms 273 ms 254 ms if-ae-4-2.tcore1.FR0-Frankfurt.as6453.net [195.219.87.18]
14 178 ms 178 ms 177 ms 195.219.219.10
15 218 ms 233 ms 239 ms core22.hetzner.de [213.239.245.17]
16 202 ms 204 ms 206 ms ex9k2.rz14.hetzner.de [213.239.229.118]
17 271 ms 272 ms 274 ms static.209.100.4.46.clients.your-server.de [46.4.100.209]

Trace complete.


Click to expand...

Your latency to BRAS seems pretty intermittent. If you changed accounts, that might effectively reset your port and that could explain why another ISP account appears to show improvement. If you stay connected for a longer period, do you see the latency creep up again?
 
GreatD7007 said:
I don't have any telephones connected, just the Adsl cable connected directly from the router into the wall box. I'm not sure, it's possible. It's very bad, YouTube fluctuates and I hardly get over 150 kBps and I have a 2 MB line.

The line jumps a lot. Not a constant speed when youtubing. I'm trying to reopen the fault as they conveniently closed the fault and said it was resolved, I sent them a pic of my line stats. My friend even said the cable is most likely damaged somewhere.
Click to expand...

The problem with lightning damage is that it could create problems anywhere from your router to the port at the exchange, so we'll need to do some troubleshooting to identify which link (s) may have been damaged. Testing your router on a line that is working (at a friend or family member's place) is a good start to eliminate that factor.
 
DreamKing said:
Link Information

Uptime: 0 days, 0:04:02
DSL Type: ITU-T G.992.5 Annex A (ADSL2+ over POTS)
Bandwidth (Up/Down) [kbps/kbps]: 508 / 1.787


hi, my speed has a problem, please check.
Click to expand...

Doesn't look too good there. Do you have the same issue if you try any ISP account?
 
Hey everyone

As you know, our long time champion of MyBB, AfriGuy, went on to his next big adventure - so we've been a little short of faces here in the forums.

I'm happy to welcome AfriNatic to the MyBB team! A little bit about him - he is a veteran of our support and client services team, he worked with live chat, and is also a fibre fundi. Basically, he's an all-round rock star!

I hope you guys will give him a warm welcome and help him to help you have a better Afrihost experience!

Welcome, AfriNatic! :)
 
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