Afrihost New Network Feedback - Part 2

Status
Not open for further replies.
roadcat said:
What difference does Afrihost+ make? So the options in my email are: 300+300 Double and 150+150 Priority. Is the +300/150 because I have Afrihost+?
Click to expand...

Yes, you get double double data now because of Afrihost Plus, so when you change to Shaped, it would be 300 + 300, or if you go Priority it would be 150+150. You might see it differently because the package description changed when we migrated the existing capped accounts over to the new product description.
 
AfriMan said:
We had to introduce that change with people abusing our recent R1 promotion by doing multiple upgrades and downgrades to avoid paying for the product. You will definitely be able to make that change in the new month, otherwise email [email protected] and we can review on our side.
Click to expand...

I don't think you have got it. I am fine with only allowing 2 changes per month but I haven't made 2 changes, only 1. The other change was made by Afrihost without me asking you to do so. I don't want to wait till next month, I want to change now. I used the R1 special to try out a new package as you wanted your customers to do and now that I have decided that it is not for me you won't let me change it so effectively the R1 was not true as you are going to make me pay for another month before I can change it.
 
Amongst all this confuzzlement, last clarification required please, I kind of got lost amongst the emails, and changes to fine print:

Will free time 12am to 8am remain for those opting for the shaped capped (!!) packages?
 
Seems a lot of people here don't get it.

1) Double data was a promo and was ending December 31.
2) If you want to carry on with double data, you can opt for a shaped capped account.
3) If you do change your account you will have normal allocation and unshaped.

Simple. Sounds reasonable to me.
 
Shamus said:
I don't think you have got it. I am fine with only allowing 2 changes per month but I haven't made 2 changes, only 1. The other change was made by Afrihost without me asking you to do so. I don't want to wait till next month, I want to change now. I used the R1 special to try out a new package as you wanted your customers to do and now that I have decided that it is not for me you won't let me change it so effectively the R1 was not true as you are going to make me pay for another month before I can change it.
Click to expand...

Ok, totally get you now. Drop me an email on [email protected] and I'll push this through to our Dev team.
 
A Non Blonde said:
Amongst all this confuzzlement, last clarification required please, I kind of got lost amongst the emails, and changes to fine print:

Will free time 12am to 8am remain for those opting for the shaped capped (!!) packages?
Click to expand...

yes, as long as your package is R299 or more (excluding line rental) - so based on the data portion base price before discount.

EDIT: Just to clarify, packages below R299 will receive After Hours data from midnight to 8am, and R299 and above will get Free-Time from midnight to 6pm, as before.
 
Last edited:
AfriMan said:
Yes, you get double double data now because of Afrihost Plus, so when you change to Shaped, it would be 300 + 300, or if you go Priority it would be 150+150. You might see it differently because the package description changed when we migrated the existing capped accounts over to the new product description.
Click to expand...

Ok thanks, got it. And as per the email we can change our selected option at any time? So if I choose priority now but decide to go back to double/double sometime next year I can do so..
 
roadcat said:
Ok thanks, got it. And as per the email we can change our selected option at any time? So if I choose priority now but decide to go back to double/double sometime next year I can do so..
Click to expand...

Yes, you can make a package change in ClientZone and the normal package change rules will apply.
 
Dan C said:
Seems a lot of people here don't get it.

1) Double data was a promo and was ending December 31.
2) If you want to carry on with double data, you can opt for a shaped capped account.
3) If you do change your account you will have normal allocation and unshaped.

Simple. Sounds reasonable to me.
Click to expand...

I totally agree. Just one small correction, all clients will be moved to the shaped option by default and will need to opt-in (from the mailer or ClientZone) to the Priority-Boosted product. That way, if clients don't make a choice, they'll be on the shaped option by default.
 
A Non Blonde said:
Wait, What?...No, that cant be correct, they get 12 am - 6pm free time?

I'm enquiring about the R99 100 gig shaped capped(!!).
Click to expand...

OMG, what did I say?!?!?!?!?!

Yes, you are 100% right, packages below R299 will continue to get After Hours data from midnight to 8am.

Sorry about the confusion. Please PM me if I am not being clear enough so I can make sure I answer clearly.
 
AfriMan said:
OMG, what did I say?!?!?!?!?!

Yes, you are 100% right, packages below R299 will continue to get After Hours data from midnight to 8am.

Sorry about the confusion. Please PM me if I am not being clear enough so I can make sure I answer clearly.
Click to expand...
AfriMystery already gave the correct info earlier . I was about to message you to rectify you ;)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X