Afrihost New Network Feedback - Part 2

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AfriNatic said:
Yes correct :) In the mail you receive we include the original American timestamp, yet at the top we convert it to SAST. I have spoken to our Team and have confirmed we are definitely sending the notices to the correct clients.
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I've also received one of these amazon copyright claims for "GRAND TOUR (2016)". I've never watched this, and have no intention of watching it. My PC is the only machine that downloads and it has been unplugged for most of the day, including during the apparent "incident time".

Very strange...
 
mister said:
I've also received one of these amazon copyright claims for "GRAND TOUR (2016)". I've never watched this, and have no intention of watching it. My PC is the only machine that downloads and it has been unplugged for most of the day, including during the apparent "incident time".

Very strange...
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Well that is strange. So what is going on?
 
Icemanbrfc said:
Well that is strange. So what is going on?
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The incident time mentioned by afrihost is different to the incident time mentioned by amazon... I think it's been parsed incorrectly and I'm being blamed for an IP address I was not using at the time.
 
mister said:
The incident time mentioned by afrihost is different to the incident time mentioned by amazon... I think it's been parsed incorrectly and I'm being blamed for an IP address I was not using at the time.
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Well that sucks. So one could be blamed for something you didnt do? That is madness
 
Inconsistency in maintaining decent internet connectivity is really worrying. Even getting to the point where the device needs to be restarted because the app or browser is frozen. :mad:

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mister said:
I've also received one of these amazon copyright claims for "GRAND TOUR (2016)". I've never watched this, and have no intention of watching it. My PC is the only machine that downloads and it has been unplugged for most of the day, including during the apparent "incident time".

Very strange...
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Please reply to the mail to our abuse team, so that we can follow up. We definitely want to make sure these notifications are served to the correct parties :(
 
jingaling said:
Inconsistency in maintaining decent internet connectivity is really worrying. Even getting to the point where the device needs to be restarted because the app or browser is frozen. :mad:

View attachment 407636
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If you need to reset your router/connection constantly, that would usually point more to the line or router than the ISP network.

We should definitely do some more troubleshooting on this :(
 
Random Afrihost comment for the day: The Critical Care team are fscking SHARP as a knife. The normal support guys have a copy/paste sheet for answers.

Send the normal support guys to the Critical Care team for training. I hate copy/paste answers and uninformed/lazy answers :p

I had a small line issue and was told to downgrade the speed of the line.... so I decided to reboot instead and everything was back to normal with line stats that were awesome :D Seriously the normal support guys seem to have lost the plot lately.

I told the guy to not TOUCH anything and just leave it as is :p
 
WickedMONK3Y said:
Random Afrihost comment for the day: The Critical Care team are fscking SHARP as a knife. The normal support guys have a copy/paste sheet for answers.

Send the normal support guys to the Critical Care team for training. I hate copy/paste answers and uninformed/lazy answers :p

I had a small line issue and was told to downgrade the speed of the line.... so I decided to reboot instead and everything was back to normal with line stats that were awesome :D Seriously the normal support guys seem to have lost the plot lately.

I told the guy to not TOUCH anything and just leave it as is :p
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The Critical Care guys are definitely the best of the best, but I think our support guys are also excellent at what they do. It can be tough to cold-read some issues, and occassionally some of us get it wrong. But 99% of the time they do get it right. We get thousands of calls and emails per day, so I think even the smallest margin of error is more than we'd like, but I really do believe they get it right most of the time.

Glad you got sorted though :)
 
I might be blind and missed it, but what's happening to the 18H Free Time come January?
 
AfriMan said:
Please reply to the mail to our abuse team, so that we can follow up. We definitely want to make sure these notifications are served to the correct parties :(
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I did... and got the following (nonsense) reply:

Yes there has been an increase of these complaints from Amazon over the last few weeks, since Amazon Prime was launched in SA.
The reason why there are so many complaints is due to the fact that Amazon adds tracking software to all of the media files so every download from their servers get tracked to the account downloading it.

All of the details have been checked and the files was downloaded from your account.
If it was not done by anyone at the location I would recommend that you have a look at the security of your router, as it is possible that someone from out side could connect to it and use the connection
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Note: I have no wifi, so nobody outside could be using my connection.
 
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