Afrihost New Network Feedback - Part 3

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standerr said:
Tonight is again the normal crap.
Just for fun to keep me from pulling out the last few hairs I did a comparison using the Chrome developer tools on Afrihost vs Telkom while loading news24.

First Afrihost Traceroute
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    24 ms     9 ms    18 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4   125 ms   130 ms   149 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5    55 ms    49 ms    47 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6    50 ms    47 ms    49 ms  optinet.ixp.capetown [196.10.140.15] 
  7   154 ms   146 ms   152 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2] 
  8    19 ms    19 ms    19 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
  9    35 ms    32 ms    32 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 10   130 ms   123 ms   130 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 11   170 ms   169 ms   169 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 12   152 ms   145 ms   122 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 13   164 ms   159 ms   145 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Very impressive

Now Telkom Traceroute
Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    19 ms    18 ms    19 ms  105-187-252-54.ti-sen.telkomsa.net [105.187.252.54] 
  5    19 ms    18 ms    18 ms  ipc-aggr-1.south.dsl.telkomsa.net [105.226.0.13] 
  6    19 ms    18 ms    19 ms  blv-pr-02-be200-vl1.net.telkomsa.net [105.226.0.54] 
  7    19 ms    18 ms    18 ms  ct1-pr-01-te0-0-0.net.telkomsa.net [105.187.249.138] 
  8    19 ms    19 ms    22 ms  optinet.ixp.capetown [196.10.140.145] 
  9    22 ms    22 ms    19 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33] 
 10    18 ms    19 ms    19 ms  vl12.cpt-hscore-2.optinet.net [197.84.5.254] 
 11    20 ms    20 ms    19 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 12    19 ms    20 ms    19 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 13    20 ms    20 ms    20 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 14    52 ms    19 ms    19 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 15    20 ms    20 ms    19 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Both was run using Hard reload and Empty Cache
Afrihost: Total Load of 25.9s
Telkom: Total Load of 7.01s

Staggering. Taking 18 seconds longer on Afrihost, and this is with an Unshaped account. Pity the poor people on Shaped accounts.
Click to expand...

At the moment the demand on the network is affecting all accounts (as far as I am aware) during that short peak period. We should see things improve very shortly once these critical upgrades are completed.
 
AfriMan said:
Technically speaking, Telkom is not supposed to do anything to do with the ADSL line, that is meant to come through the ISP that manages your line. But it usually depends on the person you speak to.

Just remember that Telkom's system works in a way that we can't see any faults or orders on the line that are not logged by us. So it's impossible to follow up on a fault that we haven't logged.
Click to expand...


Well then ticket no RSZ-799-58215

You did log the fault on my behalf with Telkom last week.

So may I ask for a follow up please.
 
AfriMan said:
At the moment the demand on the network is affecting all accounts (as far as I am aware) during that short peak period. We should see things improve very shortly once these critical upgrades are completed.
Click to expand...
Eta on upgrades?
 
AfriFella said:
I don't want to give a definite time or date for an ETR, in case there are delays, but the order is in place and we just have to wait for implementation. :)
Click to expand...

So it could be weeks, months or years?
And you have no problem charging your customers full price knowing that you are not able to provide the service they signed up for?
 
OCP said:
So it could be weeks, months or years?
And you have no problem charging your customers full price knowing that you are not able to provide the service they signed up for?
Click to expand...

I would say 3 months, that's how long it took last time.
 
PurSpyk!! said:
They hide behind the "best effort" clause
Click to expand...

"Best effort" has nothing to do with contention ratios and everything to do with limitations of copper lines and distance to exchange.

Maybe someone should tell Afrihost that.
 
Hoping Afrihost reverts all this extra ****, goes back to pay-for-what-you-get and we can all move forward. This race to the value bottom is destructive.
 
OCP said:
So it could be weeks, months or years?
And you have no problem charging your customers full price knowing that you are not able to provide the service they signed up for?
Click to expand...

Definitely not going to take that long for the upgrades to take place. The moment we have a definite time we will let you know.
 
wingnut771 said:
Typical response to string people along so they don't cancel.
Click to expand...

If you want to cancel your DSL package, we definitely wouldn't string you along. You can request the cancellation then always remove it if you see an improvement before the end of the month.
 
I was really hoping for a definite answer. Such a mission moving isp but it doesn't look like I have choice now.
 
AfriGenie said:
If you want to cancel your DSL package, we definitely wouldn't string you along. You can request the cancellation then always remove it if you see an improvement before the end of the month.
Click to expand...

That's even worse... The fact that AH simply doesn't CARE that customers are canceling. You became WAY to big of a company, WAY to quickly. And in case there's a misunderstanding, I don't mean that as a compliment
 
savage said:
That's even worse... The fact that AH simply doesn't CARE that customers are canceling. You became WAY to big of a company, WAY to quickly. And in case there's a misunderstanding, I don't mean that as a compliment
Click to expand...

Of course I care if you cancel, but I'm almost not going to force you to stay with Afrihost if you're having a bad experience with us.
 
AfriGenie said:
Definitely not going to take that long for the upgrades to take place. The moment we have a definite time we will let you know.
Click to expand...

But no discount for the period where you are not delivering on your promises, though? You only answered half the post.
 
Zoopy said:
But no discount for the period where you are not delivering on your promises, though? You only answered half the post.
Click to expand...

What is your agenda exactly? And yeh you can call me a fan boy or whatever, but you have moved on, and yet you are still trying to stir. You seem to be stuck in the past, move on, be happy. And yet you play the innocent victim all the time.
 
Icemanbrfc said:
What is your agenda exactly? And yeh you can call me a fan boy or whatever, but you have moved on, and yet you are still trying to stir. You seem to be stuck in the past, move on, be happy. And yet you play the innocent victim all the time.
Click to expand...
Well, I am the current customer, have the same issues - latency etc, my questions get ignored, afriguys keep telling that upgrades are imminent and if we are not happy, stfu or leave.
So, if it would be my post, would it make any significant difference?
 
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