PurSpyk!!
Expert Member
That's all I have been doing test and the same tests and still nothing has changed.
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That's all I have been doing test and the same tests and still nothing has changed.
Johnatan56
Honorary Master
Unable to recreate the problem on my side.Please PM me your username so I can send it on to the team.
Sorry, rather go with Textile, going to bed, not feeling well.
EDIT: He doesn't seem to want to.
Icemanbrfc
Honorary Master
Icemanbrfc
Honorary Master
Igor III
Well-Known Member
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Not sure if it is only Torrents that are affected - been trying to download WoW for the past two days and have the download running constant ........... on a 2 meg line best I can get at the moment is ~100 kB/s (no matter what time of the day).
When I look at my stats on ClientZone, I only manage to download 9 Gigs for the day
.......... file size I am downloading is 31 Gigs *cries in all languages known to man*
Maybe it is just paranoid me ....... but if I look at the history pattern of AH, I am extremely concerned that we are possibly going to see a repeat:
1) Some clients QQ about connection and download issues - AH denies the problem.
2) Some clients continue to QQ about the situation and the number is slowly growing - AH semi acknowledges the problem, but claims it is not on their side.
3) AH system slowly shows signs of catastrophic failure - AH acknowledges they have minor issues and their techies are tending to it.
4) A couple of months later and a hoard of angry clients banging on the door - AH manages to resurrect their system.
The only question I do have is this: Why is AH not reacting to the first signs of cracks in their system as reported by clients, or is my perception totally wrong?
or ....................................
Maybe this is what is implied in the term "best effort"?
When I look at my stats on ClientZone, I only manage to download 9 Gigs for the day
.......... file size I am downloading is 31 Gigs *cries in all languages known to man*Maybe it is just paranoid me ....... but if I look at the history pattern of AH, I am extremely concerned that we are possibly going to see a repeat:
1) Some clients QQ about connection and download issues - AH denies the problem.
2) Some clients continue to QQ about the situation and the number is slowly growing - AH semi acknowledges the problem, but claims it is not on their side.
3) AH system slowly shows signs of catastrophic failure - AH acknowledges they have minor issues and their techies are tending to it.
4) A couple of months later and a hoard of angry clients banging on the door - AH manages to resurrect their system.
The only question I do have is this: Why is AH not reacting to the first signs of cracks in their system as reported by clients, or is my perception totally wrong?
or ....................................
Maybe this is what is implied in the term "best effort"?
Last edited:
PurSpyk!!
Expert Member
The issue is how do you define "best effort"
I get told to open a support ticket, I open the support ticket, I get sent a whole lot of generic response about Telkom updating exchanges, which is totally unrelated to my issue, I then do the same test I have done many times, and then there is radio silence, I complain and I get asked has the issue been resolved. Why ask me if it clear that nothing has actually been done about my issue? It like lets hope things will improve themselves, or the client gives up and moves on. This is not how it should be done, and then their is the tone of the messages or the innuendos that you have been helped so much how can you still be unhappy.
I get told to open a support ticket, I open the support ticket, I get sent a whole lot of generic response about Telkom updating exchanges, which is totally unrelated to my issue, I then do the same test I have done many times, and then there is radio silence, I complain and I get asked has the issue been resolved. Why ask me if it clear that nothing has actually been done about my issue? It like lets hope things will improve themselves, or the client gives up and moves on. This is not how it should be done, and then their is the tone of the messages or the innuendos that you have been helped so much how can you still be unhappy.
Last edited:
Not sure if it is only Torrents that are affected - been trying to download WoW for the past two days and have the download running constant ........... on a 2 meg line best I can get at the moment is ~100 kB/s (no matter what time of the day).
When I look at my stats on ClientZone, I only manage to download 9 Gigs for the day
Maybe it is just paranoid me ....... but if I look at the history pattern of AH, I am extremely concerned that we are possibly going to see a repeat:
1) Some clients QQ about connection and download issues - AH denies the problem.
2) Some clients continue to QQ about the situation and the number is slowly growing - AH semi acknowledges the problem, but claims it is not on their side.
3) AH system slowly shows signs of catastrophic failure - AH acknowledges they have minor issues and their techies are tending to it.
4) A couple of months later and a hoard of angry clients banging on the door - AH manages to resurrect their system.
The only question I do have is this: Why is AH not reacting to the first signs of cracks in their system as reported by clients, or is my perception totally wrong?
or ....................................
Maybe this is what is implied in the term "best effort"?
Hi
I can assure you that there are no general issues coming in from our end.
Any large download will take some time on a 2Mbps line though - can you share a link so I can see if the issue can be replicated from my end?
Johnatan56
Honorary Master
150GB Capped @ 10Mbps.
Icemanbrfc
Honorary Master
See post number 8804Hi
I can assure you that there are no general issues coming in from our end.
Any large download will take some time on a 2Mbps line though - can you share a link so I can see if the issue can be replicated from my end?
Then I'm stumped, no data trending here at all
If you had a Business account there would be something to narrow it down.
Either way, are torrents the only protocol that's slow?
What account do you have?
Are torrents only slow for you during certain times?
Other downloads also slow?
1meg business uncapped with 2meg line as you can see your test account maxes the line speed. Torrents are slow at night. Http downloads are perfect.
Icemanbrfc
Honorary Master
Looking good
You're also on Capped hey?
yes capped...
Icemanbrfc
Honorary Master
Looking good
You're also on Capped hey?
yes capped...
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Icemanbrfc
Honorary Master
i couldnt access MyBB either, but that is here at work.. but it was for a few minutes only
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