Afrihost New Network Feedback

[Icemanbrfc]

If im correct Capped users and Uncapped business should be put into the same "rule pool". IE they both should act in the exact same way when it comes to downloading, streaming and p2p downloads.


But it seems they arnt in the same pool.

Im under the impression here, that a business uncapped account would or should in theory be used in a way that prioritises business related things 1st, then everything else follows. So if P2P are shaped to allow business related things to take on priority, then i would guess that is exactly whats happening if the network is congested.

i dont understand these things 100% so i could be wrong. Im sure i read on the Crystal Web thread, that DJ might have mentioned something along the lines of rather choose a Home Premium uncapped package, rather than a business one. If it wasnt DJ, then apologies for that, but im sure somebody mentioned rather using the Home account

 

[AfriMan]

I see the Network Status Page is still green???

Afrihost currently have confirmed network problems in the east and the Network Status Page should reflect this?

This should be a Technical Call not a Management Call

We have asked the question and we're waiting for feedback from the network managers. They will also assess the impact on users and the estimated time to resolving (based on the technical feedback)

 

[Rickster]

Guys lets not jump at their throats...we dont want another Mr.Beep incident.

 

[Dianysis]

We have asked the question and we're waiting for feedback from the network managers. They will also assess the impact on users and the estimated time to resolving (based on the technical feedback)

There are a lot of assumptions/thoughts going around regarding Business Uncapped accounts prioritising data. Can you please provide clarification.

 

[Icemanbrfc]

We have asked the question and we're waiting for feedback from the network managers. They will also assess the impact on users and the estimated time to resolving (based on the technical feedback)

you have PM Afriman... its a quick question

 

[AfriMan]

You know you can argue all you want the fact is there is an issue that affects certain users on the AH network at a specific time each day. What I cannot understand is why no one will actually admit that there is an issue, or a system has been put in place due to technical issues, and then we know what is going on. No system will do things at specific times unless instructed, and then on specific accounts. As I have proven with a different users AH account I do not have issues. These findings were sent to Support, and I am waiting for feedback.

I know we've made mistakes in the past where we haven't reacted as quickly as we could have to issues like this, but I think one shouldn't assume that we're conspiring to make the same mistakes. We've really learned about being as pro-active as possible and communicating openly.

We are being open and saying that we can see the problem, but without knowing more, it's best to let the team investigate so we can inform people accordingly. As I've mentioned, this is sitting with management and they are weighing up the info we have and the potential impact.

There could be multiple reasons why different accounts behave differently, we'll only know this when we replicate your tests, which Critical Care are trying to do. Let's let the process run it's course and then draw conclusions when we all have the same information.

 

[AfriMan]

you have PM Afriman... its a quick question

No worries

 

[AfriMan]

There are a lot of assumptions/thoughts going around regarding Business Uncapped accounts prioritising data. Can you please provide clarification.

To my knowledge, Business and Capped accounts follow the same rules. The new network management system we use doesn't use data pools in the same way that the ALLOT did, so it's a little more complex than that, but as I understand it they should perform the same.

 

[AfriMan]

If im correct Capped users and Uncapped business should be put into the same "rule pool". IE they both should act in the exact same way when it comes to downloading, streaming and p2p downloads.

But it seems they arnt in the same pool.

We don't really use this same model on the new system, but in practice the end result should be that Business and Capped accounts perform similarly.

 

[Dianysis]

To my knowledge, Business and Capped accounts follow the same rules. The new network management system we use doesn't use data pools in the same way that the ALLOT did, so it's a little more complex than that, but as I understand it they should perform the same.

So "should perform the same" meaning what? Should they perform the same in that data should not or should be prioritised? Just trying to see where I stand being a Business Uncapped user - not picking an argument.

 

[Hummercellc]

We have asked the question and we're waiting for feedback from the network managers. They will also assess the impact on users and the estimated time to resolving (based on the technical feedback)

I can understand they want all the facts first, but they should at least acknowledge that there is a problem and make everyone aware.
It is now 6 hours into the problem and nothing has been said yet, we are basically in the dark here?

Really frustrating trying to use TeamViewer, Skype and E-mail at the moment on Afrihost.

Currently using my Mweb Account to get by.

 

[AfriMan]

Well that is why i deactivated business prioritization in the client zone

Business Prioritisation looks specifically at certain services that slow down a network and restricts them severely in favour of legitimate business traffic. It's a slightly different ruleset to the priority being referred to here by other posts.

 

[AfriMan]

So "should perform the same" meaning what? Should they perform the same in that data should not or should be prioritised? Just trying to see where I stand being a Business Uncapped user - not picking an argument.

Meaning that the experience should be similar. If one has shaping and the other doesn't the experience would be very different. Even if one has QoS applied and the other doesn't, they could provide a different experience. To my knowledge they should provide a similar experience under optimal conditions.

 

[Rickster]

Business accounts and capped accounts are barebones right? Meaning nothing is actively monitoring them.

 

[AfriMan]

I can understand they want all the facts first, but they should at least acknowledge that there is a problem and make everyone aware.
It is now 6 hours into the problem and nothing has been said yet, we are basically in the dark here?

Really frustrating trying to use TeamViewer, Skype and E-mail at the moment on Afrihost.

Currently using my Mweb Account to get by.

I totally understand, and we're really grateful that you guys made us aware of this. This thread is really vital to keeping the communication open and providing a deeper insight into the client experience. I can promise that all hands are on deck on this side and they're figuring this out as quickly as humanly possible.

 

[AfriMan]

Would be nice to know which cable is down, SAT3 or WACS or both?

Might explain us Durban Users problem.

But According to Afrihost Durban uses EASSy, so not sure.

Also #AfriTeam seem to have gone MIA?

Doesn't seem to be related to cables but I don't really enough right now. I don't think this is a capacity issue but a management issue on the network that needs to be correctly configured again

 

[PurSpyk!!]

Was the different account also a business uncapped account?

Because as I posted earlier in this thread the business uncapped product page clearly states that priority is given to "business" traffic - P2P torrent traffic will not been seen as business traffic and thus will be given a lower priority on AH's network....

In which case the account is working exactly as advertised - well that's how I see the matter and how I suspect AH support see it as well.

Also a business account.

 

[AfriMan]

Business accounts and capped accounts are barebones right? Meaning nothing is actively monitoring them.

I'm not sure what yo mean by active monitoring. All our traffic has to go through our traffic management system to ensure that we account for all traffic and also apply the correct policies, even if that policy means we don't touch the traffic in any way.

 

[AfriMan]

Hey guys

The network team are reporting that they've resolved the Durban issue and traffic and internet should be normalising. Could I ask that everyone posting results give this a test and let me know if they've seen improvement?

Appreciate it!

 

[PurSpyk!!]

I know we've made mistakes in the past where we haven't reacted as quickly as we could have to issues like this, but I think one shouldn't assume that we're conspiring to make the same mistakes. We've really learned about being as pro-active as possible and communicating openly.

We are being open and saying that we can see the problem, but without knowing more, it's best to let the team investigate so we can inform people accordingly. As I've mentioned, this is sitting with management and they are weighing up the info we have and the potential impact.

There could be multiple reasons why different accounts behave differently, we'll only know this when we replicate your tests, which Critical Care are trying to do. Let's let the process run it's course and then draw conclusions when we all have the same information.

No one on this forum from AH admitted seeing an issue with my account, Afriguy continually denied there was an issue.