Afrihost POC Network - Afrigreen Feedback

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AfriMan said:
Facebook is definitely working normally for me. Are you visiting a particular link or just Facebook.com? Is this on HTTPS?
Click to expand...

Happened to Facebook and Gmail too but just for a moment then I refresh and it then it works.

Just Facebook.com. Yeah on https.
 
AfriMan said:
Does this happen in any browser you use? For some reason I am assuming the errors are from Chrome?
Click to expand...

Just another update. Same error ERR_NETWORK_CHANGED happened now on mybroadband forum too. But refreshes and it's fine.

Something else I just noticed my wireless connection drops and switches to cable and then back to wireless all within a second or two.

Happens with Firefox as well. Not just chrome.

Same with my other issue of getting the same errors while downloading. Firefox and Chrome.
 
KoolDaffy said:
Just another update. Same error ERR_NETWORK_CHANGED happened now on mybroadband forum too. But refreshes and it's fine.

Something else I just noticed my wireless connection drops and switches to cable and then back to wireless all within a second or two.

Happens with Firefox as well. Not just chrome.

Same with my other issue of getting the same errors while downloading. Firefox and Chrome.
Click to expand...

Have you tried swapping out the router/using a cable? That sounds more like your router is dropping the connection.
 
Johnatan56 said:
Have you tried swapping out the router/using a cable? That sounds more like your router is dropping the connection.
Click to expand...

Router is just few months old. Haven't had any issues till few weeks ago.

That ERR error few others were having it also previously, not sure if they still are though.

The wireless connection dropping and coming back I don't know if that could be a router issue. I am using cable so if wireless does drop it switches to cable instantly but the drop is so quick it's barely even noticeable.
 
The longer I stay with Afrihost the more depressed I get.

Had terrible issues with download speeds and high latency in the past. Thought that the business upgrade would assist.... alas i am a gullible soul. Nothing has changed all i get for logging tickets is the same generic emails from there support staff. The moment i switch to my telkom account downloads and latency is fine.

Can someone please advise if there is a contact number/email for someone who actually deals with customer issues not some autobot support staff member?
 
AfriMan said:
This looks like really horrible exchange congestion to me. The second hop is off Telkom's BRAS, clearly a backhaul issue here or a line fault causing high latency :(
Click to expand...



Three o'clock on a Friday afternoon, and it looks even worse - YouTube streaming not possible at all



Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.



C:\Users\user>tracert 155.239.255.250

Tracing route to 155.239.255.250 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 1189 ms 1102 ms 1246 ms 169-0-62-1-access.afrihost.co.za [169.0.62.1]
3 1440 ms 1402 ms 1501 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
4 1492 ms 1329 ms 1656 ms 41.170.79.236
5 2478 ms 2532 ms 1200 ms 41.160.2.33
6 947 ms 1019 ms 1038 ms 41.160.2.69
7 1410 ms 1708 ms 1873 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
8 196.43.26.106 reports: Destination host unreachable.

Trace complete.

C:\Users\user>ping 155.239.255.250

Pinging 155.239.255.250 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\user>tracert 155.239.255.250
 
Johnatan56 said:
Looking at it, every time your hop to router spikes you get a corresponding spike in all subsequent.
Have swapped the cable/router yet?
Click to expand...

Seems like there are keen observers... this was taken on the 25th - I have a critical care team looking at my issues - switched to Wireless and this is my result:

Saix Speed Test Rosebank:

Download Speed: 2523 kbps (315.4 KB/sec transfer rate)
Upload Speed: 273 kbps (34.1 KB/sec transfer rate)
Latency: 23 ms
8/25/2015, 8:52:51 PM


Durban…

Last Result:
Download Speed: 2937 kbps (367.1 KB/sec transfer rate)
Upload Speed: 385 kbps (48.1 KB/sec transfer rate)
Latency: 46 ms
8/25/2015, 9:05:39 PM

Cape Town:

Last Result:
Download Speed: 2793 kbps (349.1 KB/sec transfer rate)
Upload Speed: 420 kbps (52.5 KB/sec transfer rate)
Latency: 38 ms
8/25/2015, 9:04:03 PM

TraceRoute to www.google.co.za

C:\Users\Ronald>tracert www.google.co.za

Tracing route to www.google.co.za [216.58.208.35]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 18 ms 9 ms 9 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
4 11 ms 10 ms 38 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
5 25 ms 9 ms 34 ms 41.170.79.236
6 10 ms 29 ms 37 ms google.jb1.napafrica.net [196.46.25.166]
7 191 ms 172 ms 180 ms 66.249.95.8
8 171 ms 188 ms 170 ms 209.85.253.196
9 168 ms 168 ms 202 ms 209.85.245.3
10 223 ms 423 ms 177 ms 216.239.51.235
11 181 ms 184 ms 170 ms lhr08s07-in-f3.1e100.net [216.58.208.35]

Trace complete.


TraceRoute to www.afrihost.co.za

C:\Users\Ronald>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 6 ms 3 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 59 ms 28 ms 11 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
4 57 ms 27 ms 8 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
5 23 ms 10 ms 12 ms 41.170.79.236
6 23 ms 10 ms 9 ms 41.169.26.62
7 19 ms 10 ms 12 ms mtnns-2.jinx.net.za [196.223.14.31]
8 264 ms 51 ms 39 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
9 172 ms 134 ms 168 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
10 16 ms 12 ms * 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]
11 141 ms 18 ms 12 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
 
Was given another account to test (Afrigreen it seems):

Don't see any issues yet, will keep testing this weekend.

SAIX Speed Test

Rosebank
Last Result:
Download Speed: 3467 kbps (433.4 KB/sec transfer rate)
Upload Speed: 428 kbps (53.5 KB/sec transfer rate)
Latency: 17 ms
8/27/2015, 8:59:05 PM

Cape Town
Last Result:
Download Speed: 3453 kbps (431.6 KB/sec transfer rate)
Upload Speed: 426 kbps (53.3 KB/sec transfer rate)
Latency: 40 ms
8/27/2015, 8:55:39 PM


Durban
Last Result:
Download Speed: 3443 kbps (430.4 KB/sec transfer rate)
Upload Speed: 383 kbps (47.9 KB/sec transfer rate)
Latency: 44 ms
8/27/2015, 8:57:36 PM


C:\Users\Ronald>tracert www.google.co.za

Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 12 ms 9 ms 8 ms ipc-tx-b-access.afrihost.co.za [169.1.1.237]
4 11 ms 8 ms 8 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
5 13 ms 8 ms 8 ms 41.170.79.236
6 9 ms 8 ms 7 ms google.jb1.napafrica.net [196.46.25.166]
7 9 ms 9 ms * 72.14.237.239
8 10 ms * 8 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Ronald>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 1 ms 2 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 10 ms 9 ms 9 ms ipc-tx-b-access.afrihost.co.za [169.1.1.237]
4 9 ms 10 ms 10 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
5 9 ms 8 ms 8 ms 41.170.79.236
6 9 ms 9 ms 9 ms 41.160.2.33
7 29 ms 13 ms 10 ms mtnns-2.jinx.net.za [196.223.14.31]
8 14 ms 14 ms 12 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
9 11 ms 10 ms 11 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
10 12 ms 12 ms 12 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
 
KoolDaffy said:
Just another update. Same error ERR_NETWORK_CHANGED happened now on mybroadband forum too. But refreshes and it's fine.

Something else I just noticed my wireless connection drops and switches to cable and then back to wireless all within a second or two.

Happens with Firefox as well. Not just chrome.

Same with my other issue of getting the same errors while downloading. Firefox and Chrome.
Click to expand...

That could be the issue. If you disable WiFi on the PC and use cable only, do you ever get this error?
 
fishfly said:
Was given another account to test (Afrigreen it seems):

Don't see any issues yet, will keep testing this weekend.

SAIX Speed Test

Rosebank
Last Result:
Download Speed: 3467 kbps (433.4 KB/sec transfer rate)
Upload Speed: 428 kbps (53.5 KB/sec transfer rate)
Latency: 17 ms
8/27/2015, 8:59:05 PM

Cape Town
Last Result:
Download Speed: 3453 kbps (431.6 KB/sec transfer rate)
Upload Speed: 426 kbps (53.3 KB/sec transfer rate)
Latency: 40 ms
8/27/2015, 8:55:39 PM


Durban
Last Result:
Download Speed: 3443 kbps (430.4 KB/sec transfer rate)
Upload Speed: 383 kbps (47.9 KB/sec transfer rate)
Latency: 44 ms
8/27/2015, 8:57:36 PM


C:\Users\Ronald>tracert www.google.co.za

Tracing route to www.google.co.za [216.58.223.3]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 12 ms 9 ms 8 ms ipc-tx-b-access.afrihost.co.za [169.1.1.237]
4 11 ms 8 ms 8 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
5 13 ms 8 ms 8 ms 41.170.79.236
6 9 ms 8 ms 7 ms google.jb1.napafrica.net [196.46.25.166]
7 9 ms 9 ms * 72.14.237.239
8 10 ms * 8 ms jnb01s07-in-f3.1e100.net [216.58.223.3]

Trace complete.

C:\Users\Ronald>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 1 ms 2 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 10 ms 9 ms 9 ms ipc-tx-b-access.afrihost.co.za [169.1.1.237]
4 9 ms 10 ms 10 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
5 9 ms 8 ms 8 ms 41.170.79.236
6 9 ms 9 ms 9 ms 41.160.2.33
7 29 ms 13 ms 10 ms mtnns-2.jinx.net.za [196.223.14.31]
8 14 ms 14 ms 12 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
9 11 ms 10 ms 11 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
10 12 ms 12 ms 12 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.
Click to expand...

You're using the same network here, routing and everything else identical. Only think I can imagine is that your port was reset when you switched accounts :(
 
Space said:
Three o'clock on a Friday afternoon, and it looks even worse - YouTube streaming not possible at all



Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.



C:\Users\user>tracert 155.239.255.250

Tracing route to 155.239.255.250 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.1
2 1189 ms 1102 ms 1246 ms 169-0-62-1-access.afrihost.co.za [169.0.62.1]
3 1440 ms 1402 ms 1501 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
4 1492 ms 1329 ms 1656 ms 41.170.79.236
5 2478 ms 2532 ms 1200 ms 41.160.2.33
6 947 ms 1019 ms 1038 ms 41.160.2.69
7 1410 ms 1708 ms 1873 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [
196.43.25.137]
8 196.43.26.106 reports: Destination host unreachable.

Trace complete.

C:\Users\user>ping 155.239.255.250

Pinging 155.239.255.250 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\user>tracert 155.239.255.250
Click to expand...

This is definitely on the exchange side. My exchange doesn't seem to like a traceroute to this IP, but it does let me ping:

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=12.946 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=39.153 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=59.583 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=12.886 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=12.915 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=12.573 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=30.099 ms
64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=12.815 ms
64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=13.398 ms
64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=13.315 ms
 
Chaosza said:
The longer I stay with Afrihost the more depressed I get.

Had terrible issues with download speeds and high latency in the past. Thought that the business upgrade would assist.... alas i am a gullible soul. Nothing has changed all i get for logging tickets is the same generic emails from there support staff. The moment i switch to my telkom account downloads and latency is fine.

Can someone please advise if there is a contact number/email for someone who actually deals with customer issues not some autobot support staff member?
Click to expand...

I think it depends on what is causing the latency. If the problem is exchange or local network related, nothing on the ISP end is going to make much of a difference. If that's the case, I'm really sorry if we gave you the wrong advice here. Sometimes Telkom accounts (like the Guest account) will perform differently to ISP accounts depending on the infrastructure they use.

Can you post a traceroute for me please?

You are also welcome to PM me so we can get to the source of this issue :(
 
Speedtest is going swimmingly but streaming from err gentleman sites is really poor.

 
AfriMan said:
That could be the issue. If you disable WiFi on the PC and use cable only, do you ever get this error?
Click to expand...

I do get the error with using cable, when downloading and trying to browse. Get all those ERR error messages.

But I haven't tried to see if I get the same error messages with just only browsing. I've switched to just cable now and not downloading anything so will keep an eye and see if I get that error message. Happens very randomly.

I definitely do get the ERR error messages when downloading and trying to view those sites I mentioned, whether I'm on wireless or cable.

I'm hoping all that has made sense.

Also the wireless connection dropping and switching to cable and then back to wireless doesn't happen when I try on web africa account.
 
8-BALL said:
Speedtest is going swimmingly but streaming from err gentleman sites is really poor.

Click to expand...

I suppose asking for links is out of the question in polite society.

Please feel free to drop me a discreet PM. Can't get through the weekend without a little vice ;)
 
KoolDaffy said:
I do get the error with using cable, when downloading and trying to browse. Get all those ERR error messages.

But I haven't tried to see if I get the same error messages with just only browsing. I've switched to just cable now and not downloading anything so will keep an eye and see if I get that error message. Happens very randomly.

I definitely do get the ERR error messages when downloading and trying to view those sites I mentioned, whether I'm on wireless or cable.

I'm hoping all that has made sense.

Also the wireless connection dropping and switching to cable and then back to wireless doesn't happen when I try on web africa account.
Click to expand...

Definitely a weird one. Unless your WiFi network is using some sort of different settings or protocols, can't understand why WiFi would drop but cable would work, from an ISP perspective :(
 
AfriMan said:
Definitely a weird one. Unless your WiFi network is using some sort of different settings or protocols, can't understand why WiFi would drop but cable would work, from an ISP perspective :(
Click to expand...

Yeah, insanely weird situation. No idea why it would drop with one ISP and not with another.

All settings are same. Nothing different. I've not changed anything either.
 
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