Afrihost Pure DSL

Lindsay79 said:
Thanks AfriNatic for setting everything up soon after I contacted you!
And please teach the other guys in your call centre your ways ;)
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I'm glad I managed to get you sorted out. I do apologise for the runaround. :thumbsup:
 
AfriNatic said:
Seems there was an outage the affected fibre and dsl at that time.
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It also affected fixed LTE. When the outage happened at 12am I switched over from Pure ADSL to my backup Pure LTE connection and had the exact same issues. Initially it was dead, then international sites were down, and eventually the whole network came back.
 
deweyzeph said:
It also affected fixed LTE. When the outage happened at 12am I switched over from Pure ADSL to my backup Pure LTE connection and had the exact same issues. Initially it was dead, then international sites were down, and eventually the whole network came back.
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MTN fixed LTE also runs on our own network. We get transit from Openserve so naturally that will also affect Fixed LTE.
 
AfriNatic said:
MTN fixed LTE also runs on our own network. We get transit from Openserve so naturally that will also affect Fixed LTE.
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What's really strange is that when the ADSL went dead, I logged into my Mikrotik router and noticed that my WAN connection (the PPPOE connection) was being flooded by ICMP pings from a Telkom IP address. Traffic was trying to go out via the WAN but no incoming packets were coming back EXCEPT for these ICMP packets from that Telkom IP address. So the PPPOE connection was still up at the time of the outage. Very strange. Also strange that it happened at exactly 12am.
 
@AfriNatic is it possible to change the date that a credit card is debited with PureDSL ?
Eg. I want to pay you guys earlier on the 28th or 29th, instead on the 1st
 
mathebus said:
@AfriNatic is it possible to change the date that a credit card is debited with PureDSL ?
Eg. I want to pay you guys earlier on the 28th or 29th, instead on the 1st
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Morning,

We can't change the debit date but you can do an advanced payment. There is an option in clientzone to make an advanced payment. :)
 
Urg, came home and my PureDSL is just dead. Called Afrihost and they said that it has been dead since 2pm. My line syncs , but no connection. Tried rebooting multiple times.
Update: fault logged with openserve. They will come within 48 hours to fix my line... No SMS or reference number yet. @AfriNatic
 
Just a dumb question, if you already have adsl and a voice line that you use, is there anything that needs to change with the existing copper line to prepare it for pure dsl?
 
FrancoVisagie said:
Just a dumb question, if you already have adsl and a voice line that you use, is there anything that needs to change with the existing copper line to prepare it for pure dsl?
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Hi,

The pure dsl line will be a separate installation to what you have now and won't interfere with what you currently have. Installation times vary but it's usually within 14 working days. You would need to cancel your current DSL if you just want to use Pure DSL.

If you still need the voice line you can keep that with Telkom if you wish or you can port it to a Voip provider. If you keep the voice line with Telkom you will essentially have 2 copper lines. 1 for voice from Telkom and 1 for Pure DSL.
 
AfriNatic said:
Hi,

The pure dsl line will be a separate installation to what you have now and won't interfere with what you currently have. Installation times vary but it's usually within 14 working days. You would need to cancel your current DSL if you just want to use Pure DSL.

If you still need the voice line you can keep that with Telkom if you wish or you can port it to a Voip provider. If you keep the voice line with Telkom you will essentially have 2 copper lines. 1 for voice from Telkom and 1 for Pure DSL.
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So they put a new line in from the exchange if I understand you correctly? I spoke to our local Openserve guy and he told me nothing has to be installed, now iI am worried he won't do the install correctly
 
FrancoVisagie said:
So they put a new line in from the exchange if I understand you correctly? I spoke to our local Openserve guy and he told me nothing has to be installed, now iI am worried he won't do the install correctly
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Nothing needs to be installed. In most cases the copper cable into the premises has 2 pairs of copper wires. You just need 1 pair for a single line so they will likely just use the spare second pair and put a new termination point next to the existing one.
 
Thanks, now I feel better, was just worried that our technician also wasn't sure what to do.

Placed my order Tuesday, holding thumbs it happens sooner than later.
 
FrancoVisagie said:
Thanks, now I feel better, was just worried that our technician also wasn't sure what to do.

Placed my order Tuesday, holding thumbs it happens sooner than later.
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I have noticed technicians aren't sure how to do it. You can advise them to use the second pair of copper wires and not to interfere with your current install.

Did you place an order with us? If so I can just follow up and make sure the order is placed correctly and give you and update. Just send me a pm with your clientzone email for me to have a look. :)
 
The easiest method for me was to actually get the technician to use the existing pair, he agreed to do it and it worked the same day, just had a PAIN IN THE TIT trying to get them to move it to fastpath again.

The second strand of wires wasn't doing well and had almost no signal strength when we tried it. Just throwing this info here too.

It took a while, but I couldn't be happier with our Pure DSL line with Fastpath here in Durban. We pinging 7-9ms to most Durban servers and getting 16 to JHB. Some international routing is actually better than my fibre at another address. Still tinkering with international routes, somehow I am getting 120-130ms to Pakistan which has a bunch of gameservers and feels bloody responsive.
 
Afrihost appears to be offline... whats up?

23:32 - back on again...
 
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Terrible day, since 12 our ADSL has been dead.

Line is up and running, but PPPOE is utterly dead. The helpdesk said there's an "area" issue, but wouldn't that be a line issue? Our line itself is fine.

Just a question, we have a billing dispute (about 8 months of double billing) with Telkom prior to moving to Afrihost entirely, could this be Telkom shutting off the connection post migration to Afrihost?
 
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