Afrihost Pure DSL

ryu

Expert Member
Joined
Aug 27, 2009
Messages
2,771
sorry for the random question @AfriNatic if i cancel my afihost mobile can i still go back to using MTN or is there something further i need to do other than changing the APN ?
 

AfriNatic

Afrihost Rep
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Nov 18, 2016
Messages
3,764
sorry for the random question @AfriNatic if i cancel my afihost mobile can i still go back to using MTN or is there something further i need to do other than changing the APN ?

If you got the simcard from Afrihost MTN would need to provision it for the MTN apn as it was removed by default. If it was a pre paid sim then there is no changes required except for the APN.
 

henslanso

New Member
Joined
Mar 29, 2016
Messages
5
Hi

If anyone can assist me, I am DSL and Fibre deals. When purchasing the pure DSL deal with Afrihost, the only deals available in my area (Protea Glen ext 7) are limited to the 10mbps deal only, if I add VPN (express VPN) to this will it affect my online gaming? @AfriNatic is there a reason why I am limited to the 10mbps speed?
 

AfriNatic

Afrihost Rep
Staff member
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Nov 18, 2016
Messages
3,764
Hi

If anyone can assist me, I am DSL and Fibre deals. When purchasing the pure DSL deal with Afrihost, the only deals available in my area (Protea Glen ext 7) are limited to the 10mbps deal only, if I add VPN (express VPN) to this will it affect my online gaming? @AfriNatic is there a reason why I am limited to the 10mbps speed?

The speeds limited on Pure DSL is based on distance from the exchange. If you are far from the exchange the speeds available drop quickly.

10Mbps should be more than enough to provide you with very acceptable gaming latencies. Using a VPN can sometime improve latency as it offer alternative routes compared to our routes however it will not increase the line speed above 10Mbps as that is the physical line limitation set by Openserve and the distance from exchange.
 

henslanso

New Member
Joined
Mar 29, 2016
Messages
5
The speeds limited on Pure DSL is based on distance from the exchange. If you are far from the exchange the speeds available drop quickly.

10Mbps should be more than enough to provide you with very acceptable gaming latencies. Using a VPN can sometime improve latency as it offer alternative routes compared to our routes however it will not increase the line speed above 10Mbps as that is the physical line limitation set by Openserve and the distance from exchange.
Thank you very much. Very helpful. I saw that frogfoot is working on fibre for my side of Protea glen, we're one of the few extensions without fibre, will upgrade to better packages once they start.
 

Stormy$

New Member
Joined
Apr 26, 2021
Messages
5
Good morning
So last week Monday I placed a order with afrihost for pure dsl,we then got the confirmation and it showd up on the afrihost app, then on Friday I believe my dad got a call from a openserver techie saying they will be here on Monday at 9am sharp to install my dsl...it's already 10am and no call from openserver,but we have called afrihost and they said they could be a delay with openserver?. Has anyone else had a similar problem?


Regards
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
3,764
Good morning
So last week Monday I placed a order with afrihost for pure dsl,we then got the confirmation and it showd up on the afrihost app, then on Friday I believe my dad got a call from a openserver techie saying they will be here on Monday at 9am sharp to install my dsl...it's already 10am and no call from openserver,but we have called afrihost and they said they could be a delay with openserver?. Has anyone else had a similar problem?


Regards

Hi,

Can you send me your clientzone email address via a private message so I can investigate for you?
 

Stormy$

New Member
Joined
Apr 26, 2021
Messages
5
Hi.@AfriNatic thanks for responding..sorry for the late reply ..just read the message now ..so yesterday after loosing hope that the openserve techies woud come..they eventually popped up and after looking around they diagnosed that the line is faulty and has to be replaced by another team which could take up to 4 days ...so then after that they would come back and install the dsl..so will follow up with afrihost by Friday or latest Monday if any progress has been made
 

AfriNatic

Afrihost Rep
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Joined
Nov 18, 2016
Messages
3,764
Hi.@AfriNatic thanks for responding..sorry for the late reply ..just read the message now ..so yesterday after loosing hope that the openserve techies woud come..they eventually popped up and after looking around they diagnosed that the line is faulty and has to be replaced by another team which could take up to 4 days ...so then after that they would come back and install the dsl..so will follow up with afrihost by Friday or latest Monday if any progress has been made

Okay great.

Let me know if you need me to follow up with anything for you.
 

AfriNatic

Afrihost Rep
Staff member
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Nov 18, 2016
Messages
3,764
Anyone experiencing latency issues tonight? I am in Warzone...

Not seeing anything major on the network.

We have a major hosting outage but that is not causing issues on our fibre and ADSL network.

Do you have a trace route to show what the latency is like?
 

klipdrifter

Senior Member
Joined
Feb 14, 2012
Messages
593
Tracing route to www.google.com [172.217.170.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 110 ms 112 ms 108 ms 165-73-14-137.ip.afrihost.co.za [165.73.14.137]
4 109 ms 107 ms 107 ms 169-1-21-2.ip.afrihost.co.za [169.1.21.2]
5 107 ms 107 ms 107 ms 169-1-21-3.ip.afrihost.co.za [169.1.21.3]
6 125 ms 124 ms 124 ms 100.127.2.172
7 125 ms 124 ms 124 ms 72.14.216.130
8 125 ms 125 ms 125 ms 172.253.65.161
9 126 ms 126 ms 125 ms 216.239.40.199
10 125 ms 125 ms 125 ms jnb02s04-in-f4.1e100.net [172.217.170.68]

Trace complete.
@AfriNatic

I have not download or anything running as far as I know...
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
3,764
Tracing route to www.google.com [172.217.170.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 110 ms 112 ms 108 ms 165-73-14-137.ip.afrihost.co.za [165.73.14.137]
4 109 ms 107 ms 107 ms 169-1-21-2.ip.afrihost.co.za [169.1.21.2]
5 107 ms 107 ms 107 ms 169-1-21-3.ip.afrihost.co.za [169.1.21.3]
6 125 ms 124 ms 124 ms 100.127.2.172
7 125 ms 124 ms 124 ms 72.14.216.130
8 125 ms 125 ms 125 ms 172.253.65.161
9 126 ms 126 ms 125 ms 216.239.40.199
10 125 ms 125 ms 125 ms jnb02s04-in-f4.1e100.net [172.217.170.68]

Trace complete.
@AfriNatic

I have not download or anything running as far as I know...

That is quite high. Something wrong at the exchange.

You can drop me a pm so I can log a fault for you.
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
3,764
Thanks, but let me give it a day to sort itself out, if not I'll pm you.

No problem. It might be backhaul link that is re-routed due to an issue or break and Openserve is likely already aware of the issue.
 

jvk

Expert Member
Joined
Oct 7, 2008
Messages
2,171
So just out of interest, am i the only that gets an arrears message on clientzone even though my account is up to date and my debit order are coming off every month ?

AfriNatic is helping me out but i just want to see if i'm the only one with this issue, its super frustrating.
I've been dealing with issues from Sep last year and it still going on :( first it was that my card wasn't linked even though i linked it like a hundred times .. then it gets linked and my debit orders come off but now i get an "you account is in arrears" message every time i pop into client zone :( and to make things worse i've been told again my card isnt linked again even though i see the debit order come off.

I'm really at my wits end now, i've asked for help and AfriNatic has been amazing and its def not his fault but this issue cant be left to go on indefinitely. i already cancelled my mobile account and i was hoping to keep the adsl but if this isnt sorted out now i'll have no choice but to cancel - i cant risk a negative credit rating because afrihost cant keep track of when i paid or not :(
 

Stormy$

New Member
Joined
Apr 26, 2021
Messages
5
So a little follow up..Monday we got a message from afrihost that they will be attending the faulty lines ..so yesterday we got another message stating it's fixed ,which was surprisingly fast .so now we have to wait for openserver techie to give us a call to come and finally install it
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
3,764
So a little follow up..Monday we got a message from afrihost that they will be attending the faulty lines ..so yesterday we got another message stating it's fixed ,which was surprisingly fast .so now we have to wait for openserver techie to give us a call to come and finally install it

Glad to hear. If you want me to follow up for you you can just send me a pm with your clientzone email address for me to have a look.
 
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