Afrihost Pure DSL

I got this...

mom assuming the green tick means it was successfully submitted? As you said privately this may not complete the order until the technician marks it off... but let’s see
3B058DBD-3D01-4030-A35B-BF1D06147AB0.png
 
tkbaby said:
I got this...

mom assuming the green tick means it was successfully submitted? As you said privately this may not complete the order until the technician marks it off... but let’s see
View attachment 864451
Click to expand...

Verify ADSL might not be relevant for Pure Connect. The order is still open on Openserve system so let's see what happens when they mark it as done and whether verify ADSL is still required but I don't think it will be.
 
cavedog said:
Verify ADSL might not be relevant for Pure Connect. The order is still open on Openserve system so let's see what happens when they mark it as done and whether verify ADSL is still required but I don't think it will be.
Click to expand...

I can’t seem to post a picture in the messages, so sorry for posting this here @cavedog but I just got home and connected the router to the newly installed line.

here is what I get. All looks good except it’s modulating as ADSL2+ instead of as VDSL

8DFA57BA-43C3-40CC-B9BD-F5C6A55E0C3B.jpeg
 
cavedog said:

Telkom SA SOC Limited

Telkom is Africa's largest integrated communications company, providing integrated communications solutions to an entire range of customers
apps.telkom.co.za apps.telkom.co.za

That is the link that you verify adsl/vdsl. You can use the order number and Service number to do that. I'm not 100% sure if the same applies with Pure Connect but you can try it. The order is still open on Openserve side. :)
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I tried putting in the order number and service number that you gave me and it said that the order number and the service number do not exist, so I'm guessing Openserve's systems are completely separate from Telkom's.
 
tkbaby said:
here is what I get. All looks good except it’s modulating as ADSL2+ instead of as VDSL
Click to expand...
I had the same issue when I had my adsl changed from 10Mbps to 20Mbps. It was still set up as ADSL and not VDSL. I called Telkom support at the time (2 years ago) and they changed something on their side.
 
deweyzeph said:
I tried putting in the order number and service number that you gave me and it said that the order number and the service number do not exist, so I'm guessing Openserve's systems are completely separate from Telkom's.
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@cavedog if I look at his screenshot it shows hardware version as "TD-W9970" which is an TP Link VDSL2 modem router according to a Google search. So according to me yes he has. ;-)
 
klipdrifter said:
So not to take over poor @tkbaby question but how do we proceed to change it from "Multimode to VDSL2"?

Just asking since I might also sit with this issue once my line is up and running
Click to expand...

Unfortunately it's not a quick and switch situation for us but we can get Openserve to switch the modulation if you want. ;)
 
So here's my current experience during this whole PureDSL saga, and the help that Cavedog has given numerous times.

Our order was placed on the 15/6
Openserve came yesterday (23/6) to inspect the situation at our home, unaware that we already have a DSL Line, account etc.

Instead of installing a Naked DSL port next to our current line at the DSLAM, Openserve switched our ports over completely.

The onsite technicians informed us our that landline number has changed completely, furthermore we will only be able to receive calls, and not make any. (This does not bother us, as we actually wanted to eventually cancel the landline with Telkom, so hopefully that this makes things easier in that aspect).

Our DSL Line is syncing 100% with the exchange, currently on a Vox Capped account until Afrihost activates our PureDSL package. Cavedog informed us that our last step would be to manually cancel our Afrihost DSL line.
 
So as promised I would provide updates regarding my installation:

Openserve phoned me now and confirmed a booking for tomorrow between 8am and 10am. Thumbs up that everything works out the way it should. Will provide feedback again once the Technician completed the installation.
 
klipdrifter said:
So as promised I would provide updates regarding my installation:

Openserve phoned me now and confirmed a booking for tomorrow between 8am and 10am. Thumbs up that everything works out the way it should. Will provide feedback again once the Technician completed the installation.
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What telephone number did they call you from? I think I might have got a missed call from them but not sure.
 
tkbaby said:
YES!!!! I just went live! PURE DSL is here!

EDIT: Afrihost sent message saying my line is active, but it appears it is not. Premature ehappylation it seems
Click to expand...


Got same SMS, but on Clientzone, my account status is capped

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