Afrihost Pure DSL

@AfriNatic

Ping: 5ms
Download: 6.95Mbps
Upload: 1.96Mbps

Terrible speed in Roodekrans since last night.On the 20/2 package,What's going on??
 
CB40 said:
@AfriNatic

Ping: 5ms
Download: 6.95Mbps
Upload: 1.96Mbps

Terrible speed in Roodekrans since last night.On the 20/2 package,What's going on??
Click to expand...

Hey do I have your clientzone email? The Pure DSL accounts are exactly the same as Openserve fibre accounts and I don't see any notices about outages.

What does the line stats look like? If they worsened then that could lead to slow speeds.
 
AfriNatic said:
Hey do I have your clientzone email? The Pure DSL accounts are exactly the same as Openserve fibre accounts and I don't see any notices about outages.

What does the line stats look like? If they worsened then that could lead to slow speeds.
Click to expand...
PM sent
 
mathebus said:
You learn something new everyday :whistling: so how does the 4meg package work as there's no 4meg for openserve fibre? :unsure:
Click to expand...

Basically what I meant was the accounts have pretty much the same policies set as Openserve fibre meaning if anyone is experiencing issue with a Pure DSL account it's not because of shaping or throttling. :)
 
cavedog said:
Pure DSL orders are done manually. There isn't any provisions currently for automation. We have a dedicated DSL Lines team that monitor all DSL line orders. If you aren't getting any feedback on the order just drop me a pm and I will have a look for you. Even if the order is placed it could take some time for new orders to be processed and installed by Openserve.
Click to expand...
@cavedog i sent you a PM
 
Looking to sign up. For those who were on the old "clothed adsl" and have now been connected on Pure DSL, did you have any issues with cancelling the old service afterwards? Like Telkom inadvertently disconnecting the Pure DSL as well?
 
src926 said:
Looking to sign up. For those who were on the old "clothed adsl" and have now been connected on Pure DSL, did you have any issues with cancelling the old service afterwards? Like Telkom inadvertently disconnecting the Pure DSL as well?
Click to expand...

That should not happen because the Pure DSL is a separate installation which has it's own service number.
 
Work colleague is struggling to get his Pure DSL going. Openserve told him Afrihost will come and install the rest, which sounds very unlikely to me.

He's gotten the modem/router and plugged that into the line, but no connection at all. The router wasn't pre-configured as per the leaflet he received and the leaflet was for Fibre for some reason.

He doesn't know what's going on or what steps to take further. Very confusing for a new customers.
 
Crusader said:
Work colleague is struggling to get his Pure DSL going. Openserve told him Afrihost will come and install the rest, which sounds very unlikely to me.

He's gotten the modem/router and plugged that into the line, but no connection at all. The router wasn't pre-configured as per the leaflet he received and the leaflet was for Fibre for some reason.

He doesn't know what's going on or what steps to take further. Very confusing for a new customers.
Click to expand...

Sorry for this mishap. I will take this on with our warehouse department.

I have responded to you via PM I'm sure it will be sorted now.
 
AfriNatic said:
Sorry for this mishap. I will take this on with our warehouse department.

I have responded to you via PM I'm sure it will be sorted now.
Click to expand...

Thanks.

Yeah, I think putting a document with step-for-step instructions for someone completely new would be beneficial as he had no idea what was going on and was under the impression he had to wait for someone from Afrihost to come install it.
 
src926 said:
Looking to sign up. For those who were on the old "clothed adsl" and have now been connected on Pure DSL, did you have any issues with cancelling the old service afterwards? Like Telkom inadvertently disconnecting the Pure DSL as well?
Click to expand...
Nope. Working flawlessly. My clothed line was with Telkom through Afrihost but like @AfriNatic said , nothing should interfere in anyway with your PureDSL as they are separate.

I'm happy so far with PureDSL. It is still DSL but the speeds run at full speed, no shaping at all so downloading isn't an issue as well as streaming during prime time is too notch :)
 
mathebus said:
Nope. Working flawlessly. My clothed line was with Telkom through Afrihost but like @AfriNatic said , nothing should interfere in anyway with your PureDSL as they are separate.

I'm happy so far with PureDSL. It is still DSL but the speeds run at full speed, no shaping at all so downloading isn't an issue as well as streaming during prime time is too notch :)
Click to expand...
Appreciate the feedback :)
 
AfriNatic said:
That should not happen because the Pure DSL is a separate installation which has it's own service number.
Click to expand...
Thanks. Can I still keep my existing capped account after activation of PureDSL? Reason being that my parents are using it.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X