Afrihost - Pure Fibre Feedback Thread Part 2

@Afrigirl @AfriGuy @AfriNatic

Currently sitting with really upnormal high pings to 1.1.1.1 and basically anything locally.

Frogfoot/Cape Town

View attachment 1605114

View attachment 1605118

EDIT: Seems to have started recently. Looks like congestion (below from external uptime monitor)
View attachment 1605120

CPT Speedtest:
15403185784.png
Your ISP shows Axxess instead of Afrihost on the speedtest? Line possibly not configured correctly on FF's end
 
Your ISP shows Axxess instead of Afrihost on the speedtest? Line possibly not configured correctly on FF's end
Been showing that since day 1, although all data usage is recorded on Afrihost client portal.

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But I see the ping as returned to normal. So def capacity issues on either Frogfoot side or Afrihost side, just can't tell who

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External Monitor:
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anyone else on MFN / Afrihost getting degraded speeds / ping? Been like this for a few minutes now, tried a ONT + router restart, same results.
 
Same here
Have you had any feedback from AH? I'm also on MFN/AH and experiencing the same issues during peak hours.

Wondering what the issue is (we know its capacity but they will never admit that...), and has it been escalated?
 
Have you had any feedback from AH? I'm also on MFN/AH and experiencing the same issues during peak hours.

Wondering what the issue is (we know its capacity but they will never admit that...), and has it been escalated?
Hi.

It has been escalated and MFN advised that it will be dealt with case by case as per the tickets logged.
 
@Cav5034 I got your post. I had to remove it due to the Account number being posted.

Your ticket number is 347880.
 
@Afrigirl @AfriGuy @AfriNatic

Currently sitting with really upnormal high pings to 1.1.1.1 and basically anything locally.

Frogfoot/Cape Town

View attachment 1605114

View attachment 1605118

EDIT: Seems to have started recently. Looks like congestion (below from external uptime monitor)
View attachment 1605120

CPT Speedtest:
15403185784.png

Please can you add me to the conversation so I can push @Frogfoot Fibre Multiple ISPs report the same issue but Frogfoot still says its an ISP issue. :rolleyes:
 
@Afrigirl @AfriNatic I've also message someone I know who's with Vox & Frogfoot in the Milnerton area, very close by to Tableview to confirm if they have the same issue or not. Shall ping you when I get a reply
 
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