Afrihost - Pure Fibre Feedback Thread Part 2

I was hoping to not have to come back on to this thread but alas with Vuma Village I guess several days with no internet issues was already too much.
Is Vuma Village down again? @Afrigirl
 
KoolDaffy said:
I was hoping to not have to come back on to this thread but alas with Vuma Village I guess several days with no internet issues was already too much.
Is Vuma Village down again? @Afrigirl
Click to expand...
Yes, Vuma Villages is down. The engineers are working on resolving this issue as soon as possible
 
We are still in a P1 meeting with all involved actively troubleshooting. We note that impacts are more frequent than before.
 
Hi, I have been at super slow speeds. I tried everything in the playbook to try fix this but I still have these very slow speeds. At times it goes up briefly to 25-28Mb but the majority of the time/day the speed hovers around 3-5MB for the past 3 days. Please help as even I can not even make calls on my work phone and am resorting to hotspotting my laptop to work and to post this comment here
 

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Sirius said:
Hi, I have been at super slow speeds. I tried everything in the playbook to try fix this but I still have these very slow speeds. At times it goes up briefly to 25-28Mb but the majority of the time/day the speed hovers around 3-5MB for the past 3 days. Please help as even I can not even make calls on my work phone and am resorting to hotspotting my laptop to work and to post this comment here
Click to expand...
Hello, is the fibre line with Metrofibre? Where are you based?
 
AfriNatic said:
Services are currently down and we are still troubleshooting
Click to expand...

KoolDaffy said:
Any update on when internet will be restored?
Click to expand...

After an extensive troubleshooting session with Afrihost, Vumatel and Vendor techs changes were applied to mitigate the issue. Unfortunately, this is a temporary solution until the root cause can be identified and fixed. We are hopeful that these changes made will stabilse the network until after the freeze period.

Apologies for the inconvenience caused
 
AfriNatic said:
After an extensive troubleshooting session with Afrihost, Vumatel and Vendor techs changes were applied to mitigate the issue. Unfortunately, this is a temporary solution until the root cause can be identified and fixed. We are hopeful that these changes made will stabilse the network until after the freeze period.

Apologies for the inconvenience caused
Click to expand...
Internet is back for now but I'm assuming we can expected continuous issues?

So what's the long term plan because surely this can't be allowed to continue? What's the reason they haven't been able to find the root cause?

We still have to pay for a service that is unstable.
 
KoolDaffy said:
Internet is back for now but I'm assuming we can expected continuous issues?

So what's the long term plan because surely this can't be allowed to continue? What's the reason they haven't been able to find the root cause?

We still have to pay for a service that is unstable.
Click to expand...

It's a very complicated issue. There is a loop somewhere that is showing on a network trunk that has many many many subscribers. Trying to find the source of that loop is proving impossible. As a result, we attempt to mitigate the impact which we believe should work as expected now.
 
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