Afrihost - Pure Fibre Feedback Thread Part 2

[Rah_Skill]

Its only the last hop that counts. There is no loss on your screenshots.

Try reducing your polling time to 2.5 secs.

Thank you for the help!

I've been battling with near zero upload speeds on international for months (6-8mbps on a 500/250 line). I wondered if the packet loss on the first hop is coincidental. There's no upload issue when using another ISP.

Interval is set to 2.5 // focus is auto

 

[wingnut771]

Thank you for the help!

I've been battling with near zero upload speeds on international for months (6-8mbps on a 500/250 line). I wondered if the packet loss on the first hop is coincidental. There's no upload issue when using another ISP.

Interval is set to 2.5 // focus is auto

Weird you still dropping ICMP packets at 2.5 seconds. What router is that? How do you use another ISP with fibre?

Here is myfast.com speed on MFN 250/250 line:

 

[Rickster]

Is YT a bit funky now?

 

[ThinkCars]

Thanks for you help as my connection is much improved but I as till getting the random disconnections which stop me playing MSFS2024 or COD BO6.

 

[Afrigirl]

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Hi.

We will be escalating to NOC and Vumatel.

 

[grant_cpt]

@Afrigirl Do you guys perhaps have any updates on the Openserve outage?

 

[Afrigirl]

@Afrigirl Do you guys perhaps have any updates on the Openserve outage?

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Hi.

No, you have not received any updates. I'll follow up with Openserve.

 

[Afrigirl]

@Afrigirl Do you guys perhaps have any updates on the Openserve outage?

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The service should be restored now; please check and confirm.

 

[grant_cpt]

The service should be restored now; please check and confirm.

Seems stable, had another drop, but been up now for last ~2hrs

 

[Jefferson D'Arcy]

I got this funny email from the contact centre. Service down for a week, they helpfully tack on another 48 hours and call it an escalation

Good day, HAPLESS MUG

I trust this email finds you well.

Thank you for choosing Afrihost.
I regret any inconvenience this matter may have caused you and would like to extend my apologies.

The line is terminated by Vumatel, i escalated it to Vuma to reactivate it,
Ref: APN-181-84881
We can expect feedback within 24 to 48 hours.

 

[RogueTr00per]

Can one easily use one's own router instead of the Afrihost issued HUAWEI WiFi AX3 router?

 

[Soul Assassin]

Can one easily use one's own router instead of the Afrihost issued HUAWEI WiFi AX3 router?

Yes.

 

[ThinkCars]

Hi.

We will be escalating to NOC and Vumatel.

This is impossible with my connection randomly disconnecting while I am in-game, @Afrigirl When will they actually fix this as it is driving me around the bend?
Do I need to move to another ISP as I only have this problem with Afrihost?

 

[Afrigirl]

This is impossible with my connection randomly disconnecting while I am in-game, @Afrigirl When will they actually fix this as it is driving me around the bend?
Do I need to move to another ISP as I only have this problem with Afrihost?

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Good morning.

We are sorry for the inconvenience caused. @AfriNatic will be meeting with Vuma today to check our VLAN.

 

[ThinkCars]

Good morning.

We are sorry for the inconvenience caused. @AfriNatic will be meeting with Vuma today to check our VLAN.

Thank you

 

[unobeat]

Hi @Afrigirl

Please log call with VUMA.
Internet down

 

[KoolDaffy]

Hey @Afrigirl

Has there been any issues with either Afrihost or Vuma?

Browsing and streaming has been up and down. I've noticed it over the last few days but more so today.

 

[Afrigirl]

Hey @Afrigirl

Has there been any issues with either Afrihost or Vuma?

Browsing and streaming has been up and down. I've noticed it over the last few days but more so today.

View attachment 1776591

Hi.

No, not for your area.


Which streaming platforms are you struggling with?

 

[KoolDaffy]

Hi.

No, not for your area.


Which streaming platforms are you struggling with?

It was all of them even youtube. Even Teams and Zoom calls were struggling.

It seems fine now though.

 

[Naks]

Lovely speeds on my 400M fibre today...