Afrihost - Pure Fibre Feedback Thread Part 2

[Hummercellc]

Just wanna check if anyone else is having buffering issues with Apple services and more in particular Apple Music?

Also, getting messages about "resource unavailable" < AirMobile also affected, fine over Telkom Mobile data

I am having similar issues with YouTube and YouTube Music. 'Too many redirects' or 'Too many requests' or it just spins in circles endlessly. However Netflix, Prime, etc all works fine.

YouTube works 100% on Mobile Data.

 

[Afrigirl]

I am having similar issues with YouTube and YouTube Music. 'Too many redirects' or 'Too many requests' or it just spins in circles endlessly. However Netflix, Prime, etc all works fine.

YouTube works 100% on Mobile Data.

Hi.

Please drop me a PM with your account details. Are you on Openserve?
On which mobile network?

 

[Afrigirl]

We’re down again.

Hi.

Is the service still down?

 

[Jefferson D'Arcy]

Hi.

Is the service still down?

Sorry been out all day. Service still down (done the usual resets).

 

[Mypro-D]

Also been off all day.

 

[Afrigirl]

Sorry been out all day. Service still down (done the usual resets).

Hi.

It has been escalated to Vuma Dev to link the service; unfortunately, it was terminated again.

 

[Afrigirl]

Also been off all day.

It is a fibre break fault and it has been logged with Vuma.

Case
00392082

 

[Jefferson D'Arcy]

Hi.

It has been escalated to Vuma Dev to link the service; unfortunately, it was terminated again.

Government level change management.

 

[Mypro-D]

It is a fibre break fault and it has been logged with Vuma.

Case
00392082

Thank you.

Atleast now I know what is going on.
Who is going to entertain me tonight!

Is it just me or an area issue?

 

[Jefferson D'Arcy]

Hi.

It has been escalated to Vuma Dev to link the service; unfortunately, it was terminated again.

Any ETA on a fix?

 

[Mypro-D]

I am actually at my wits end.
Its been three days.

Everytime you call support they want tests.
WHY! My internet does not work. I was just told now, they have not done anything because Vumatel want a screenshot of my taskbar to prove that I am using my Lan cable :/

Guys honestly. What on earth is happening here? I understand that there is a checklist your call centre need to go through but some of us are a tad more IT literate than a 75 year Grandpa that cant play his farmville.

This morning I had internet for around 15 Minutes, then my Upload drops to 0, after that it dies.
Yesterday I was told it wasa cable break.

@Afrigirl @AfriNatic @AfriGuy @AfriFella

Please can I get some actual feedback or assistance.
The frustrating part is that every channel spins me a different story so clearly no one knows what is going on.
Sorry to tag you all here and for the moan but really, its very frustrating.
Case No is 00392082

 

[Afrigirl]

I am actually at my wits end.
Its been three days.

Everytime you call support they want tests.
WHY! My internet does not work. I was just told now, they have not done anything because Vumatel want a screenshot of my taskbar to prove that I am using my Lan cable :/

Guys honestly. What on earth is happening here? I understand that there is a checklist your call centre need to go through but some of us are a tad more IT literate than a 75 year Grandpa that cant play his farmville.

This morning I had internet for around 15 Minutes, then my Upload drops to 0, after that it dies.
Yesterday I was told it wasa cable break.

@Afrigirl @AfriNatic @AfriGuy @AfriFella

Please can I get some actual feedback or assistance.
The frustrating part is that every channel spins me a different story so clearly no one knows what is going on.
Sorry to tag you all here and for the moan but really, its very frustrating.
Case No is 00392082

Hi.

I understand your concerns and as advised earlier it is the ONT port that may be faulty and I have escalated the ticket with Vuma. A tech needs to be sent out.

 

[Mypro-D]

Thanks Afrigirl

A ticket was lodged with Vuma on the 20th for a tech to come out.
Unfortuneatly no one has made contact yet.

Hopefully something happens today.

 

[Jefferson D'Arcy]

Vumatel have completely screwed me here.

This is not quite Webafrica malfeasance but good grief, the rot in this place is becoming unbearable.

 

[Despaireon]

@cavedog torbox the new way huh

 

[Afrigirl]

Vumatel have completely screwed me here.

This is not quite Webafrica malfeasance but good grief, the rot in this place is becoming unbearable.

Please check now, it should be activated.

 

[Jefferson D'Arcy]

Please check now, it should be activated.

No change. No activation emails like on Tuesday.

 

[Jefferson D'Arcy]

Any Afri people online? Please help.

 

[Rah_Skill]

Any idea why there's packet loss on the first hop when connected directly but none when using Cloudflare Warp?

 

[wingnut771]

Any idea why there's packet loss on the first hop when connected directly but none when using Cloudflare Warp?

Its only the last hop that counts. There is no loss on your screenshots.

Try reducing your polling time to 2.5 secs.