Afrihost - Pure Fibre Feedback Thread Part 2

[rejectboer]

What router do you currently have?

Most routers have a 2.4Ghz band Wi-Fi and a 5Ghz band Wi-Fi.
2.4Ghz band is better for long rage and 5Ghz better for speed throughput.

Sound like, to me, you are connected to the 2.4Ghz band.

I have a Tplink ex511 ax3000 Router that came with the package, forgot to mention that all these results are on the 5Ghz band, the 2.4Ghz band barely goes over 30mbps, these tests are all condusted right next to the router for best results. If I can get the speeds to where they should be I will route Ethernet to the upstairs, extended by an additional router

 

[Afrigirl]

I have a Tplink ex511 ax3000 Router that came with the package, forgot to mention that all these results are on the 5Ghz band, the 2.4Ghz band barely goes over 30mbps, these tests are all condusted right next to the router for best results. If I can get the speeds to where they should be I will route Ethernet to the upstairs, extended by an additional router

Hi.

May I please have your ticket ID.

 

[Chris_Auc]

I have a Tplink ex511 ax3000 Router that came with the package, forgot to mention that all these results are on the 5Ghz band, the 2.4Ghz band barely goes over 30mbps, these tests are all condusted right next to the router for best results. If I can get the speeds to where they should be I will route Ethernet to the upstairs, extended by an additional router

Please let us know if this has been resolved for you.
Would like to know what was this issue...

 

[defsec]

I have a Tplink ex511 ax3000 Router that came with the package, forgot to mention that all these results are on the 5Ghz band, the 2.4Ghz band barely goes over 30mbps, these tests are all condusted right next to the router for best results. If I can get the speeds to where they should be I will route Ethernet to the upstairs, extended by an additional router

If you're getting full speed via ethernet, the issue is likely on your side. You've already ruled out a faulty router, so I'd guess the problem lies with the device you're using. Are you running speed tests on multiple devices or just one?

 

[rejectboer]

If you're getting full speed via ethernet, the issue is likely on your side. You've already ruled out a faulty router, so I'd guess the problem lies with the device you're using. Are you running speed tests on multiple devices or just one?

Multiple devices, two cellphones, a laptop and two PCs, all of these previously worked perfectly on a 1000mbps line from my previous property.

 

[defsec]

Multiple devices, two cellphones, a laptop and two PCs, all of these previously worked perfectly on a 1000mbps line from my previous property.

Strange. I'm not sure how or why Afrihost would be throttling only your wireless traffic, so I’d still guess the issue is on your side. Update us if you get it resolved.

 

[IamNoone]

Strange. I'm not sure how or why Afrihost would be throttling only your wireless traffic, so I’d still guess the issue is on your side. Update us if you get it resolved.

ISP's can't "manage" Wi-Fi speeds.

Check QoS settings. Check the Wi-Fi channels etc.

Test with another router if available.

 

[bradza]

Fibre came back around 2am. Not sure what happened there.

 

[Afrigirl]

@Afrigirl Not sure if this has been mentioned already, but any reason why international is routing via JHB first before heading outbound?

I'm in CPT btw.

# 2024-12-11 15:22:31 by RouterOS 7.16
# software id = XXXXXX
#
Columns: ADDRESS, LOSS, SENT, LAST, AVG, BEST, WORST, STD-DEV
ADDRESS          LOSS  SENT  LAST     AVG    BEST   WORST  STD-DEV
165.255.9.1      0%       4  3ms      3      2.9    3.2    0.1  
100.127.2.153    0%       4  2.9ms    2.9    2.9    2.9    0    
100.127.2.157    0%       4  3.3ms    3.4    3      4      0.4  
41.60.135.154    0%       4  4.3ms    4.3    4      4.5    0.2  
41.175.223.146   0%       4  20.7ms   20.7   20.5   20.8   0.1  
41.175.242.4     0%       4  23.2ms   23.2   22.8   23.7   0.3  
5.11.12.113      0%       4  179.3ms  179.4  179.3  179.6  0.1  
213.39.14.37     0%       4  177.3ms  185.1  177.3  189.5  4.6  
89.149.129.218   0%       4  260.5ms  272.6  259.7  309.8  21.5  
69.174.11.2      0%       4  253.3ms  250.5  243.2  261.8  7.7  
10.40.20.181     0%       4  243.2ms  244.1  243    246.8  1.6  
10.40.0.54       0%       4  242.8ms  242.9  242.8  243    0.1  
                 100%     4  timeout                            
                 100%     4  timeout                            
                 100%     4  timeout                            
                 100%     4  timeout                            
104.152.113.170  0%       3  258.8ms  258.7  258.6  258.8  0.1

Hi.

Please share the latest trace route results

 

[grant_cpt]

Hi.

Please share the latest trace route results

Look a lot better now.

# 2024-12-13 12:13:19 by RouterOS 7.16
# software id = xxxxx
#
Columns: ADDRESS, LOSS, SENT, LAST, AVG, BEST, WORST, STD-DEV
ADDRESS          LOSS  SENT  LAST     AVG    BEST   WORST  STD-DEV
165.255.9.1      0%       5  3.2ms    3      2.8    3.2    0.1
100.127.2.153    0%       5  3ms      2.9    2.8    3      0.1
100.127.2.157    0%       5  3ms      3.2    3      3.4    0.1
41.60.135.154    0%       5  4.3ms    4.1    3.9    4.4    0.2
41.175.222.245   0%       5  3.7ms    4.2    3.7    4.8    0.4
41.175.246.193   0%       5  148.6ms  148.4  148.1  148.6  0.2
5.11.12.131      0%       5  149.7ms  148.6  148.2  149.7  0.5
5.11.10.97       0%       5  148.8ms  149.8  148.3  150.8  1
213.39.14.41     0%       5  143.6ms  144.7  143.3  148    1.7
89.149.129.218   0%       5  209.9ms  213.2  209.4  227    6.9
69.174.11.2      0%       5  217.6ms  219    217.6  224.1  2.6
10.40.20.181     0%       5  217.6ms  218    217.2  219.2  0.7
10.40.0.54       0%       5  217.3ms  217.1  216.9  217.3  0.2
                 100%     4  timeout
                 100%     4  timeout
                 100%     4  timeout
                 100%     4  timeout
104.152.113.170  0%       4  232.5ms  232.7  232.5  233    0.2

 

[iOta]

Hi. Was there a price increase /package change on Frogfoot recently? I have not received any notification mails about increases, but looking on the site now I am seeing different prices to what I am used to seeing.

Nevermind... I see I frogfoot have different networks depending on where you are.

 

[chickenbeef]

Hi.

As an existing client, you will receive an email with a link to opt-in for the promo package you qualify for.

Will there be any fee to opt-out or downgrade back to the original speed after the 12 months?

The e-mail doesn't mention anything about this and Vuma is notorious for charging a fee for downgrades.

 

[Afrigirl]

Will there be any fee to opt-out or downgrade back to the original speed after the 12 months?

The e-mail doesn't mention anything about this and Vuma is notorious for charging a fee for downgrades.

Hi.

No, fee will be charged for opting out or downgrading. Your subscription fee will be back to normal

 

[Jefferson D'Arcy]

Vumatel.
Since 2021, we received ownership of the Object number on that address. So, the address has been incorrect since installation, and during the system failure in the past few weeks, the request to change your address was ignored.

Hopefully, there won't be any downtime when they correct the address.

Connection down.

522984-80

 

[Afrigirl]

Connection down.

522984-80

I have escalated with the cancellations and sales team at Vuma.

 

[Jefferson D'Arcy]

Fourth time I've been kicked off. I only pay R1097 every month.



Good Day Victim

I trust that you are well

My apologies for the inconvenience caused

Upon checking on my end it shows that the line was terminated on Vumatel side ,
We have to place a reconnection order

Should you have any further queries please do not hesitate to revert to us as we're always willing to assist.

Kind Regards
Obakeng

 

[Jefferson D'Arcy]

I have escalated with the cancellations and sales team at Vuma.

In business parlance, an escalation actually means a heightened sense of priority and more seniority. After several attempts at this, it seems you guys use the term interchangeably with "I put in the usual query and don't particularly care what comes back".

 

[Jefferson D'Arcy]

They’re asking for my address again

 

[S.Claus]

They’re asking for my address again

Send them GPS coordinates

 

[Jefferson D'Arcy]

Send them GPS coordinates

We went through all of just a few weeks ago. Pinpointed directly on erf map they were looking at when one of the call centre kids wasted another hour of time.

Regardless they messed it up on account creation in 2021 and used a random address 5 blocks away.