Afrihost - Pure Fibre Feedback Thread Part 2

[sadiquek]

Hi there @AfriNatic @Afrigirl
I logged a ticket earlier this morning for a blinking red LOS light on my vuma ONT. Your support team advised that there is a Vuma outage in the area. However there is nothing in your network status for my area. Could you please look into this and advise?

Ticket ID: GAK-264-57220

 

[Afrigirl]

Hi there @AfriNatic @Afrigirl
I logged a ticket earlier this morning for a blinking red LOS light on my vuma ONT. Your support team advised that there is a Vuma outage in the area. However there is nothing in your network status for my area. Could you please look into this and advise?

Ticket ID: GAK-264-57220

Hi.

We are adding the notice

 

[sadiquek]

Hi.

We are adding the notice

Thank you

 

[DreamKing]

Sorry, I think I made a post in the wrong thread. Please continue here, the fibre network has no connectivity currently.

 

[DreamKing]

It asks to login and activate the account. After logging, nothing happens. Still no connectivity.

 

[DreamKing]

No response, seems everyone goes home now, no problem, cancellation is still on the way.

 

[AfriNatic]

Sorry, I think I made a post in the wrong thread. Please continue here, the fibre network has no connectivity currently.

Can you please confirm your email address linked to your account via pm so we can have a look?

 

[DreamKing]

Can you please confirm your email address linked to your account via pm so we can have a look?

Now is fine, but I have no idea when it will happen again, it is not the first time and I don't think that it will be the last. I am seriously considering to change my ISP. This type of problem is unacceptable and is fatal.

 

[AfriNatic]

Now is fine, but I have no idea when it will happen again, it is not the first time and I don't think that it will be the last. I am seriously considering to change my ISP. This type of problem is unacceptable and is fatal.

Outage is resolved. We have a subscriber mapping backlog that will takea few minutes to clear but should be sorted now.

Apologies for the issues experienced.

 

[Sidious28]

Anyone else experiencing constant random disconnects and reconnects in the southern peninsula, Cape Town? Frogfoot

 

[AfriNatic]

Anyone else experiencing constant random disconnects and reconnects in the southern peninsula, Cape Town? Frogfoot

Morning

I finally got confirmation from frogfoot about the outage and added a notice. It's been intermittent since before midnight.


New Outage

Outage Title: Outage | CPT Subset | Degraded
Outage Ref(solid): FRG7013707
Impact Start Time: 2024-12-31 23:10:00
Impact: Degraded

Outage Update:
2025-01-01
-- Logged to T3 team for investigation

 

[Sidious28]

Morning

I finally got confirmation from frogfoot about the outage and added a notice. It's been intermittent since before midnight.


New Outage

Outage Title: Outage | CPT Subset | Degraded
Outage Ref(solid): FRG7013707
Impact Start Time: 2024-12-31 23:10:00
Impact: Degraded

Outage Update:
2025-01-01
-- Logged to T3 team for investigation

View attachment 1784561

Thank you

 

[AfriNatic]

Update:

Outage Update

Outage Title: Outage | CPT Subset | Degraded
Outage Ref(solid): FRG7013707
Impact Start Time: 2024-12-31 23:10:00
Impact: Degraded

Outage Update:
2025-01-01
-- Logged to T3 team for investigation
-- Teams are currently investigating impact.
-- Core team has been alerted to investigate further. More updates to be shared.

 

[AfriNatic]

Update:

Outage Update

Outage Title: Outage | CPT Subset | Degraded
Outage Ref(solid): FRG7013707
Impact Start Time: 2024-12-31 23:10:00
Impact: Degraded

Outage Update:
2025-01-01
-- Logged to T3 team for investigation
-- Teams are currently investigating impact.
-- Core team has been alerted to investigate further. More updates to be shared.

Update:

Outage Update

Outage Title: Outage | CPT Subset | Degraded
Outage Ref(solid): FRG7013707
Impact Start Time: 2024-12-31 23:10:00
Impact: Degraded

Outage Update:
2025-01-01
-- Logged to T3 team for investigation
-- Teams are currently investigating impact.
-- Core team has been alerted to investigate further. More updates to be shared
-- Busy renaming routing instance for additional flooding that the team is seeing on the network.
-- Tier 3 team still seeing flooding on the network, Core is assisting with investigating further.

 

[AfriNatic]

Frogfoot technicians are at the datacentre to physically reboot the juniper switches. Client impact is likely to change from intermittent to hard down. More updates to follow.

 

[AfriNatic]

Frogfoot technicians are at the datacentre to physically reboot the juniper switches. Client impact is likely to change from intermittent to hard down. More updates to follow.

The Frogfoot juniper switch reboots have begun. Clients will be hard down for up to 2 hours and connectivity will be restored in stages. More updates to follow.

 

[AfriNatic]

The Frogfoot juniper switch reboots have begun. Clients will be hard down for up to 2 hours and connectivity will be restored in stages. More updates to follow.

Unfortunately, the reboots did not resolve the issue. Frogfoot maintenance teams are en-route to the data centre with replacement hardware. No ETR is currently available.

 

[now05ster]

Unfortunately, the reboots did not resolve the issue. Frogfoot maintenance teams are en-route to the data centre with replacement hardware. No ETR is currently available.

Eish.

 

[Sousie]

Unfortunately, the reboots did not resolve the issue. Frogfoot maintenance teams are en-route to the data centre with replacement hardware. No ETR is currently available.

What a way to start the new year xD

 

[DStvNothingOn]

New year, New Switch, as the saying goes.

What a way to start the new year xD