Afrihost - Pure Fibre Feedback Thread Part 2

LostThePlotNot said:
I see my complaints over afrihost gets deleted ?? WTF!!!
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I will re-instate.......
I cant believe that Afrihost has won so many awards, I am not sure how many companies actually host websites with them.
We have a so called "Fully Managed Service" 2 weeks ago we get an over bandwidth usage report that 15GB of data has been used. Our website is a static website consisting of only 40MB of data. do you think they can investigate this issue properly? besides that 4 weeks ago they deleted the server. and took 3 days to get them to restore it.
 
MakoPC said:
What did the messages say? Only reason I could think of them being deleted is cause of vulgar language or threats
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No I did not use any vulgar language, I tried to edit some of the details and the post miraculously was gone. it is a possibility it was a MYBB issue. who knows.
 
LostThePlotNot said:
I will re-instate.......
I cant believe that Afrihost has won so many awards, I am not sure how many companies actually host websites with them.
We have a so called "Fully Managed Service" 2 weeks ago we get an over bandwidth usage report that 15GB of data has been used. Our website is a static website consisting of only 40MB of data. do you think they can investigate this issue properly? besides that 4 weeks ago they deleted the server. and took 3 days to get them to restore it.
Click to expand...
Hi.

Please create a new thread for hosting under the Afrihost Support Forum.
I am trying to manage the clients who will need public IPs after today's outage. We can create a new thread, and I will attend to it.
 
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LostThePlotNot said:
I will re-instate.......
I cant believe that Afrihost has won so many awards, I am not sure how many companies actually host websites with them.
We have a so called "Fully Managed Service" 2 weeks ago we get an over bandwidth usage report that 15GB of data has been used. Our website is a static website consisting of only 40MB of data. do you think they can investigate this issue properly? besides that 4 weeks ago they deleted the server. and took 3 days to get them to restore it.
Click to expand...
If all 40MB needed to be downloaded each time by a visitor, it would take 375 visits to hit the cap, that isn't very difficult to hit, can you not see how many people visited? Create the new thread as @Afrigirl suggested, she should be able to assist you
 
MakoPC said:
If all 40MB needed to be downloaded each time by a visitor, it would take 375 visits to hit the cap, that isn't very difficult to hit, can you not see how many people visited? Create the new thread as @Afrigirl suggested, she should be able to assist you
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we dont monitor or manage the website at all as it was purchased around 2010 or before as a fully managed service, we do upload updates now and then like a PDF newsletter and that it, we dont have engineers managing the site as it should be "fully managed" but I am wondering if the wording is misleading and should mean "Fully Managed by the client"
 
MakoPC said:
If all 40MB needed to be downloaded each time by a visitor, it would take 375 visits to hit the cap, that isn't very difficult to hit, can you not see how many people visited? Create the new thread as @Afrigirl suggested, she should be able to assist you
Click to expand...
Even Google analytics shows normal usage, So I would thing they have some kind of security issue. as mentioned it is a static website with 40MB of content. however they carry on like its someone else's issue!
1755538689900.png
 
MakoPC said:
Can you create the other thread in the afrihost forum, cause this does seem weird
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I gave up on their last pathetic response. Just wanted to Highlight it, in case anyone else has weird issues as they do not appear as they seem. We can leave this as it is.
 
Afrigirl said:
Hi.

Please create a new thread for hosting under the Afrihost Support Forum.
I am trying to manage the clients who will need public IPs after today's outage. We can create a new thread, and I will attend to it.
Click to expand...
I need a public IP again. :)
 
Afrigirl said:
Hi.

Please create a new thread for hosting under the Afrihost Support Forum.
I am trying to manage the clients who will need public IPs after today's outage. We can create a new thread, and I will attend to it.
Click to expand...
I Gave up, so will not make a new post. Just wanted to make a comment that is all! I just need to convince management that we can host elsewhere. If you do a search I am sure you will find things! Otherwise I do not even want to pursue this until things really fall apart and get true "Managed Services"
 
I see my IP is also natted what would be the procedure to get a public ip after this outage is resolved
 
Connection went from stable to now dropping every 15-20 minutes for around 3-4minutes
 
My IP is also now CGNAT'ted. Strangely my speedtests are also not what it is supposed to be. I get full upload speeds, but download is not even close to what it should be. Anywhere from half to a quarter what it is supposed to be. I'll test again later or tomorrow to confirm.
 
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