Afrihost - Pure Fibre Feedback Thread Part 2

After 10PM already and no improvement. Time to do the 20min power-off

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Another night of constant packet loss and connection instability. Absolutely zero acknowledgement from Vumatel that there is a serious issue with their service, with so many people complaining. I will be looking at other options for my internet, this has been going on for months with no solution in sight.
 
K T said:
After 10PM already and no improvement. Time to do the 20min power-off

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And we are back with the speeds that I pay for, 52 minutes after realising I had an issue.
In future, the 20 minute power-off is the way I am going to go. Instead of wasting time to get hold of support, rebooting the ONT, trying with the laptop plugged directly into the ONT, being escalated to 2nd level support, who then logs a ticket, and after I mention that this can't go on like this they suggest a power-off of at least 20 minutes. Because then you loose your Vumatel "lease" and they "reprovision" you when you power back on.

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That is interesting, exactly 11pm and the packet loss stops. Vuma Aerial Villages/ Lonehill. Are we being throttled on international lines?
 
5pm and the sh*t has already started

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