Afrihost - Pure Fibre Feedback Thread Part 2

grantduke said:
Not sure I understand your question here
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grantduke said:
@Afrigirl Is there perhaps a portal where I can lookup call rates for a number?

I know there's a PDF on your website, but I don't know which provider is behind a number, as not all landline numbers are on Telkom anymore or yours
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The cost depends on the network you are calling and whether landline or mobile.
 
bar1 said:
@Afrigirl please can we have an update.
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Vumatel Villages Degraded Service | Rivonia, Rustenburg and Sandton
10:45, 15 FEB 2023

MEDIUM IMPACT
Vumatel has informed us of a network outage affecting Vumatel Villages clients in Rivonia, Rustenburg and Sandton. Affected clients will experience limited connectivity and degraded services. Vumatel engineers are working on resolving this issue as soon as possible. We sincerely apologise for any inconvenience caused.
 
yebocan said:
Been having Vumatel network issues post loadshedding, - takes an hour after loadshedding to get assigned an IP ... faults have been logged by peeps in the area - apparently Vumatel is aware of the issue. Yesterday, was the first time in a while, once power was resorted - connectivity... this morning LS ended at 4am and the whole area is still down , logged a fault through Afrihost : ISP-1082501 -- can someone put some fire under Vuma and get things sorted....thanks in advance.
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I think we in the same area, exactly the same issue my side.

Yesterday was the only day I didn't disconnect either during or after loadshedding.

Also heard Vuma is aware and have logged a ticket, let's wait and see.
 
yebocan said:
Been having Vumatel network issues post loadshedding, - takes an hour after loadshedding to get assigned an IP ... faults have been logged by peeps in the area - apparently Vumatel is aware of the issue. Yesterday, was the first time in a while, once power was resorted - connectivity... this morning LS ended at 4am and the whole area is still down , logged a fault through Afrihost : ISP-1082501 -- can someone put some fire under Vuma and get things sorted....thanks in advance.
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Hello. Please send me a PM. The ticket reference was logged for something else.
 
Lostboy said:
I think we in the same area, exactly the same issue my side.

Yesterday was the only day I didn't disconnect either during or after loadshedding.

Also heard Vuma is aware and have logged a ticket, let's wait and see.
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You are both connecting from the same POP. Vuma advised that they are working on a permanent solution.
 
Afrigirl said:
The cost depends on the network you are calling and whether landline or mobile.
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Yes, but how would I know which network belongs to x number? Hence why my question if there's a portal that I can used to search x number, and get an answer back that belongs to Y network. And then lookup Y network in your PDF
 
Hi @AfriNatic

Tried registering number with Airmobile on the Afrihost app but saying the number is not an MTN number

Everything activated and working

Any idea what’s going on been 24 hours since activation
 
Line went down at 2200 last night, still down this morning.

It's getting worse by the day.
 
Does anyone here perhaps have a direct number for Vuma queries that I can call please.

My whole area is down, nothing in the Afrihost app regarding a network outage and don't know when I'll get feedback from a Afrihost rep as to what's going on.
 
Lostboy said:
Does anyone here perhaps have a direct number for Vuma queries that I can call please.

My whole area is down, nothing in the Afrihost app regarding a network outage and don't know when I'll get feedback from a Afrihost rep as to what's going on.
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If the whole area is down then I'm sure it's getting attention and is a hurry up and wait situation. pm @AfriNatic with your email so he can check up for you.
 
Lostboy said:
Does anyone here perhaps have a direct number for Vuma queries that I can call please.

My whole area is down, nothing in the Afrihost app regarding a network outage and don't know when I'll get feedback from a Afrihost rep as to what's going on.
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Hi,
I am checking with Vuma.
 
wingnut771 said:
If the whole area is down then I'm sure it's getting attention and is a hurry up and wait situation. pm @AfriNatic with your email so he can check up for you.
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Logged a ticket last night when it happened (so I did have line checked).

Response was the usual plug out ONT and Routers for 5 mins, to my better judgement tried that, line still down, informed them it did nothing then radio silence after that.
 
Lostboy said:
Logged a ticket last night when it happened (so I did have line checked).

Response was the usual plug out ONT and Routers for 5 mins, to my better judgement tried that, line still down, informed them it did nothing then radio silence after that.
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Ticket ID:
ISP-1078587
Disputed: 3. Assigned to Maintenance(ROC)

I have informed Vuma that it is the whole area that is down.
 
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