Afrihost - Pure Fibre Feedback Thread Part 2

Is something off with MFN in Pretoria? I can't put my finger on it but for the past week, everything feels delayed. I ran speed tests and ping plotter tests but I can't find a visual clue as to why.:unsure:
 
S.Claus said:
Is something off with MFN in Pretoria? I can't put my finger on it but for the past week, everything feels delayed. I ran speed tests and ping plotter tests but I can't find a visual clue as to why.:unsure:
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Both on wifi and LAN connection?
 
S.Claus said:
Is something off with MFN in Pretoria? I can't put my finger on it but for the past week, everything feels delayed. I ran speed tests and ping plotter tests but I can't find a visual clue as to why.:unsure:
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No, there are no network incidents in Pretoria for MFN.
 
Afrigirl said:
Morning, please send me a PM so I can check with Octotel. The maintenance is supposed to affect clients between the hours of 00:00 to 06:00 from 2022-11-08 to 2022-11-10
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It has been resolved now, but speeds are dismal.
9 to 32Mbps on 100/100 line...

Where was this maintenance posted?
 
Go†h_Li†e°² said:
Pity ISP's and FNO's are allowed to do the "Best effort" thing... when does the 200/200 promo kick in or is it limited to certain areas?
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It has been applied, it was completed for all clients by last week. Please send your account so I can check.
 
Afrigirl said:
It has been applied, it was completed for all clients by last week. Please send your account so I can check.
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Will do, just re tested now getting about 50ish down and can see 188 up so must have been applied after the maintenance/ outage.

Will DM my account.
 
Afrigirl said:
I did follow up with Openserve from yesterday's fault, waiting for feedback.
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Never thought Openserve would drop in quality and level of service but this is frustrating. Was a good run with them, but I’m switching to Octotel.

How can they randomly have outages or do maintenance without informing when or what exactly is happening or how long it will be ?
Openserve = classic Telkom
 
mathebus said:
Never thought Openserve would drop in quality and level of service but this is frustrating. Was a good run with them, but I’m switching to Octotel.

How can they randomly have outages or do maintenance without informing when or what exactly is happening or how long it will be ?
Openserve = classic Telkom
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Hours off.

8 Nov - 00h00 till 19h00 (19 hours off)
9 Nov - 16h00 till 08h00 (16 hours off)

Same thing from Afrihost ‘waiting feedback from Openserve’, there needs to be something more. What was the issue and why does it keep happening? Where’s the ETA etc? @Afrigirl @AfriNatic
 
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Connection is so crap again, I know there was maintenance again from 0:00 to 6:00 but after 6:00 connections keep dropping/ timing out etc.
Absolutely horrendous experience... What is Octotel doing to resolve this?

Claremont.
 
Go†h_Li†e°² said:
Connection is so crap again, I know there was maintenance again from 0:00 to 6:00 but after 6:00 connections keep dropping/ timing out etc.
Absolutely horrendous experience... What is Octotel doing to resolve this?

Claremont.
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Hi, how is the connection now?
 
Recieved a call from Octotel, they said they will send someone in the morning and then directly after the call connection dropped completely.
Now lights are RED on the ONT.

So will be down for another 24 hours ffs.
 
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