Afrihost - Pure Fibre Feedback Thread Part 2

[charlieharper]

Please also include @Afrigirl in the dm.

I know the drill

 

[KoolDaffy]

The impact has been mitigated and we will continue to monitor the network through the night to spot any additional impacts.

Apologies for the issues experienced.

There's still no internet.

 

[Afrigirl]

There's still no internet.

Morning, we are actively working with Vuma for permanent solutions to be applied. I will update you as soon as there is feedback.

 

[Go†h_Li†e°²]

Everything was fine last night and now 15 minutes before Octotel is going to be here everything goes down again, red lights on ONT.

I wonder what BS story they are going to spin.

 

[KoolDaffy]

Morning, we are actively working with Vuma for permanent solutions to be applied. I will update you as soon as there is feedback.

Thank you. Appreciate it.

 

[Go†h_Li†e°²]

So no surprise, Octotel did not rock up.
No reference was given, the SMS was never sent.

 

[Go†h_Li†e°²]

Recieved a call, two different stories, started with one I corrected them then the story changed, apparently sorted remotely and there will be no further issues.

 

[SH4D0W0LF]

Hey does anyone here know how i would improve the routing to dubai servers since they seem to be alot higher than bahrain

 

[AfriNatic]

Hey does anyone here know how i would improve the routing to dubai servers since they seem to be alot higher than bahrain

Hi

Unfortunately it won't be that easy. For better latency ISP's need to have a presence in an IX there. Currently, we don't. With Bahrain the most traffic goes via AWS and we hand that traffic to Amazon in JHB. They take it on their network from there to Bahrain.

 

[eshar]

Buffering like crazy. I have notice this past few weeks on a weekend around 12 pm it get worst. come around 4 pm it’s really bad. Every 1 minute all my streaming struggles. Monday to Friday around 8pm buffers as well. Is there anything you guys can do

 

[jimini]

Vuma Villages down again.

 

[AfriNatic]

Vuma Villages down again.

Hi

We are engaging with the Vuma Active fibre team

 

[bar1]

Hi

We are engaging with the Vuma Active fibre team

Is using the pppoe credentials suppose to work? Where do I enable it in the client zone?

 

[AfriNatic]

Is using the pppoe credentials suppose to work? Where do I enable it in the client zone?

Yes PPPoE should work.

Are you not able to connect with PPPoE?

 

[bar1]

Yes PPPoE should work.

Are you not able to connect with PPPoE?

Router just saying connecting...
Let me rest the modern

 

[jimini]

Vuma Villages down yet again.

 

[KoolDaffy]

It's a constant frustration.

 

[AfriNatic]

Hi

The Vuma Active Fibre team is attending and will mitigate the impact now. Apologies for the issues.

 

[AfriNatic]

Hi

The Vuma Active Fibre team is attending and will mitigate the impact now. Apologies for the issues.

Vuma team has applied the fix to mitigate the impact.

 

[jimini]

Hi

The Vuma Active Fibre team is attending and will mitigate the impact now. Apologies for the issues.

Thanks - can you perhaps shed some light on what the issue is exactly? So that we have a better understanding of the situation.