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Afrihost - Pure Fibre Feedback Thread Part 2
- Thread starter The_Librarian
- Start date
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- afrihost feedback pure fibre
A network incident has been logged by Vumatel.
NWI-15271
Sun 26th March 2023 - 14:03:23
Technicians notified of possible outage
I have realised I am getting an extremely slow download speed at night and during the weekends which means Afrihost cannot cope with the load when everybody is online.
Is there legal action I can take to resolve this slow download speed problem? I was looking at my daily support tickets going back to October 2022 all with the same slow very slow download speed problem. January was the only month that I only created 2 tickets. I requested a refund before when it was a daily problem from October to mid-December then it improved for a few days. The crazy thing is every time I report it my speed gets increased so it is Afrihost causing the slow speed.
View attachment 1498673
View attachment 1498701
Speedtest by Ookla - The Global Broadband Speed Test
Use Speedtest on all your devices with our free desktop and mobile apps.www.speedtest.net
The IP you have highlighted is the gateway IP on our side of the NNI. There are multiple FNO's going through that core switch including MetroFibre and Frogfoot who are also 2 big FNO's. Loss on this IP if it's on our side means an all-or-nothing situation. If there wasn't enough capacity on this core switch everyone on all the different FNO's will be complaining that is why if it's isolated it's usually a Layer 2 issue on the FNO side.
In your case, Vumatel has logged the network incident due to DFA nld's being down.
xbxbau5
Well-Known Member
Im back up to normal, but mate near the Greenfields park are down
tkbaby
Well-Known Member
I’m in Sunnyridge and still down
Any ETA on when this will be fixed. The slow speeds are really bad even browsing takes forever.
Sun 26th March 2023 - 16:55:42
DFA 11 0013903 logged with DFA REF : 10186036
Technicians tested a disconnection at 4.8km. No eta on repair.
Attachments
A reboot would be a good suggestion. The outage is resolved.
NWI-15268 Multiple mac flaps between Afrihost NNI on Vuma Connect.
tkbaby
Well-Known Member
Thank you. Got home, did reboot and we up again.
@AfriNatic this is absolutely unbearable, up to 40% packet loss every single night! I can't even stream Twitch for more than 5 seconds without losing connection! Do we have any feedback on when this will be resolved? What am I paying for here?
@AfriNatic Hi, before the outages last week, the international upload speeds were okay. I see they are back at 20Mpbs (instead of ~100Mbps) ;
JHB >> JHB all fine.
JHB >> CT seems okay.
JHB >> UK
www.speedtest.net
(20Mpbs UP instead of ~100Mbps UP)
JHB >> Namibia, can already see the degradation?
www.speedtest.net
(Latency looks fine, 43msec?)
(~50Mbps UP instead of 100 Mbps UP)
JHB >> JHB all fine.
JHB >> CT seems okay.
JHB >> UK
Speedtest by Ookla - The Global Broadband Speed Test
Use Speedtest on all your devices with our free desktop and mobile apps.
JHB >> Namibia, can already see the degradation?
Speedtest by Ookla - The Global Broadband Speed Test
Use Speedtest on all your devices with our free desktop and mobile apps.
(~50Mbps UP instead of 100 Mbps UP)
@AfriNatic Also dropped a few times now? All okay?
- Joined
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@MakoPC
Afternoon, we are here to help - please reach out via DM with your details we will gladly investigate and ensure you're support asap today if required. Rs^
- Joined
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Good morning. Are you still experiencing issues?
It's fine now without a VPN.