Afrihost - Pure Fibre Feedback Thread Part 2

Afrigirl said:
Outage | International
10:48, 24 MAR 2023
HIGH IMPACT
We are investigating reports of certain websites and services not being accessible (Twitter, Steam, PlayStation). Our engineers are working on identifying the issue. We apologise for the inconvenience caused.
Click to expand...
Resolved
 
AfriNatic said:
Hey

There are 2 NWI's still ongoing. The backup NLD can't carry all the traffic so it's degraded during the evening peak. Once these 2 outages are resolved the speeds should be restored.

NWI-15217

DFA ring Sandton/Randburg to Teraco via Senderwood down.

NWI-15217

Linksfield North to Teraco Isando down

Wed 22nd March 2023 - 19:47:30
Technicians notified of possible outage
Thu 23rd March 2023 - 09:09:36
Technicians have been dispatched to localise fault
Thu 23rd March 2023 - 03:08:09
Resources are being re-prioritized to attend to your incident as soon as possible.
Thu 23rd March 2023 - 11:20:35
The DFA Technicians have arrived at site, tested P27 - 7.686 km Diss with a full distance of 14.215 km.
Thu 23rd March 2023 - 10:14:29
Technicians are on site localising the fault


Due to a high number of DFA incidents tickets are being prioritized.

Dear Customer Due to the high volume of incidents received vs the capacity resource, please note that there will be a delayed ETA on some incidents received. We sincerely apologize for the inconvenience this has caused your business and customers. Sincerely DFA management Team
Click to expand...

Any update on this issue? More packet loss again tonight.
 
https://imgur.com/Nksiu2P

This keeps happening, logged a ticket this morning, they recreated the port told me turn ONT and router off for 10mins and then it was fine for a few hours...now its back and they just telling me the same thing. Sometimes its dropping every 2mins, sometimes 15mins with no issue
 
Pretty much 80% packet loss now somewhere in *.ip.afrihost.capetown.
 
Internet unusable since about 20:30. Called Afrihost. Could not see anything untoward. They logged a call with Vumatel. I told Afrihost that my neighbours all have full connectivity without any packet or latency issues. Anyway.
I will have to call tomorrow again.
 
Very slow download speed Vuma Villages again battled to load this page.

This is happening every day as it was since October 2022 then was fixed for the month of February but the fault is back nearly every night and is fixed every time soon after I have reported it to support. WTF is going on with Afrihost again?!!
1679778134442.png
www.speedtest.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.
www.speedtest.net www.speedtest.net
 
ThinkCars said:
Very slow download speed Vuma Villages again battled to load this page.

This is happening every day as it was since October 2022 then was fixed for the month of February but the fault is back nearly every night and is fixed every time soon after I have reported it to support. WTF is going on with Afrihost again?!!
View attachment 1498529
www.speedtest.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.
www.speedtest.net www.speedtest.net
Click to expand...
Sounds like a Vuma Villages issue, not much Afrihost can do but report the issue, all up to Vuma to sort out their ****
 
MakoPC said:
Sounds like a Vuma Villages issue, not much Afrihost can do but report the issue, all up to Vuma to sort out their ****
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Vuma Villages has been needing to fix their problems since last year June. It’s a total disgrace if you ask me. Was with Afrihost from March when they installed the lines here and it was fine up until the end of May. Then non stop packet loss. Afrinatic tried his very best to help me get it all sorted out but we had no luck there for like 2 months or so with Vuma. Swapped to CISP and the packet loss was gone because they used PPPoE. Now I’m stuck with constant drops in connection.

It just seems to me that Vumatel have no cares at all about the Vuma Village/Aerial customers. It’s an absolute joke.
 
Joseph_ said:
Vuma Villages has been needing to fix their problems since last year June. It’s a total disgrace if you ask me. Was with Afrihost from March when they installed the lines here and it was fine up until the end of May. Then non stop packet loss. Afrinatic tried his very best to help me get it all sorted out but we had no luck there for like 2 months or so with Vuma. Swapped to CISP and the packet loss was gone because they used PPPoE. Now I’m stuck with constant drops in connection.

It just seems to me that Vumatel have no cares at all about the Vuma Village/Aerial customers. It’s an absolute joke.
Click to expand...
Can we get a map of Vuma Village/Aerial so we can move to an area without Vuma Village/Aerial?

I have nearly changed to WebAfrica several times as they are a lot cheaper. I was with Cool ideas years ago and they ran out of bandwidth and they couldn't afford to buy more data the constant dropping of the Cool ideas connection drove me around the bend so I moved to Home Connect which was stable most of the time I just moved to Afrihost because Home Connect was blocking my Windows Clock form updating the time. So stupid because Home Connect was ok. I think MTN airmobile.co.za is the cause of the slow speed as MTN owns Afrihost. Thinking of moving soon as I have had enough of this dropping to a slow speed every night.

Should I choose WebAfrica or go back to Home Connect?
 
ThinkCars said:
Can we get a map of Vuma Village/Aerial so we can move to an area without Vuma Village/Aerial?

I have nearly changed to WebAfrica several times as they are a lot cheaper. I was with Cool ideas years ago and they ran out of bandwidth and they couldn't afford to buy more data the constant dropping of the Cool ideas connection drove me around the bend so I moved to Home Connect which was stable most of the time I just moved to Afrihost because Home Connect was blocking my Windows Clock form updating the time. So stupid because Home Connect was ok. I think MTN airmobile.co.za is the cause of the slow speed as MTN owns Afrihost. Thinking of moving soon as I have had enough of this dropping to a slow speed every night.

Should I choose WebAfrica or go back to Home Connect?
Click to expand...
Please do some research, WebAfrica has the worst possible reputation on this forum of any ISP, if you have an issue or want to cancel, it will take months to resolve
Afrihost is a good ISP, as long as the FNO is good as well, I have had zero issues with Afrihost and have been on 2 separate FNO's now
Moving ISP's is going to give you headache's and you going to most likely have the same result in the end
Best thing you can do is try get a FNO to install in your area
 
It is not Vuma Village/Aerial problem it is Afrihost causing the slow speeds every night.

As soon as I contact support the speed goes up so it Afrihost MTN airmobile.co.za problem!!

1679780844031.png

1679780713572.png
 
MakoPC said:
Please do some research, WebAfrica has the worst possible reputation on this forum of any ISP, if you have an issue or want to cancel, it will take months to resolve
Afrihost is a good ISP, as long as the FNO is good as well, I have had zero issues with Afrihost and have been on 2 separate FNO's now
Moving ISP's is going to give you headache's and you going to most likely have the same result in the end
Best thing you can do is try get a FNO to install in your area
Click to expand...
I did look into WebAfrica and only found positive reviews. Have you used WebAfrica?

Home Connect is also cheaper than Afrihost so I am wondering if I should move back to them. I only moved from Home Connect to Afrihost because they blocked Time Server: time.windows.com so my Windows 11 clock would not keep the correct time. Stupid really when I think about it as I have 215 ClientZone Ticket emails from Afrihost and 2 Ticket emails for slow connection with Home Connect one in July 2020 and the other in March 2021.

The problem is Afrihost MTN airmobile.co.za NOT Vuma Villages which they keep blaming.
 
ThinkCars said:
I did look into WebAfrica and only found positive reviews. Have you used WebAfrica?

Home Connect is also cheaper than Afrihost so I am wondering if I should move back to them. I only moved from Home Connect to Afrihost because they blocked Time Server: time.windows.com so my Windows 11 clock would not keep the correct time. Stupid really when I think about it as I have 215 ClientZone Ticket emails from Afrihost and 2 Ticket emails for slow connection with Home Connect one in July 2020 and the other in March 2021.

The problem is Afrihost MTN airmobile.co.za NOT Vuma Villages which they keep blaming.
Click to expand...

Help with ISP Guidance

I'm hoping someone here is able to assist me in this total cluster of an issue I find myself in this morning. I was previously with VOX as my ISP on Vumatel, due to some issues with billing and non delivery, I decided to submit my cancelation at the end of January, with effect from the end of...
mybroadband.co.za mybroadband.co.za

Web africa you've let me down with shocking service

FUMING!!!!!! I signed up with web africa. I informed them that my service provider was terminating at the end of Feb and that I needed my new service from the 1st of March. AT NO POINT was I told that it would take 5 to 10 days to get me online. I stream my TV and do all my work online. I just...
mybroadband.co.za mybroadband.co.za
2 articles I found in 10 seconds on the forum alone, of multiple people saying how bad WebAfrica is

WebAfrica committing fraud

sweet zombie jesus, I have no words, so for my capped account which I rarely hit the cap of I get two notifications toward the end of September that I hit my cap looking at their usage report it shows 50-60gb used every hour, even during loadshedding, literally impossible so I check which lines...
mybroadband.co.za mybroadband.co.za
Here is a 3rd
 
Getting more than 25% packet loss this morning. Unable to stream anything.
Having issues with connectivity since Thursday morning.

Do I have to change ISP's again?
 
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