Afrihost - Pure Fibre Feedback Thread Part 2

[jimini]

Hi.
I am trying to get Vuma to come onsite and test. They keep telling me that the losses are within range on their end. It has been mentioned to them that there is more than one client that is experiencing packet loss in the area.

Hi @AfriNatic, they rocked up at my place with no appointment and I was not home to let them test. Please ask them to come again, and it would be nice if they called ahead so I can make sure I am there.

 

[Sousie]

Hi @AfriNatic ,
Are there any outages you are aware of in the Stellenbosch area for Frogfoot? Getting very high packet loss.

 

[AfriNatic]

Hi @AfriNatic ,
Are there any outages you are aware of in the Stellenbosch area for Frogfoot? Getting very high packet loss.

Not reported yet but a big portion of traffic went away for CPT. Asked Frogfoot Noc what's up.

 

[Sousie]

Not reported yet but a big portion of traffic went away for CPT. Asked Frogfoot Noc what's up.

Seems to be back up now.

 

[MDE]

@Afrigirl @AfriGuy @AfriNatic Pleas can I ask for a static IP for order AH2A4224DBC230 once completed.

 

[AfriNatic]

@Afrigirl @AfriGuy @AfriNatic Pleas can I ask for a static IP for order AH2A4224DBC230 once completed.

Hi

We don't do static IP's on Octotel but since it's DHCP it's wan mac address bound so unlikely to change unless we make some ip subnet changes or you change the router.

We have build in ddns which you can also use.

 

[MDE]

Hi

We don't do static IP's on Octotel but since it's DHCP it's wan mac address bound so unlikely to change unless we make some ip subnet changes or you change the router.

We have build in ddns which you can also use.

Basically wanting to avoid the CGNat to access my services at home.

 

[AfriNatic]

@Afrigirl @AfriGuy @AfriNatic Pleas can I ask for a static IP for order AH2A4224DBC230 once completed.

I have done the migration order for you. AFR35051 It will be up to you to decide when you want to migrate over now or when your current ISP service ends. Octotel will call or email to confirm the migration.

 

[AfriNatic]

Basically wanting to avoid the CGNat to access my services at home.

No problem. Public IP we can do. We also do Ipv6.

 

[AxField]

I'm getting pretty heavy intermittent packet loss in Benoni. @AfriNatic @Afrigirl
Rebooted ONT, this is data from the router.

 

[Afrigirl]

I'm getting pretty heavy intermittent packet loss in Benoni. @AfriNatic @Afrigirl
View attachment 1509911Rebooted ONT, this is data from the router.

Who is the FNO?

 

[AxField]

Who is the FNO?

Openserve

 

[Afrigirl]

Openserve

Please send me a PM with hour account number

 

[AxField]

Please send me a PM with hour account number

PM sent

 

[MDE]

@AfriNatic - just want to compliment on the good service so far. Octotel has made contact and switch over is next week.

 

[jimini]

Hi.
I am trying to get Vuma to come onsite and test. They keep telling me that the losses are within range on their end. It has been mentioned to them that there is more than one client that is experiencing packet loss in the area.

@AfriNatic @Afrigirl

The technicians came onsite today (again with no appointment) but I managed to get away from work so they could test. They only checked that the physical line is fine, and said they will have to escalate on the packet loss and instability issue and will need to send another team to test. The ticket is not closed. Please follow up on this when you are able to.

 

[AfriNatic]

What is going on when I lose all download speed, but still keep all my upload speed?

FNO is Frogfoot.

Morning,

There was an outage last night.


Outage Resolved

Outage Title: Outage | DBN | Durban Subset | Degraded
Outage Ref(solid): FRG3762632
Impact Start Time: 2023-04-17 18:00:00
Impact Stop Time: 2023-04-18 04:55:00
Impact: Degraded

Outage Update:
2023-04-17
-- Logged to layer 1 vendor
-- Pending ETA from Vendor techs
-- Vendor techs are on site busy investigating
2023-04-18
-- Vendor Team have dispatched a second team to assist with fibre restoration
-- Vendor Technicians measured link and identified a macro bend at 8.5km from Morningside POP
-- Vendor Technicians have located bend and are assessing scope of work for fibre restoration
-- Vendor Technicians restored link and services restored. Outage resolved

 

[Savy561]

@AfriNatic quick question. Does afrihost charge the full setup fees when moving houses? I'm planning to switch from my current ISP to afrihost but I will be moving next year March and just want to find out if it's better to switch now or when I move. I'm currently on openserve but I'm not sure if the new address will be openserve or another FNO.

 

[AfriNatic]

@AfriNatic quick question. Does afrihost charge the full setup fees when moving houses? I'm planning to switch from my current ISP to afrihost but I will be moving next year March and just want to find out if it's better to switch now or when I move. I'm currently on openserve but I'm not sure if the new address will be openserve or another FNO.

We only charge install fees on certain FNO's

We have a fixed R999 cancellation fee if you cancel within 6 months. This is waived if you relocate and sign up for fibre again. If you are covered by an FNO that we cover the install and activation fees for there are no up front costs unless you opt for router delivery which is a fixed R249 delivery fee.

 

[Savy561]

We only charge install fees on certain FNO's

We have a fixed R999 cancellation fee if you cancel within 6 months. This is waived if you relocate and sign up for fibre again. If you are covered by an FNO that we cover the install and activation fees for there are no up front costs unless you opt for router delivery which is a fixed R249 delivery fee.

Perfect, thank you. About 99% sure the new address will be covered by either openserve or vumatel as those are the FNO's in the area I'm looking at which afrihost does offer free installation on .