Afrihost - Pure Fibre Feedback Thread Part 2

grantduke said:
That's a bit difficult as I only have a Macbook Pro with a Mikrotik router :confused:

No ethernet port, and will need to first buy an adapter
Click to expand...
@Afrigirl Google Meets is really really bad via Afrihost/Frogfoot. But via Afrihost/MTN (5G) things are perfect.

Are there fundamental routing changes between the two connections?
 
grantduke said:
@Afrigirl Is there any issue at the moment with Frogfoot in Tableview?

I'm experiencing some intermittent disconnects

View attachment 1558229

L2TP connection between CPT <> GRJ died at the around the same time as the latest netwatch log entries:
View attachment 1558233
CPT: Afrihost
GRJ: Cool Ideas
Click to expand...

Cool Ideas are also an EchoSP customer now which means traffic between Afrihost and Cool Ideas is transferred within EchoSP or if Cool Ideas do not want that option via one of their transit providers.

Can you do a traceroute to see what the route looks like?


grantduke said:
@Afrigirl Google Meets is really really bad via Afrihost/Frogfoot. But via Afrihost/MTN (5G) things are perfect.

Are there fundamental routing changes between the two connections?
Click to expand...

There are essentially no differences except for how the traffic gets to our network in Teraco.
 
AfriNatic said:
Cool Ideas are also an EchoSP customer now which means traffic between Afrihost and Cool Ideas is transferred within EchoSP or if Cool Ideas do not want that option via one of their transit providers.

Can you do a traceroute to see what the route looks like?




There are essentially no differences except for how the traffic gets to our network in Teraco.
Click to expand...
I'm not entirely sure what IP I should trace to, seeing it's a Google Meets call. However, I ran a continuous ping to 8.8.8.8 and saw no loss apart from the ping log I posted earlier, which happened earlier in the day.

Just so bizarre, as traceroute from Mikrotik is squeaky clean
 
Any chance of feedback from Vuma on time to fix?
e2526f5576ea27b71e805b04611ef4bf.jpg
 
Hi @Afrigirl , do you have an update on the vuma villages outing that's affecting midrand?
It's been hours and no fix
 
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grantduke said:
I'm not entirely sure what IP I should trace to, seeing it's a Google Meets call. However, I ran a continuous ping to 8.8.8.8 and saw no loss apart from the ping log I posted earlier, which happened earlier in the day.

Just so bizarre, as traceroute from Mikrotik is squeaky clean
Click to expand...

Could just be a Google issue. We have a PNI with Google in JHB and when I look at the PNI and our regional google caches they look to be performing really well. Losses are pretty low.
 
jsgaming11 said:
Hi @Afrigirl , do you have an update on the vuma villages outing that's affecting midrand?
It's been hours and no fix
Click to expand...

Multiple fibre breaks between PTA and JHB on Old JHB road due to construction. Traffic is being rerouted to alternative paths which may increase latency until the main NLD is repaired.

Tue 18th July 2023 - 07:35:34
CFA11-0000608 - 10238656 Unable to reroute traffic team to investigate los of comms DFA11-0020419 - 10238659 waiting on eta DFA11-0018903 - 10238661 waiting on eta CFA12-11-0134 - 10238653 restored CFA12-11-0154 - 10238654 restored CFA12-11-0053 - restored CFA12-11-0147 - restored CFA11-0000612 - 10238658 restored
Tue 18th July 2023 - 05:36:46
CFA12-11-0134 - 10238653 CFA12-11-0154 - 10238654 CFA12-11-0053 CFA11-0000608 - 10238656 CFA11-0000612 - 10238658 DFA11-0020419 - 10238659 DFA11-0018903 - 10238661 CFA12-11-0147
Tue 18th July 2023 - 04:41:06
awaiting an ETA from DFA
Tue 18th July 2023 - 04:21:58
The service is affected by dual break Teraco > jhb cbd & Teraco > Route 21

Screenshot 2023-07-18 102615.png
 
@AfriNatic I placed an order for fibre on the weekend for migration of a MFN line. Currently with Rocketnet, ending at the end of the month. Is there anything else I need to do? My order reference number is FTTX318992.

Thanks :)
 
JohnJuniorV3 said:
@AfriNatic I placed an order for fibre on the weekend for migration of a MFN line. Currently with Rocketnet, ending at the end of the month. Is there anything else I need to do? My order reference number is FTTX318992.

Thanks :)
Click to expand...

When your current ISP service stops. Let us know and send us the fsan number starting with CXNK so we can ask MetroFibre activations team to complete the migration.
 
KoolDaffy said:
@Afrigirl @AfriNatic
Is there anything that we can do about this issue? Internet randomly drops and then comes back after couple minutes but it's incredibly frustrating.
Paying so much and it's not unreasonable to expect at least stable internet.
Click to expand...

We are working with the Vuma team on a solution. Found a possible loop in the Wadeville OLT that might be causing the intermittent drops on Vuma Villages Gauteng.
 
AfriNatic said:
We are working with the Vuma team on a solution. Found a possible loop in the Wadeville OLT that might be causing the intermittent drops on Vuma Villages Gauteng.
Click to expand...
Thank you. I hope this can be resolved soon. These drops are incredibly disruptive.
 
AfriNatic said:
Could just be a Google issue. We have a PNI with Google in JHB and when I look at the PNI and our regional google caches they look to be performing really well. Losses are pretty low.
Click to expand...
Then I'm pretty sure it's my Frogfoot line:
1689685198724.png

I can't believe that both pings to Cloudflare and Google with both endpoints being in two separate locations can fail at the same time.

Should I go ahead and log a support ticket via Clientzone?
 
grantduke said:
Then I'm pretty sure it's my Frogfoot line:
View attachment 1558801

I can't believe that both pings to Cloudflare and Google with both endpoints being in two separate locations can fail at the same time.

Should I go ahead and log a support ticket via Clientzone?
Click to expand...

Can't seem to find your pm can you send me a pm again so I can have a look for you?
 
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