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Afrihost - Pure Fibre Feedback Thread Part 2
- Thread starter The_Librarian
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- afrihost feedback pure fibre
Slow speed connection again on Vumtel Villages. I hope this will not be the constant problem we had before last year. I phoned Afrihost support and he said there is nothing they can do as they are unable to report the fault to Vumtel which is crazy. I can call them why are you unable to call Vumtel to report the fault? I remember Afrinatic getting involved to solve this constant problem a year ago and it was fixed for a while.
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Hi @ThinkCars Vuma is prioritising restoring our portal access. I apologise for the inconvenience experienced, I will log a fault as soon as we are back up.Slow speed connection again on Vumtel Villages. I hope this will not be the constant problem we had before last year. I phoned Afrihost support and he said there is nothing they can do as they are unable to report the fault to Vumtel which is crazy. I can call them why are you unable to call Vumtel to report the fault? I remember Afrinatic getting involved to solve this constant problem a year ago and it was fixed for a while.
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Thanks, we are looking into the issue and will provide updates as soon as possible.
Thank you. It is fixed now.
Cav5034
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We have broken the two week mark and we still have no idea what is going on. I am trying to give you guys ample opportunity here to figure out and fix the issue.
At what point do we escalate?
Please see ticket UDS-612-24289 for todays tests (ONT off for 30 minutes and connected directly to PC via LAN). Below for the current results.
wingnut771
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Downgrade to 25mb, maybe that will get their attention.
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MakoPC
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On a 1Gbps down and 500 upload
Whatever route they are using is not any better for EU Val 320 ping to london
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@MakoPC it has been logged with MFN. Your ticket number is 352530.
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I have logged a fault with MFN so it can be treated case by case.
Your ticket number is 352531.
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Cav5034
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Thanks. I see my support ticket has been removed from my portal?
Can you give us details on what the issue is and when it will be fixed? Because it seems like you are saying the same thing worded differently.
Telling me there is a problem (as you did a couple weeks ago) is not a new development.
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Hi.
Your ticket is open and has been moved to the Network Operations queue.
Unfortunately, I cannot confirm what the issue is now. A notice has been put up on our Network Status page while Metrofibre further investigates the cause of the degraded services.
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Cav5034
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Thanks Afrigirl.
MDE
Expert Member
Wasn't part of the original posts but I'm experiencing intermittent buffering on YT atm
