Afrihost - Pure Fibre Feedback Thread Part 2

[Frogfoot Fibre]

Anyone else offline currently in Stellenbosch, Frogfoot?

Good morning, we do apologize for the inconvenience caused. Please do provide us with your details via DM.

 

[Afrigirl]

Good morning, we do apologize for the inconvenience caused. Please do provide us with your details via DM.

I have already logged a ticket. Please check it and advise, Ticket ID: #1324600

 

[Frogfoot Fibre]

I have logged a fault with Frogfoot.
Ticket ID: #1324600

Good morning, thank you. We will look into it and provide feedback.

 

[Sousie]

I have logged a fault with Frogfoot.
Ticket ID: #1324600

Thanks, hopefully it does not take long to fix as I work from home and my backup internet is super slow.

 

[Afrigirl]

Thanks, hopefully it does not take long to fix as I work from home and my backup internet is super slow.

It looks like it is linked to the following outage.

11:26 AM
New Outage

*Outage Title: Outage | CPT | Welgevonden | OLT 2 | LC 2 | PON 2 | Down
*Outage Ref(solid): FRG4295868
*Impact Start Time: 2024-01-09 09:46:00
*Impact:Hard Down

*Outage Update:
2024-01-09
-- Logged to Frogfoot Maintenance

 

[Afrigirl]

It looks like it is linked to the following outage.

11:26 AM
New Outage

*Outage Title: Outage | CPT | Welgevonden | OLT 2 | LC 2 | PON 2 | Down
*Outage Ref(solid): FRG4295868
*Impact Start Time: 2024-01-09 09:46:00
*Impact:Hard Down

*Outage Update:
2024-01-09
-- Logged to Frogfoot Maintenance

Techs are onsite investigating

 

[Sousie]

It looks like it is linked to the following outage.

11:26 AM
New Outage

*Outage Title: Outage | CPT | Welgevonden | OLT 2 | LC 2 | PON 2 | Down
*Outage Ref(solid): FRG4295868
*Impact Start Time: 2024-01-09 09:46:00
*Impact:Hard Down

*Outage Update:
2024-01-09
-- Logged to Frogfoot Maintenance

Thanks, they called me and are also sending out a technician to check things out from my side.

 

[Afrigirl]

Thanks, they called me and are also sending out a technician to check things out from my side.

*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | OLT 2 | LC 2 | Partial
*Outage Ref(solid):* FRG4295868
*Impact Start Time:* 2024-01-09 09:46:00
*Impact:* Hard Down

*Outage Update:*
*2024-01-09*
-- Logged to Frogfoot Maintenance
-- Additional impact detected and getting loaded to the outage
-- FF techs are onsite investigating
-- Contractor ETA 15:00, updates to follow

 

[blunt]

@Afrigirl with Frogfoot's new speeds will AH be adjusting prices? When will they kick in I recall the MyBB article stating "starting" in January.

 

[Afrigirl]

@Afrigirl with Frogfoot's new speeds will AH be adjusting prices? When will they kick in I recall the MyBB article stating "starting" in January.

Hello.

Official communication will be sent to clients regarding the changes and the effective date.

 

[Sousie]

*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | OLT 2 | LC 2 | Partial
*Outage Ref(solid):* FRG4295868
*Impact Start Time:* 2024-01-09 09:46:00
*Impact:* Hard Down

*Outage Update:*
*2024-01-09*
-- Logged to Frogfoot Maintenance
-- Additional impact detected and getting loaded to the outage
-- FF techs are onsite investigating
-- Contractor ETA 15:00, updates to follow

Any update on this?

 

[Afrigirl]

Any update on this?

*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | OLT 2 | LC 2 | Partial
*Outage Ref(solid):* FRG4295868
*Impact Start Time:* 2024-01-09 09:46:00
*Impact:* Hard Down

*Outage Update:*
*2024-01-09*
-- Logged to Frogfoot Maintenance
-- Additional impact detected and getting loaded to the outage
-- FF techs are onsite investigating
-- Contractor ETA 15:00, updates to follow

-- Contractor is currently on site.
-- Team is still busy onsite working towards a resolution

 

[Afrigirl]

*Outage Update*

*Outage Title:* Outage | CPT | Welgevonden | OLT 2 | LC 2 | Partial
*Outage Ref(solid):* FRG4295868
*Impact Start Time:* 2024-01-09 09:46:00
*Impact:* Hard Down

*Outage Update:*
*2024-01-09*
-- Logged to Frogfoot Maintenance
-- Additional impact detected and getting loaded to the outage
-- FF techs are onsite investigating
-- Contractor ETA 15:00, updates to follow

-- Contractor is currently on site.
-- Team is still busy onsite working towards a resolution

*Outage Update:*
--Additional impact detected.
-- Additional impact captured. Techs are busy prepping the first joint to splice

 

[Sousie]

*Outage Update:*
--Additional impact detected.
-- Additional impact captured. Techs are busy prepping the first joint to splice

Back up and running. Thank you very much for the help.

 

[MainMeat]

Slow international uploads experienced and reported by users in Pretoria EAST on various ISPs (all Openserve provided lines). Is this a known issue?

 

[Afrigirl]

Slow international uploads experienced and reported by users in Pretoria EAST on various ISPs (all Openserve provided lines). Is this a known issue?

There has not been anything confirmed with Openserve, and I have not received those kind of complaints.

 

[MainMeat]

ok thanks, seems ok again

 

[Soul Assassin]

I saw my internet had a fit last night and now my EU pings are amazing, we back on Equiano?

This is always 188ms, the lowest I've seen it was during the cable breaks at 177ms and it's 172ms now:

 

[Joseph_]

Is YouTube lagging for anyone else? Pages take forever to load and it randomly freezes etc.

 

[Soul Assassin]

Is YouTube lagging for anyone else? Pages take forever to load and it randomly freezes etc.

No issues my side.