Afrihost - Pure Fibre Feedback Thread Part 2

[uBaba]

Hi. It is R577.

Thank you

 

[zulucat]

View attachment 1654052

So the fibre speed upgrade in December "at no additional cost to you!" is actually a delayed cost to me 3 months later. That's just deceitful advertising.

Saw this coming and I downgraded to the lowest speeds earlier this month 50/25 Mbps.

 

[Afrigirl]

Saw this coming and I downgraded to the lowest speeds earlier this month 50/25 Mbps.

Changes to the Openserve 50/25 Mbps are solely an Afrihost change; the FNO has not announced any package changes.

 

[blunt]

Hi.

I should be able to share the list as soon as emails are sent out to clients.

cutting it close if it's meant to be from Feb innit?

 

[aggressiveGrey]

Meh, Frogfoot Price increase , dont really like it. if anything should come with a speed upgrade, not just a price increase.

but what can one do, FNO will be FNO
Over the years, Ive gone down from 200/200 to 100/100 to 40/40 cuz of price changes and now again - just somewhat annoying and shows how the customer journey is to pull back.
I remember when i paid R1017 for 200/200 (double speed promo) - now just under 700 for 1/4 of the speed 4 years later.

 

[Soul Assassin]

Hi.
How is the latency now?

Still not great and it's weekly now:

 

[MDE]

Is this an issue with the FNO?

Seems okay in CPT

 

[Afrigirl]

cutting it close if it's meant to be from Feb innit?

Speed increases for existing clients will happen during February and price increases will happen on 01 March 2024.
We still have to match clientzone profiles to the newly allocated speeds.
For new sign-ups, the new speeds will be available from the 1st of Feb and for existing clients, all changes should be effective by the 1st of March.

 

[blunt]

Speed increases for existing clients will happen during February and price increases will happen on 01 March 2024.
We still have to match clientzone profiles to the newly allocated speeds.
For new sign-ups, the new speeds will be available from the 1st of Feb and for existing clients, all changes should be effective by the 1st of March.

thanks - got my email today, FF 40/10 upgrade to 60/30 from R557 to R597 for anyone who is interested.

 

[Sousie]

Speed increases for existing clients will happen during February and price increases will happen on 01 March 2024.
We still have to match clientzone profiles to the newly allocated speeds.
For new sign-ups, the new speeds will be available from the 1st of Feb and for existing clients, all changes should be effective by the 1st of March.

Funny enough, I am already on the new speeds, or speed test is just lying to me...

 

[Gudnews]

Speed increases for existing clients will happen during February and price increases will happen on 01 March 2024.
We still have to match clientzone profiles to the newly allocated speeds.
For new sign-ups, the new speeds will be available from the 1st of Feb and for existing clients, all changes should be effective by the 1st of March.

So we still have time to change packages before the new prices kick in?

 

[grant_cpt]

@Afrigirl I need to log a issue with congestion happening (again) with Frogfoot in Tableview area. The last time it took a couple of times of convincing with first line support to actually log it with Frogfoot.

@CoolEscalator Has been monitoring my line (Pingplotter) as another user with them (also in my area) reported the elevate latency and packetloss.



As you can see, the avg ping to the NNI gateway is 124ms

EDIT: Update as of 18:50 (40/40 Line)

 

[Soul Assassin]

Still not great and it's weekly now:

View attachment 1654644

Here we go again:

 

[grant_cpt]

Here we go again:

View attachment 1654914

FNO?

 

[Soul Assassin]

FNO?

Openserve.

No idea what the issue is, it will be fine for over a week and then happen 3 days in a row.

 

[iamkiko]

@Afrigirl I need to log a issue with congestion happening (again) with Frogfoot in Tableview area. The last time it took a couple of times of convincing with first line support to actually log it with Frogfoot.

@CoolEscalator Has been monitoring my line (Pingplotter) as another user with them (also in my area) reported the elevate latency and packetloss.

View attachment 1654906

As you can see, the avg ping to the NNI gateway is 124ms

EDIT: Update as of 18:50 (40/40 Line)

+1

FNO: Frogfoot
Location: Burgundy Estate/Bothasig, Cape Town
Line: 250/250
Time: Initially noticed degradation around 18:40 or so, been consistently bad to worse since then.

Pingplotter traceroute to Cloudflare (1.1.1.1) really poor with an average 17.2% packet loss and ping around 170ms; Google a bit worse, images below.


Pingplotter - Google (8.8.8.8)


Pingplotter - Cloudflare (1.1.1.1)


Speedtest, Cape Town server:

Speedtest, London server:

Cloudflare Speed Test:





Internet is unfortunately unusable.

@soulassassin - it seems like Openserve is having some issues according to https://downdetector.co.za/status/openserve/

Same for Frogfoot - https://downdetector.co.za/status/frogfootfibre/

There seems to be an outage in Goodwood (FRG4361777) source - https://www.frogfoot.co.za/network-status/ however that's over 6 hours ago.

 

[iamkiko]

Update: speed seems to have improved, around 60-90Mbps but latency still poor

 

[AfriNatic]

@Afrigirl I need to log a issue with congestion happening (again) with Frogfoot in Tableview area. The last time it took a couple of times of convincing with first line support to actually log it with Frogfoot.

@CoolEscalator Has been monitoring my line (Pingplotter) as another user with them (also in my area) reported the elevate latency and packetloss.

View attachment 1654906

As you can see, the avg ping to the NNI gateway is 124ms

EDIT: Update as of 18:50 (40/40 Line)

+1

FNO: Frogfoot
Location: Burgundy Estate/Bothasig, Cape Town
Line: 250/250
Time: Initially noticed degradation around 18:40 or so, been consistently bad to worse since then.

Pingplotter traceroute to Cloudflare (1.1.1.1) really poor with an average 17.2% packet loss and ping around 170ms; Google a bit worse, images below.


Pingplotter - Google (8.8.8.8)
View attachment 1654970

Pingplotter - Cloudflare (1.1.1.1)
View attachment 1654968

Speedtest, Cape Town server:

Speedtest, London server:

Cloudflare Speed Test:

View attachment 1654966



Internet is unfortunately unusable.

@soulassassin - it seems like Openserve is having some issues according to https://downdetector.co.za/status/openserve/

Same for Frogfoot - https://downdetector.co.za/status/frogfootfibre/

There seems to be an outage in Goodwood (FRG4361777) source - https://www.frogfoot.co.za/network-status/ however that's over 6 hours ago.

FrogFoot tier 3 is investigating.

I can see a significant bump in traffic on the NNI in CPT now.

 

[AfriNatic]

Still not great and it's weekly now:

View attachment 1654644

We need to log it again and esc to tier 2 to get some traction here. Please pm Afrigirl and myself so we can get things going.

 

[AfriNatic]

Any updates on this?

Nothing yet.

It's not easy to track down and replicate the issue because I'm getting varying results from JHB and DUR.