Afrihost - Pure Fibre Feedback Thread Part 2

[William1102]

@AfriNatic
@Afrigirl

Want to put an order for pure 5G but client zone seems down keep getting server error occurred

 

[Afrigirl]

@AfriNatic
@Afrigirl

Want to put an order for pure 5G but client zone seems down keep getting server error occurred

Please try again now.

 

[William1102]

Please try again now.

Thanks it’s working

 

[William1102]

Please try again now.

The rica process is quite a pain , must do selfie with ID , upload id and proof of residence

Then still have to give it to the driver when taking delivery, seems a bit unnecessary

 

[William1102]

Is it possible to change the rica contact under clientzone

Would be easier if it’s under my name

@Afrigirl

 

[William1102]

Is it possible to change the rica contact under clientzone

Would be easier if it’s under my name

@Afrigirl

I already did put the order through

 

[Afrigirl]

I already did put the order through

Is it sorted now?

 

[William1102]

Is it sorted now?

No I want to change the rica contact used for my order to myself

 

[Afrigirl]

No I want to change the rica contact used for my order to myself

You can add a new RICA Contact from clientzone "My Account"

 

[William1102]

You can add a new RICA Contact from clientzone "My Account"

Ok but will it be used for my current order ?

I selected my mother as the main contact

 

[William1102]

Ok but will it be used for my current order ?

I selected my mother as the main contact

Would like to change the main contact to myself instead ?

Is this possible especially with the current order as I’m assuming it will be delayed due to the documents

 

[Afrigirl]

Ok but will it be used for my current order ?

I selected my mother as the main contact

Would like to change the main contact to myself instead ?

Is this possible especially with the current order as I’m assuming it will be delayed due to the documents

try following the link that was sent to your email to upload RICA documents and select add new contact then we will check if it links it to the order.

 

[William1102]

try following the link that was sent to your email to upload RICA documents and select add new contact then we will check if it links it to the order.

I already uploaded the documents and added a new contact but will it be used to process my order ?

 

[Afrigirl]

I already uploaded the documents and added a new contact but will it be used to process my order ?

if you have uploaded the documents to the selected Rica Contact for your order, unfortunately it won't link it to new RICA Contact.

The documents uploaded are their yours or mom?

 

[William1102]

if you have uploaded the documents to the selected Rica Contact for your order, unfortunately it won't link it to new RICA Contact.

The documents uploaded are their yours or mom?

Mine

 

[Afrigirl]

Mine

Check your PM

 

[William1102]

if you have uploaded the documents to the selected Rica Contact for your order, unfortunately it won't link it to new RICA Contact.

The documents uploaded are their yours or mom?

So it has both mine and my mums but did the order on my mums but uploaded my documents under my name

So this is what I wanted to change , change the order to reflect on myself

Or will I have to get her docs to sort out ?

 

[Afrigirl]

So it has both mine and my mums but did the order on my mums but uploaded my documents under my name

So this is what I wanted to change , change the order to reflect on myself

Or will I have to get her docs to sort out ?

Please note that you won't be able to change the order, Rica documents will be rejected. They need to match the contact selected.

 

[William1102]

Please note that you won't be able to change the order, Rica documents will be rejected. They need to match the contact selected.

Ok will have to do that

 

[iOta]

Ive had enough.. something needs to be done . I'm tired of logging support call after support call, only to do speed tests then receive no further feedback. Direct speedtest from router, like clockwork during peak times this happens. Frogfoot