Afrihost - Pure Fibre Feedback Thread Part 2

@Afrigirl, connection is still dropping, Vuma called said they will close and reopen the ticket after speaking with the area manager but Vuma is really dragging their feet at solving this, they have been here 3 times, cleaned fibre replaced ONT and no fix has been found for 2 weeks now.
 
William1102 said:
@Afrigirl, connection is still dropping, Vuma called said they will close and reopen the ticket after speaking with the area manager but Vuma is really dragging their feet at solving this, they have been here 3 times, cleaned fibre replaced ONT and no fix has been found for 2 weeks now.
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Hi.

I will check the ticket and how it can be escalated.
 
Is anyone else getting weird drops on IPv6?

Like this is happening every few seconds.

Edit: Added a trace route, it seems to be stopping at my router or am I understanding this wrong?

1761735019743.png
 
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Afrigirl said:
Hi.

And how does the trace route look like?
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Sorry I added the traceroute afterwords, thought it would be better.

The bottom result is when it goes down. Just trying to figure out if it is Afrihost side or mine, since I haven't changed anything.

1761735256666.png
 
If I submit the downgrade on 1 December will my line be downgraded immediately or only on 1 Jan?

I'm trying to figure out what is the latest date I can downgrade while still keeping the higher promo speed/proce and before being charged the higher price

cf6af5bc0639be05ff91cf712832d8fd.jpg
 
chickenbeef said:
If I submit the downgrade on 1 December will my line be downgraded immediately or only on 1 Jan?

I'm trying to figure out what is the latest date I can downgrade while still keeping the higher promo speed/proce and before being charged the higher price

cf6af5bc0639be05ff91cf712832d8fd.jpg
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Downgrades happen the next month after the billing cycle. Upgrades happen immediately with prorata charges.

So, if you click downgrade now, it will sit pending until the end of the month.
 
chickenbeef said:
If I submit the downgrade on 1 December will my line be downgraded immediately or only on 1 Jan?

I'm trying to figure out what is the latest date I can downgrade while still keeping the higher promo speed/proce and before being charged the higher price

cf6af5bc0639be05ff91cf712832d8fd.jpg
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Hello.
You need to submit the downgrade by November, and it will be effective on the 1st of January 2026.
 
wingnut771 said:
Ah, too late for the billing cycle. What is the latest date to downgrade?
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The downgrade should ideally be initiated within November, allowing December to serve as the notice period with the FNO, so that it becomes effective on January 1, 2026.
 
Afrigirl said:
The downgrade should ideally be initiated within November, allowing December to serve as the notice period with the FNO, so that it becomes effective on January 1, 2026.
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When is the cut off billing date? The 24th? So if you downgrade on the 23rd then it will go through the next month.
 
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