Afrihost - Pure Fibre Feedback Thread

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cavedog said:
Migration did not go through. You line is suspended in the holding pool. Afrihost needs to place a manual migration order to fix this. Be specific and force them to place a migration order. If done correctly a migration can happen within a few minutes and you are back online.
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Lol. If done incorrectly, you can be without internet for weeks....
 
JustinB said:
Lol. If done incorrectly, you can be without internet for weeks....
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Yeah but usually happens if there is something wrong with the line. Mine took like 2 hours and it worked again on a Friday night so the migration is automatic. Just leave the ONT on and if Afrihost places the manual migration order and get an order number it should happen pretty quickly.
 
cavedog said:
Yeah but usually happens if there is something wrong with the line. Mine took like 2 hours and it worked again on a Friday night so the migration is automatic. Just leave the ONT on and if Afrihost places the manual migration order and get an order number it should happen pretty quickly.
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Yes. We've tried this 4 times. If critical care can't be bothered, I'll find an ISP who will.
 
cavedog said:
Migration did not go through. You line is suspended in the holding pool. Afrihost needs to place a manual migration order to fix this. Be specific and force them to place a migration order. If done correctly a migration can happen within a few minutes and you are back online.
Click to expand...

Thanks for the confirmation, was also thinking that the migration didn't go through.
Logged the issue with support and log was opened with Openserve so will see how long it takes.
Hopefully when @AfriMan gets online later he'll be able to expiate this and get met online ASAP.

JustinB said:
Lol. If done incorrectly, you can be without internet for weeks....
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Don't hope this happens, not going to be a happy camper if it does.
But then again Afrihost is 300m down the road from the office so never know what I might do on Monday with the "emotional stress" of not having internet over a weekend ;)
 
@Afrihost-Gian Despite all the comments about the service, I took a chance on Pure Fibre, in-spite of my current ISP offering me the same deal. I already regret making the move. My Fibre line has been suspended. The Afrihost support consultants says I should speak to Openserve, and Openserve refers me to my ISP. There is an entry on my invoice that says the line was moved to Afrihost. According to the support consultant, it is just a data contract.
 
JOEY_8 said:
Yep, same. I hope there is a firmware update or something to fix this
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Ja nee seemed like a good idea on paper, but terrible performance.
My Pixel 3a takes forever to connect to it, sometimes I need to manually connect to the 5Ghz and then only can I switch over to the 2.4Ghz. Streaming via Chromecast is a mess. Line was down to under 1 Mbps this am, had to reset router to fix.

Think the old TP-Link will be re-installed when I get some time.
 
AfriMan said:
Looks like we've managed to get the order through, hoping that tomorrow we'll be all good.

Sorry about the delays.
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Still on 100 - but do you know what - don't worry about it anymore. I'll just stick to my 100.
 
zahpat said:
its the Dlink dir-825 one supplied by Afrihost, i will check the firmware, but i am sure its on the latest one.
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WarrieP said:
Ja nee seemed like a good idea on paper, but terrible performance.
My Pixel 3a takes forever to connect to it, sometimes I need to manually connect to the 5Ghz and then only can I switch over to the 2.4Ghz. Streaming via Chromecast is a mess. Line was down to under 1 Mbps this am, had to reset router to fix.

Think the old TP-Link will be re-installed when I get some time.
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I'll just leave this here...
https://wiki.dd-wrt.com/wiki/index.php/D-Link_DIR-825

Note - installing a custom firmware may void warrantees, and make your ISP upset (i don't know)...
 
willsotaku said:
@AfriMan

I contacted support about my line it seems international is pathetic on a 200/200 Metrofibre package with you guys my support ticket is: Ticket: WJW-651-79558

No response or feedback on the ticket in 2 days already. Speedtest provided:
www.speedtest.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.
www.speedtest.net www.speedtest.net
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Hi there, our international should have been working well. Is it maybe related to the issues that CloudFlare was having?
 
Freakboy said:
@AfriMan My connection between the ONT and my router just died. I tried 3 different cables and even a backup router but the connection between then shows disconnected with everything I try.
Tried different ports also on the ONT but nothing. Not sure what happened but my router logs shows disconnect just before 16:00.
Not sure if the line transfer got muddled and now Telkom has disabled my ONT. Will PM you now.
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I don't think the ONT can be disabled remotely, but best to let me check from my side.

Please drop me a PM :(
 
@AfriMan...what's this?
Screenshot_20190913-115742_FNB.jpg

Edit... i see I'm on 200 now, but i should not get charged. Will it be refunded?
 
Loppas said:
I'm getting similar issues with the dlink one from afrihost, the DIR-825ACG1. The wifi is buggered on it, you have to restart it every couple hours.
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I see quite a few posts in this regard. Let me check with our hardware manager - he might be able to get some direction from the distributor/manufacturer :(
 
Freakboy said:
Thanks for the confirmation, was also thinking that the migration didn't go through.
Logged the issue with support and log was opened with Openserve so will see how long it takes.
Hopefully when @AfriMan gets online later he'll be able to expiate this and get met online ASAP.



Don't hope this happens, not going to be a happy camper if it does.
But then again Afrihost is 300m down the road from the office so never know what I might do on Monday with the "emotional stress" of not having internet over a weekend ;)
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You're always welcome to pop in :) The coffee is good.

Sadly, it won't help speed up migration - that is entirely in Openserve's hands. But we can definitely show you what's been done to put you at ease that everything that can be done is being done.
 
GimmeMore said:
@Afrihost-Gian Despite all the comments about the service, I took a chance on Pure Fibre, in-spite of my current ISP offering me the same deal. I already regret making the move. My Fibre line has been suspended. The Afrihost support consultants says I should speak to Openserve, and Openserve refers me to my ISP. There is an entry on my invoice that says the line was moved to Afrihost. According to the support consultant, it is just a data contract.
Click to expand...

Definitely sounds like we haven't done enough to give you Pure Internet Joy :(

Please drop me a PM, and let me find out what's going on. If the line is suspended, it could mean that it was in the holding pool for too long. However, I am sure we can find a way forward.

Truly sorry about this :(
 
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