Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
So with only ~14 hours to go for Afrihost to activate my 1gbps account... I realised that maybe my router was not powerful enough. Opened it up... and as true as God made little apples, there were only 2x 2gb sticks in there!

Luckily I had some spare DIMMs lying around, and managed to find a pair of 4gb sticks. Stuck them in, and they were detected no issue!

@AfriMan - tell your team to hold on tight... time to unleash the kraken!
 

Attachments

  • Only 4gb!.jpeg
    Only 4gb!.jpeg
    161.7 KB · Views: 41
  • Now 8gb!.jpeg
    Now 8gb!.jpeg
    149 KB · Views: 49
  • Router Info.jpeg
    Router Info.jpeg
    198.7 KB · Views: 51
Fjorko said:
Hi

Sorry be impatient, but an upgrade surely doesn't take this long ? With CISP i had an upgrade done and dusted within 24-48 hrs. Are you guys sure the request was submitted ?

I mean we are almost 1/2 way through my "second" free month ( which is actually my first ) , so it would be nice to feel what the 200 Mbps lane feels like before my free time is used up....

Thanks
Click to expand...

Wait a second... are you saying the 2 free months are from date of order, not date of service activation???
 
Anything going on with International ? My speeds dropped suddenly !

Edit : Weird - seems to be back.
 
Fjorko said:
Anything going on with International ? My speeds dropped suddenly !

Edit : Weird - seems to be back.
Click to expand...
Hey, mine also tanked. Seems improved but only getting half my line speed (50mbps of my 100mbps).
 
RazorCPT said:
Hey, mine also tanked. Seems improved but only getting half my line speed (50mbps of my 100mbps).
Click to expand...
Yeah i don't know, speeds are looking suspicious still, sometimes full, sometimes not... first time I'm seeing erratic behaviour, but it could just be me...

I see cloudflare shows redirected on all SA CDN's, so might be that.
 
With only 2 hours to go... After almost 2 weeks without internet.... I don't know what I'm going to do first.... Update BFV and all the other things that have been patched? Or just run speedtest after speedtest....
 
@AfriGuy @AfriFella

Guys,

Thus far I have had to deal with the following to get pure fibre.

1. Terrible sign up process which needs its own thread to even begin to describe.
2. Days of support calls at the beginning of this month when I was supposed to be switched over from Vox to Afrihost.
3. Once I was switch over, I spent days on support calls trying to figure out why my 20up/20down product was only 2up/20down.
4. Now my fibre is down again - yesterday no ticket was logged with Frogfoot per my request - Only after another call this morning was it logged.
5. I asked for a support call this evening at 1900 to give me an update on progress but I got an SMS stating it has been scheduled for 1700. I will not be home until 1900.

Please for the love of god give me someone who can escalate and manage this process for me. I am going to break if this is not sorted out before the weekend.

This has been the *SHIIITYist* experience and I am only 12 days into the first month with Afrihost.
 
Just some feedback, so after 10 days without internet I can confirm I am up and running with Afrihost. The whole process would have been much easier if Telkom did not cancel my fibre line, so below is a breakdown of events:

02/09/2019: Telkom services ended.
02/09/2019 to 04/09/2019: Waiting for line to be released by Telkom in order for Afrihost to migrate.
04/09/2019: Realised fibre line was cancelled and not in holding pool, thus can't be migrated. This was a frustrating period as Afrihost support and Telkom support was not helpful in identifying this issue. It took a lot of calls by myself to figure this out and kick of a "new line / reactivation" process by Afrihost to Openserve.
04/09/2019 - 10/09/2019: Waiting for Openserve to reactive my fibre line. Yet another frustrating period as feedback on progress was not forthcoming and had to be initiated by me all the time.
10/09/2019: Openserve activated my B number again at around 10:00 in the morning (support team was at my house to do this).
11/09/2019: At around 13:00 I was informed my migration was complete and active.

In total this took 10 days instead of 2 due to Telkom's error. Not sure how I could have avoided this as the instructions to them was pretty clear.

However, many thanks to @AfriMan and the Critical Care team for resolving the issue! From a customer care perspective my only advise would be is more proactive feedback from your side on any progress made as this was a very frustrating process.
 
Fjorko said:
I see Cool Ideas are being hit by a DDOS attack - what protecttion do you guys have against DDOS attacks @AfriMan ?
Click to expand...

It's pretty difficult thing to protect against. We do have some measures in place, but I can't go into them in a public forum. But yeah, we do our absolute best to plan for this kin of thing.
 
JustinB said:
So with only ~14 hours to go for Afrihost to activate my 1gbps account... I realised that maybe my router was not powerful enough. Opened it up... and as true as God made little apples, there were only 2x 2gb sticks in there!

Luckily I had some spare DIMMs lying around, and managed to find a pair of 4gb sticks. Stuck them in, and they were detected no issue!

@AfriMan - tell your team to hold on tight... time to unleash the kraken!
Click to expand...

I didn't even know you could do that with a router. :notworthy:
 
Fjorko said:
Anything going on with International ? My speeds dropped suddenly !

Edit : Weird - seems to be back.
Click to expand...

Definitely not a network issue. Cloudflare makes sense. We were seeing problems on our social media platform, but other services seemed normal.
 
JustinB said:
With only 2 hours to go... After almost 2 weeks without internet.... I don't know what I'm going to do first.... Update BFV and all the other things that have been patched? Or just run speedtest after speedtest....
Click to expand...

Updates should be a breeze on 1Gbps.

Watch a couple of 4K movies first, I would say :)
 
Scooby_Doo said:
@AfriGuy @AfriFella

Guys,

Thus far I have had to deal with the following to get pure fibre.

1. Terrible sign up process which needs its own thread to even begin to describe.
2. Days of support calls at the beginning of this month when I was supposed to be switched over from Vox to Afrihost.
3. Once I was switch over, I spent days on support calls trying to figure out why my 20up/20down product was only 2up/20down.
4. Now my fibre is down again - yesterday no ticket was logged with Frogfoot per my request - Only after another call this morning was it logged.
5. I asked for a support call this evening at 1900 to give me an update on progress but I got an SMS stating it has been scheduled for 1700. I will not be home until 1900.

Please for the love of god give me someone who can escalate and manage this process for me. I am going to break if this is not sorted out before the weekend.

This has been the *SHIIITYist* experience and I am only 12 days into the first month with Afrihost.
Click to expand...

We definitely logged a ticket for you with Frogfoot yesterday. You can keep working with me. I was actually sitting next to our Fibre Support team leader making sure that every step was followed. I'm here to make sure you get looked after :(
 
hermansteyn said:
Just some feedback, so after 10 days without internet I can confirm I am up and running with Afrihost. The whole process would have been much easier if Telkom did not cancel my fibre line, so below is a breakdown of events:

02/09/2019: Telkom services ended.
02/09/2019 to 04/09/2019: Waiting for line to be released by Telkom in order for Afrihost to migrate.
04/09/2019: Realised fibre line was cancelled and not in holding pool, thus can't be migrated. This was a frustrating period as Afrihost support and Telkom support was not helpful in identifying this issue. It took a lot of calls by myself to figure this out and kick of a "new line / reactivation" process by Afrihost to Openserve.
04/09/2019 - 10/09/2019: Waiting for Openserve to reactive my fibre line. Yet another frustrating period as feedback on progress was not forthcoming and had to be initiated by me all the time.
10/09/2019: Openserve activated my B number again at around 10:00 in the morning (support team was at my house to do this).
11/09/2019: At around 13:00 I was informed my migration was complete and active.

In total this took 10 days instead of 2 due to Telkom's error. Not sure how I could have avoided this as the instructions to them was pretty clear.

However, many thanks to @AfriMan and the Critical Care team for resolving the issue! From a customer care perspective my only advise would be is more proactive feedback from your side on any progress made as this was a very frustrating process.
Click to expand...

Glad I could help. Was really the Critical Care team who did al the work - they are truly amazing :)

Enjoy your new Pure Fibre :)
 
Not impressed by the support, but no complaints about the product.

712493
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X