S.Claus
Expert Member
Why not both ? I’m getting Afrihost installed at my second house and sticking to CISPAre you migrating from Cool Ideas?
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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I don't get it @AfriMan. I sent you a PM just after 1pm, I've received no acknowledgement. No feedback, except when I took a chance and asked for feedback via WhatsApp and got the typical "it will take 24 to 48 hours" nonsense.That's definitely not great. If your line is available, then we should be able to grab it quickly. Also, at end of the day, while we do have processes in place, everyone here at Afrihost is here to serve our clients. Nobody is above picking up the phone - if they are the right person to do so
Please drop me a PM with your details and let me get this sorted out for you ASAP.
So tomorrow I'll dedicate some time to send in applications to all the other ISPs. Whoever provisions my FSAN first, activates the service and gives me PPPOE details wins my business.
Okay nice. I'm keen to see your feedback. You are in the Ideal position to compare the two.
S.Claus
Expert Member
RIP Afrifella if something goes wrongOkay nice. I'm keen to see your feedback. You are in the Ideal position to compare the two.
RIP Afrifella if something goes wrong
Also note the installation time. Openserve is very fast compared to the rest.
How bad is Afrihost's service? 7pm and they don't have any support staff available. Most people are only getting home from work now, so they'll only now realise that their Internet is not working, but too bad, you'll only get help tomorrow when you are at work and they tell you to reset your router, while you are at work.
What issue are you having?
Is there an issue on openserve atm in cape town? speeds are looking a bit suspect on my side. This is on 200/100 e.g.
But yet when i do an iperf:
But yet when i do an iperf:
Code:
iperf3.exe --verbose --port 17001 -c queen.cisp.co.za --bandwidth 160M -l 1400 --omit 2 -R -u
[ 4] local 192.168.0.107 port 54492 connected to 62.233.65.195 port 17001
Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 2 seconds, 10 second test
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-1.00 sec 19.3 MBytes 161 Mbits/sec 0.061 ms 328/14761 (2.2%) (omitted)
[ 4] 1.00-2.00 sec 19.1 MBytes 160 Mbits/sec 0.043 ms 0/14286 (0%) (omitted)
[ 4] 0.00-1.00 sec 19.1 MBytes 160 Mbits/sec 0.030 ms 0/14288 (0%)
[ 4] 1.00-2.00 sec 19.1 MBytes 160 Mbits/sec 0.024 ms 0/14285 (0%)
[ 4] 2.00-3.00 sec 19.1 MBytes 160 Mbits/sec 0.037 ms 0/14287 (0%)
[ 4] 3.00-4.00 sec 19.1 MBytes 160 Mbits/sec 0.026 ms 0/14287 (0%)
[ 4] 4.00-5.00 sec 19.1 MBytes 160 Mbits/sec 0.030 ms 0/14283 (0%)
[ 4] 5.00-6.00 sec 19.1 MBytes 160 Mbits/sec 0.039 ms 0/14287 (0%)
[ 4] 6.00-7.00 sec 19.1 MBytes 160 Mbits/sec 0.017 ms 0/14292 (0%)
[ 4] 7.00-8.00 sec 19.1 MBytes 160 Mbits/sec 0.023 ms 0/14285 (0%)
[ 4] 8.00-9.00 sec 19.1 MBytes 160 Mbits/sec 0.026 ms 0/14287 (0%)
[ 4] 9.00-10.00 sec 19.1 MBytes 160 Mbits/sec 0.022 ms 0/14278 (0%)
- - - - - - - - - - - - - - - - - - - - - - - - -
Test Complete. Summary Results:
[ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams
[ 4] 0.00-10.00 sec 194 MBytes 163 Mbits/sec 0.019 ms 0/145000 (0%)
[ 4] Sent 145000 datagrams
Last edited:
It does seem like that to me, but these pure fibre packages aren't supposed to have usage thresholds or shaping. Its very weird because few things are running fine like steam, i fired up a download and it was going full speed but then it could be because steam uses multiple threads. My internet speeds atm mirror the speedtest images above, anything outside of cape town is significantly slower than what it should be.
Edit:
Tried a 1gb webafrica account and im getting the same crap speeds.
Edit 2:
I feel like an idiot, it was a tcp scaling issue which i assume was caused by installing hamachi. Auto tuning was set to disabled and upon re-enabling it, it fixed the issue
Last edited:
Sorry about that, Justin. I got your PM and have escalated it for you. Would have liked to have got to it sooner - but I promise we will get you some results.
We definitely do have staff available, however our phone lines close at 5pm. All our other channels should still be open.
And remember that you can log a call back and we'll call you when it's convenient for you or at the earliest available time.
Is there an issue on openserve atm in cape town? speeds are looking a bit suspect on my side. This is on 200/100 e.g.
But yet when i do an iperf:
Code:iperf3.exe --verbose --port 17001 -c queen.cisp.co.za --bandwidth 160M -l 1400 --omit 2 -R -u [ 4] local 192.168.0.107 port 54492 connected to 62.233.65.195 port 17001 Starting Test: protocol: UDP, 1 streams, 1400 byte blocks, omitting 2 seconds, 10 second test [ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams [ 4] 0.00-1.00 sec 19.3 MBytes 161 Mbits/sec 0.061 ms 328/14761 (2.2%) (omitted) [ 4] 1.00-2.00 sec 19.1 MBytes 160 Mbits/sec 0.043 ms 0/14286 (0%) (omitted) [ 4] 0.00-1.00 sec 19.1 MBytes 160 Mbits/sec 0.030 ms 0/14288 (0%) [ 4] 1.00-2.00 sec 19.1 MBytes 160 Mbits/sec 0.024 ms 0/14285 (0%) [ 4] 2.00-3.00 sec 19.1 MBytes 160 Mbits/sec 0.037 ms 0/14287 (0%) [ 4] 3.00-4.00 sec 19.1 MBytes 160 Mbits/sec 0.026 ms 0/14287 (0%) [ 4] 4.00-5.00 sec 19.1 MBytes 160 Mbits/sec 0.030 ms 0/14283 (0%) [ 4] 5.00-6.00 sec 19.1 MBytes 160 Mbits/sec 0.039 ms 0/14287 (0%) [ 4] 6.00-7.00 sec 19.1 MBytes 160 Mbits/sec 0.017 ms 0/14292 (0%) [ 4] 7.00-8.00 sec 19.1 MBytes 160 Mbits/sec 0.023 ms 0/14285 (0%) [ 4] 8.00-9.00 sec 19.1 MBytes 160 Mbits/sec 0.026 ms 0/14287 (0%) [ 4] 9.00-10.00 sec 19.1 MBytes 160 Mbits/sec 0.022 ms 0/14278 (0%) - - - - - - - - - - - - - - - - - - - - - - - - - Test Complete. Summary Results: [ ID] Interval Transfer Bandwidth Jitter Lost/Total Datagrams [ 4] 0.00-10.00 sec 194 MBytes 163 Mbits/sec 0.019 ms 0/145000 (0%) [ 4] Sent 145000 datagrams
Not aware of any general Openserve issues last night.
Did you run a traceroute?
Definitely no throttling. Prioritisation would amount to shaping, which we also don't do on Pure Fibre.
Fjorko
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Aren't we all...Second house?!
Clearly I am doing something wrong
Fjorko
Expert Member
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Hi
Sorry be impatient, but an upgrade surely doesn't take this long ? With CISP i had an upgrade done and dusted within 24-48 hrs. Are you guys sure the request was submitted ?
I mean we are almost 1/2 way through my "second" free month ( which is actually my first ) , so it would be nice to feel what the 200 Mbps lane feels like before my free time is used up....
Thanks
I'm really sorry about this. The upgraded is submitted and it's been sitting on their system waiting to be actioned. We've escalated it to our Openserve account manager for urgent attention. AfriFella has been sitting on their heads to get the upgrade through.
Fjorko
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OK thanks - not a train smash i guess, but would still be nice to maximize my "test" period.
Totally get you - we're pushing to get you that extra speed.
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