yes, international speeds are terrible right now.Anyone else with almost no international again?
need to use VPN again.
yes, international speeds are terrible right now.Anyone else with almost no international again?
It is small things like this that make ISP service quality sink their entire ship. Case in example. All ISP (large or small) need to figure out how best to serve their customers--their support line, their customer care lines are the faces of their company. Do we have to escalate every query to your Management before they is some semblance of civil response. It is not like you are not getting paid every month for the service you are providing.Typical first line support response. I reguested downgrade on 22/01/19. Cut off time is 23rd of the Month. He confirms this and still say I was late with my downgrade request..... If it's like that I might aswell change it to a cancellation request and move to a cheap ISP as this line will be a backup line anyways.....
Any updates?Update: Seems there is a fibre break between JHB and CPT and may not be a Seacom issue. Busy working with our providers to confirm and find alternatives.
Any updates?
Seems afriman is mia
Typical first line support response. I reguested downgrade on 22/01/19. Cut off time is 23rd of the Month. He confirms this and still say I was late with my downgrade request..... If it's like that I might aswell change it to a cancellation request and move to a cheap ISP as this line will be a backup line anyways.....
Sorry about that. The billing run has been moved back to the 15th, to ensure that we get everything done smoothly, so the cut of date is also in line with that. That should be updated everywhere on the website and the ClientZone.
I'll be happy to fix any issues though. If you needed to change and we missed the boat, I am sure I can fix it.
It's not a major issue and seems like I might stay on 200Mbps for now if the CTO has anything to do with it.![]()
Im using NordVPN and watching nothing higher than 720p and it seems to be working ok.Has this issue ever been resolved? Still barely watchable here