Afrihost - Pure Fibre Feedback Thread

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Also seeing a collapse of international speed:

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/enables Windscribe

Crisis averted:

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There is about 10 to 20% loss for incoming traffic on Seacom. Not sure why though could be anything but looking at down detector there are quite a few ISPs getting reports.
 
cavedog said:
Typical first line support response. I reguested downgrade on 22/01/19. Cut off time is 23rd of the Month. He confirms this and still say I was late with my downgrade request..... If it's like that I might aswell change it to a cancellation request and move to a cheap ISP as this line will be a backup line anyways.....
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It is small things like this that make ISP service quality sink their entire ship. Case in example. All ISP (large or small) need to figure out how best to serve their customers--their support line, their customer care lines are the faces of their company. Do we have to escalate every query to your Management before they is some semblance of civil response. It is not like you are not getting paid every month for the service you are providing.

Get it right Afrihost! This is unlike you!
 
Morning guys

We're seeing poor performance on international right now. Seems to be linked to a problem on Seacom right now. We're busy talking to them to figure out what might have happened and our team are doing what they can to stabilise international.

More updates will be posted on our website and on our app.
 
Update: Seems there is a fibre break between JHB and CPT and may not be a Seacom issue. Busy working with our providers to confirm and find alternatives.
 
ZyborgRSA said:
Any updates?
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Most ip ranges switched to Telkom transit to bypass the congested Seacom transit links. There is a Seacom transit fibre break between cpt and jhb causing the backup link to get saturated.

Links switched to Telkom transit so should be fine. Getting 195ma to London atm.
 
NOC report that we've switched back to SEACOM and everything should be back to normal. Hopefully, everyone's Saturday is back on track.

Anyone who is not loving Star Trek Picard will be subject to my woeful disdain.
 
cavedog said:
Typical first line support response. I reguested downgrade on 22/01/19. Cut off time is 23rd of the Month. He confirms this and still say I was late with my downgrade request..... If it's like that I might aswell change it to a cancellation request and move to a cheap ISP as this line will be a backup line anyways.....
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Sorry about that. The billing run has been moved back to the 15th, to ensure that we get everything done smoothly, so the cut of date is also in line with that. That should be updated everywhere on the website and the ClientZone.

I'll be happy to fix any issues though. If you needed to change and we missed the boat, I am sure I can fix it.
 
AfriMan said:
Sorry about that. The billing run has been moved back to the 15th, to ensure that we get everything done smoothly, so the cut of date is also in line with that. That should be updated everywhere on the website and the ClientZone.

I'll be happy to fix any issues though. If you needed to change and we missed the boat, I am sure I can fix it.
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It's not a major issue and seems like I might stay on 200Mbps for now if the CTO has anything to do with it. :)
 
Something broke or is it just me? Openserve Centurion....

afrihost_openserve.png
 
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