Afrihost - Pure Fibre Feedback Thread

[wingnut771]

NOC report that we've switched back to SEACOM and everything should be back to normal. Hopefully, everyone's Saturday is back on track.

Anyone who is not loving Star Trek Picard will be subject to my woeful disdain.

loving it check out "avenue 5".

 

[Igor III]

Hi Afriman,

I am hoping you can help - I placed an order on Friday for Pure Fiber in lieu of my current DSL package. I subsequently changed my mind to join Afrihost with fiber and submitted a ticket (ref QXG-682-63920) to cancel my order scheduled for 01 March 2020. Via the response I am getting from Support, it appears that there is great confusion - all I need is confirmation from Afrihost that my application for fiber has been cancelled (Order # AHE008C2B3E495).

Thanks

 

[AfriMan]

Hi Afriman,

I am hoping you can help - I placed an order on Friday for Pure Fiber in lieu of my current DSL package. I subsequently changed my mind to join Afrihost with fiber and submitted a ticket (ref QXG-682-63920) to cancel my order scheduled for 01 March 2020. Via the response I am getting from Support, it appears that there is great confusion - all I need is confirmation from Afrihost that my application for fiber has been cancelled (Order # AHE008C2B3E495).

Thanks

Yo!

Sorry to hear that you've decided not to go with us. I've asked our team to cancel everything. Means you will need to apply from scratch with your new ISP, since we should cancel before the order is placed with the fibre provider.

Let me know if you change your mind. Our latency is a challenge with WACS and SAT3 down, but I believe we should be seeing great performance again once they're fixed (around 8 Feb).

Happy to chat about any concerns you have that might be influencing your decision.

 

[AfriMan]

loving it check out "avenue 5".

Hugh Laurie - say no more, I'm there!

Also SERIOUSLY enjoying The Outsider. Someone gave me the book, but I never got to it - definitely going to read it as well (and episode 5 just aired!)

 

[cavedog]

Hugh Laurie - say no more, I'm there!

Also SERIOUSLY enjoying The Outsider. Someone gave me the book, but I never got to it - definitely going to read it as well (and episode 5 just aired!)

Nah not sure what @wingnut771 Is on about.

Greys Anatomy
The 100
Manifest
Geordie Shore

Now we talking tv shows!

 

[wingnut771]

Hugh Laurie - say no more, I'm there!

Also SERIOUSLY enjoying The Outsider. Someone gave me the book, but I never got to it - definitely going to read it as well (and episode 5 just aired!)

watching that too. "evil" another good one.

 

[wingnut771]

Nah not sure what @wingnut771 Is on about.

Greys Anatomy
The 100
Manifest
Geordie Shore

Now we talking tv shows!

haven't seen geordie shore.

here some others:

emergence
deputy
law and order svu
s.w.a.t.
criminal minds
new amsterdam
the resident
the good doctor

 

[AfriMan]

Nah not sure what @wingnut771 Is on about.

Greys Anatomy
The 100
Manifest
Geordie Shore

Now we talking tv shows!

LOL. I used to be addicted to Grey's with my ex. Then she dumped me and it was never the same

Dig the 100 also - Octavia is life!

Will check out those others - I love me a good series!

 

[AfriMan]

haven't seen geordie shore.

here some others:

emergence
deputy
law and order svu
s.w.a.t.
criminal minds
new amsterdam
the resident
the good doctor

Waiting for Hunters on Amazon Prime - looks amazing. Also enjoyed The Widow, The Man in High Castle, Goliath, The Boys. Some gems there.

Movie selection also starting to get much better. They have Terminator 2: Judgement Day. Probably my favourite movie of the 90's.

 

[ZyborgRSA]

loving it check out "avenue 5".

Yea enjoying Avenue

 

[wingnut771]

Waiting for Hunters on Amazon Prime - looks amazing. Also enjoyed The Widow, The Man in High Castle, Goliath, The Boys. Some gems there.

Movie selection also starting to get much better. They have Terminator 2: Judgement Day. Probably my favourite movie of the 90's.

+1 for the boys.

 

[Igor III]

Yo!

Sorry to hear that you've decided not to go with us. I've asked our team to cancel everything. Means you will need to apply from scratch with your new ISP, since we should cancel before the order is placed with the fibre provider.

Let me know if you change your mind. Our latency is a challenge with WACS and SAT3 down, but I believe we should be seeing great performance again once they're fixed (around 8 Feb).

Happy to chat about any concerns you have that might be influencing your decision.

Thanks Afriman - much appreciated.

Please keep in mind that the Openserve line I currently have with a different ISP should not be cancelled (only my application to Afrihost to migrate it), as I will request the new ISP to migrate it.

Kind regards

 

[jdido87]

Do Afrihost provide any support on a Sunday morning or are they all in church?

 

[AfriMan]

Do Afrihost provide any support on a Sunday morning or are they all in church?

We definitely have people working on Sunday. You should be able to send an email and get a response 24//7. You can also request a call back in ClientZone.

Anything I can help with?

 

[AfriMan]

Thanks Afriman - much appreciated.

Please keep in mind that the Openserve line I currently have with a different ISP should not be cancelled (only my application to Afrihost to migrate it), as I will request the new ISP to migrate it.

Kind regards

If the line isn't with us, we can do anything with it, except cancel our migration order.

 

[cavedog]

So you guys @AfriMan charge me for a 200Mbps line for this month because you said I downgraded too late and it will only be effective end of Feb but my line has been downgraded? Clientzone is bugged....

 

[cavedog]

Wow 8Mbps is slow feels like my internet is broken. No offence to the guys on 8 or 10Mbps but wow how do you guys manage.

 

[wingnut771]

Wow 8Mbps is slow feels like my internet is broken. No offence to the guys on 8 or 10Mbps but wow how do you guys manage.

you get used to it.

 

[AfriMan]

So you guys @AfriMan charge me for a 200Mbps line for this month because you said I downgraded too late and it will only be effective end of Feb but my line has been downgraded? Clientzone is bugged....

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We'll get that fixed. Just let me know if you'd prefer the downgraded line and a credit back, or for the line to be 200Mbps for another month.

Drop me a PM.

 

[cavedog]

We'll get that fixed. Just let me know if you'd prefer the downgraded line and a credit back, or for the line to be 200Mbps for another month.

Drop me a PM.

Sorted thanks