Afrihost - Pure Fibre Feedback Thread

[AfriGuy]

If you mean connecting to the router via LAN cable, *that is how I always connect* and it baffles me that you folks always assume it's a wi-fi issue. Got a response from your support guys this morning with "Afrihost's top 5 ways to speed up your wi-fi!" attached. Completely useless to me. Oh, and trhe line is still slow. Upload is somehow still fine, though.

If you mean connecting directly to the ONT and trying a dial-up connection, no, I haven't tried that yet.

Sorry about that, it's part of our troubleshooting process. PM me your Clientzone email address, please.

 

[BrendanMc]

Is there any reason why one of the ladies cannot access the vpn from her house? She is with Afrihost.
We are able to connect with her box from other sites where its not Afrihost, but at her house she cannot connect at all? We need to be able to connect remotely for her to access the data on our office server.
Thanks in advance

Never mind. It has been resolved

 

[AfriGuy]

Not quite my question... was asking why OpenServe is stuck on 200/100 when other providers have been delivering faster for cheaper for ages now ? My changing providers statement wasn't meant for now, but in general. I can't afford to be offline for days or weeks between cutovers

It would be best to reach out to Openserve as we don't have control over the line speeds they offer.

 

[SilverCode]

Current situation on my 200/200 FrogFoot line.

 

[AfriGuy]

Is there any reason why one of the ladies cannot access the vpn from her house? She is with Afrihost.
We are able to connect with her box from other sites where its not Afrihost, but at her house she cannot connect at all? We need to be able to connect remotely for her to access the data on our office server.
Thanks in advance

Hi @BrendanMc, have you contacted the VPN provider to check if there are any firewalls or restrictions blocking our IP?

 

[bradza]

Hi @AfriGuy I read of upgrade happening https://www.iol.co.za/business-repo...ds-are-about-to-be-upgraded-for-free-45519711 will the 8Meg lines be upgraded as well or are we left out? Thanks for any clarity. IF they are being bumped up, any price increase or still same?

 

[Smiley_lauf]

Hi @AfriGuy I read of upgrade happening https://www.iol.co.za/business-repo...ds-are-about-to-be-upgraded-for-free-45519711 will the 8Meg lines be upgraded as well or are we left out? Thanks for any clarity. IF they are being bumped up, any price increase or still same?

Would be good to have some clarity and confirmation from Afrihost. In this time, I was even considering downgrading.

 

[Luke7777]

It would be best to reach out to Openserve as we don't have control over the line speeds they offer.

Didn't realise that you as an ISP has never asked your provider that question ...

 

[Soul Assassin]

The Vumatel installation has increased by R498 from last week...

 

[AfriGuy]

Hi @AfriGuy I read of upgrade happening https://www.iol.co.za/business-repo...ds-are-about-to-be-upgraded-for-free-45519711 will the 8Meg lines be upgraded as well or are we left out? Thanks for any clarity. IF they are being bumped up, any price increase or still same?

Hi @bradza and @Smiley_lauf. Please be on the lookout for mail from us later this week. It will explain how this will work and which clients qualify based on participating FNOs.

 

[AfriGuy]

Current situation on my 200/200 FrogFoot line.

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Hi @SliverCode. Can you PM your email address?

 

[Smiley_lauf]

Hi @bradza and @Smiley_lauf. Please be on the lookout for mail from us later this week. It will explain how this will work and which clients qualify based on participating FNOs.

I guess this spells "bad news" to Openserve FNO

 

[IceyQ]

Hi IceyPieQ. I'm happy to hear that you are still happy with us, we will also do all we can from our end to keep it this way. Please let us know if the packet loss starts getting problematic so that we can look into it.

Thanks a mil. I got a mail back from my contact at openserve. He ran 2 days of testing and has picked up some abnormal things(he used a term i cant remember) and has tasked the senior techs to look into it. So he agreeded there is something on their side, or their part of the physical line thats a bit funky. I have met him personally, so its nice that they also dont do the back and forth blame game. Hence my love for Afrihost.

 

[AfriGuy]

Thanks a mil. I got a mail back from my contact at openserve. He ran 2 days of testing and has picked up some abnormal things(he used a term i cant remember) and has tasked the senior techs to look into it. So he agreeded there is something on their side, or their part of the physical line thats a bit funky. I have met him personally, so its nice that they also dont do the back and forth blame game. Hence my love for Afrihost.

You're very welcome!

 

[ZyborgRSA]

Anyone elses line just drop? Been down for 15 Min now, openserve Durban

 

[AfriGuy]

Anyone elses line just drop? Been down for 15 Min now, openserve Durban

Hi please inbox us if you're still having issues. Have you done a power on and off of your router, etc?

 

[rambo919]

Hi @bradza and @Smiley_lauf. Please be on the lookout for mail from us later this week. It will explain how this will work and which clients qualify based on participating FNOs.

Can you confirm atm whether or not it will only be fibre or ADSL will be included?

 

[ZyborgRSA]

Does afrihost even stick to their 30 minute call back thing? Got an SMS I'd get a call by 9:07... You got 3 minutes

 

[ZyborgRSA]

Hi please inbox us if you're still having issues. Have you done a power on and off of your router, etc?

Inboxed

 

[bradza]

Anyone elses line just drop? Been down for 15 Min now, openserve Durban

Still going here but we had issues yesterday of it going down and up again. Will update if it happen again. Yesterday when it did operate, it was a massive degrade of speed, no streaming,even DStv wasn't working but later worked. Perhaps to do with fibre upgrades?