Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

I downgraded from 40/20 to 20/10 and hardly notice a difference (mainly streaming and work - not a gamer or a downloader).. only thing that bugs me are the sad looking upload figures on my Speedtests

The downloads are usually prioritized, this is why you will notice the upload is not as good. We need to determine if what you are seeing is acceptable though so can you tell me what upload speed you are getting?

 

[AfriNatic]

Anybody else getting some international packet loss all of a sudden this morning?

Edit: Not just international

Hi Seeyou, sorry for only getting back to you now. Are you still experiencing packet loss?

 

[AfriNatic]

Yep, Afrihost is like a yoyo this morning.

Hi Naks. I'm sorry to hear hat your experience was bad. Can you describe what the issue is so that we can sort it out?

 

[Naks]

Hi Naks. I'm sorry to hear hat your experience was bad. Can you describe what the issue is so that we can sort it out?

jeebus, it's the same frigging issue that I've been complaining about for 1-2 weeks now.

You asked me to send you a PM, I did, and then nothing - that's what you call service!?

The Twitter team tells me one thing, the WhatsApp team tells me another, the MyBB team pretends that they've never received my comms...

great service all around

 

[blunt]

The downloads are usually prioritized, this is why you will notice the upload is not as good. We need to determine if what you are seeing is acceptable though so can you tell me what upload speed you are getting?

No not complaining on AH's performance, I just mean that seeing an upload of 9.xx is sad compared to 20 after downgrading to the 20/10 package

 

[PeterPan420]

Lol with those responses, Afrihost should just plugin a bot here.

 

[wingnut771]

No not complaining on AH's performance, I just mean that seeing an upload of 9.xx is sad compared to 20 after downgrading to the 20/10 package

could be a pc thing, try a speedtest from your phone.

 

[blunt]

could be a pc thing, try a speedtest from your phone.

clearly not explaining myself well enough here, was just a tongue in cheek comment that my uploads on 20/10 are the only sad part because they only reach 9.xx/10.. compared to when I was 40/20 and they reached 20.

 

[Naks]

@AfriMan

So a few days ago, the Twitter team told me to unplug everything and connect my laptop directly into the fibre modem to test stuff, which I did.

Now they tell me there are two MAC addresses on my profile, which is causing issues.

So I tell them to kill the 2nd connection, but they tell me they can't do that on their end, so I must reboot the fibre modem. Which I have had to do on a daily basis for the past week now.

truly pathetic...

 

[Rickster]

@AfriMan

So a few days ago, the Twitter team told me to unplug everything and connect my laptop directly into the fibre modem to test stuff, which I did.

Now they tell me there are two MAC addresses on my profile, which is causing issues.

So I tell them to kill the 2nd connection, but they tell me they can't do that on their end, so I must reboot the fibre modem. Which I have had to do on a daily basis for the past week now.

truly pathetic...

I found if you leave the CPE off for 30min it clears the MAC addresses, if you still have more than one there could be an issue with your internal setup.

Do you have more than 1 router in your network?

 

[Naks]

I found if you leave the CPE off for 30min it clears the MAC addresses, if you still have more than one there could be an issue with your internal setup.
Do you have more than 1 router in your network?

I left it off for 5 min now, and the WhatsApp team tells me that the second MAC has cleared.

But that's the same thing they told me a couple of days ago, whereas the Twitter team told me they still saw 2 MACs this morning.

I only have 1 router in the network.

 

[Rickster]

@cavedog wouldnt two MAC addresses on the CPE mean some kind of NAT issue?

 

[cavedog]

@cavedog wouldnt two MAC addresses on the CPE mean some kind of NAT issue?

I doubt. It probably means a second device leaked a MAC address that the CPE saw. Could literally be any device on the network. To test this one would need to make sure the router is not spoofing a different MAC addres and disconnect all devices from said router. I don't think a mac address can someone leak through the router but I don't know hey I'm not that knowledgeable when it comes to networks.

 

[blunt]

I left it off for 5 min now, and the WhatsApp team tells me that the second MAC has cleared.

But that's the same thing they told me a couple of days ago, whereas the Twitter team told me they still saw 2 MACs this morning.

I only have 1 router in the network.

Is the second mac not your laptop that connected directly to the CPE and dialled in to AH? Perhaps dial up again with your laptop and do a manual disconnect instead of just 'pulling the plug' to see if that helps?

 

[Naks]

Is the second mac not your laptop that connected directly to the CPE and dialled in to AH? Perhaps dial up again with your laptop and do a manual disconnect instead of just 'pulling the plug' to see if that helps?

Yes, every time I call AH, they want me to plug my laptop directly into the CPE to run tests. But most of the time, the second connection drops when I restart the CPE after the tests.

this time it 'stuck', for whatever reason.

I did another long reboot earlier, and the WhatsApp team tells me they only see one MAC. But they said the same thing 2-3 days ago and yet this morning the Twitter team told me they're still seeing 2 MACs, so who knows.

 

[Seeyou]

Hi Seeyou, sorry for only getting back to you now. Are you still experiencing packet loss?

Nope all good now.

 

[Deckert]

Phew ... did somebody fix/change something at Afrihost?

Seeing an absolute improvement as of just after 17:00 today:



I was almost getting used to the daily slow-down to the office, but things have improved dramatically.

If Afrihost did change/upgrade/fix something, well done!

--deckert

 

[AfriGuy]

@AfriMan

So a few days ago, the Twitter team told me to unplug everything and connect my laptop directly into the fibre modem to test stuff, which I did.

Now they tell me there are two MAC addresses on my profile, which is causing issues.

So I tell them to kill the 2nd connection, but they tell me they can't do that on their end, so I must reboot the fibre modem. Which I have had to do on a daily basis for the past week now.

truly pathetic...

View attachment 805115

I'm sorry to hear about your experience and you really shouldn't have to reset the fibre router every day. Can you tell me how long this has been the case?

 

[AfriGuy]

Phew ... did somebody fix/change something at Afrihost?

Seeing an absolute improvement as of just after 17:00 today:

View attachment 805479

I was almost getting used to the daily slow-down to the office, but things have improved dramatically.

If Afrihost did change/upgrade/fix something, well done!

--deckert

Let me know if theres any help you need. Thanks for the feedback though.

 

[Deckert]

Let me know if theres any help you need.

Well, yes ... I asked if any changes were made. If not, then this is just a fluke and the issue may return.

--deckert