Afrihost - Pure Fibre Feedback Thread

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AfriNatic said:
Hi $m@Rt@$$. I see that the difference is quite big, we will need to figure out why this is. Are both tests done over fibre lines? I know Vodacom also offers fibre so I need to confirm this.
Click to expand...
Yeah, so my connection is fiber, like AfriGuy stated for some reason my IP shows AirMobile. The Vodacom is actually last mile wireless and not true fttb.
 
$m@Rt@$$ said:
Yeah, so my connection is fiber, like AfriGuy stated for some reason my IP shows AirMobile. The Vodacom is actually last mile wireless and not true fttb.
Click to expand...
Thank you for the clarification. Is there anything you need me to correct on the matter of your fibre line?
 
Hi @AfriGuy, something is not lekker with your routing: I cannot access worldofwarships.com via web, nor can the game/updater connect to Wargaming.

Tracing route to worldofwarships.com [162.213.61.115]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 3 ms 2 ms 2 ms 169-1-254-1.ip.afrihost.co.za [169.1.254.1]
3 4 ms 4 ms 4 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 4 ms 4 ms 4 ms wdcnw-os-cer-1-wan.osnet.co.za [196.25.26.65]
5 162 ms 162 ms 162 ms 10.189.30.2
6 149 ms 148 ms 149 ms be5956.rcr21.b023101-0.lon13.atlas.cogentco.com [149.11.248.209]
7 149 ms 149 ms 149 ms be2350.ccr42.lon13.atlas.cogentco.com [130.117.51.137]
8 207 ms 207 ms 207 ms be2101.ccr32.bos01.atlas.cogentco.com [154.54.82.38]
9 211 ms 210 ms 211 ms be3600.ccr22.alb02.atlas.cogentco.com [154.54.0.221]
10 222 ms 222 ms 222 ms be2879.ccr22.cle04.atlas.cogentco.com [154.54.29.173]
11 233 ms 233 ms 233 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
12 240 ms 240 ms 240 ms be2832.ccr22.mci01.atlas.cogentco.com [154.54.44.169]
13 252 ms 252 ms 251 ms be3036.ccr22.den01.atlas.cogentco.com [154.54.31.89]
14 263 ms 263 ms 263 ms be3038.ccr32.slc01.atlas.cogentco.com [154.54.42.97]
15 282 ms 281 ms 282 ms be3110.ccr22.sfo01.atlas.cogentco.com [154.54.44.141]
16 296 ms 296 ms 296 ms be3179.ccr22.sjc01.atlas.cogentco.com [154.54.43.150]
17 283 ms 283 ms 283 ms be2264.rcr51.b027852-0.sjc01.atlas.cogentco.com [154.54.47.26]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 281 ms 281 ms 281 ms sv4-sl-b115.fe.core.pw [162.213.61.115]

Trace complete.



But I can if I run through a VPN first (Windscribe).

Can you please check?
thanks
 
Last edited:
Naks said:
Hi @AfriGuy, something is not lekker with your routing: I cannot access worldofwarships.com via web, nor can the game/updater connect to Wargaming.

Tracing route to worldofwarships.com [162.213.61.115]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 3 ms 2 ms 2 ms 169-1-254-1.ip.afrihost.co.za [169.1.254.1]
3 4 ms 4 ms 4 ms 169-1-21-1.ip.afrihost.co.za [169.1.21.1]
4 4 ms 4 ms 4 ms wdcnw-os-cer-1-wan.osnet.co.za [196.25.26.65]
5 162 ms 162 ms 162 ms 10.189.30.2
6 149 ms 148 ms 149 ms be5956.rcr21.b023101-0.lon13.atlas.cogentco.com [149.11.248.209]
7 149 ms 149 ms 149 ms be2350.ccr42.lon13.atlas.cogentco.com [130.117.51.137]
8 207 ms 207 ms 207 ms be2101.ccr32.bos01.atlas.cogentco.com [154.54.82.38]
9 211 ms 210 ms 211 ms be3600.ccr22.alb02.atlas.cogentco.com [154.54.0.221]
10 222 ms 222 ms 222 ms be2879.ccr22.cle04.atlas.cogentco.com [154.54.29.173]
11 233 ms 233 ms 233 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.129]
12 240 ms 240 ms 240 ms be2832.ccr22.mci01.atlas.cogentco.com [154.54.44.169]
13 252 ms 252 ms 251 ms be3036.ccr22.den01.atlas.cogentco.com [154.54.31.89]
14 263 ms 263 ms 263 ms be3038.ccr32.slc01.atlas.cogentco.com [154.54.42.97]
15 282 ms 281 ms 282 ms be3110.ccr22.sfo01.atlas.cogentco.com [154.54.44.141]
16 296 ms 296 ms 296 ms be3179.ccr22.sjc01.atlas.cogentco.com [154.54.43.150]
17 283 ms 283 ms 283 ms be2264.rcr51.b027852-0.sjc01.atlas.cogentco.com [154.54.47.26]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 281 ms 281 ms 281 ms sv4-sl-b115.fe.core.pw [162.213.61.115]

Trace complete.



But I can if I run through a VPN first (Windscribe).

Can you please check?
thanks
Click to expand...
Thanks for letting me know.

Can you tell me which VPN you're running?
 
Naks said:
I tested using Winscribe.
Click to expand...
Well, I can't see an issue that would indicate that the problem is on our end. It could very well be from their end. Have you looked at any forums locally that mention the same type of problem?
 
Well, a shop I am helping running while the owner is (slowly) recovering from a nasty covid-19 infection has an internet problem

He was admitted on 2nd April. I got the Telkom acc on 28th May and paid next day, but they had cut the line

Signed up to Axxess LTE. Their courier said he could not locate the shop, we messed about for 3 weeks then I gave up

Ordered and paid for Afrihost/Telkom LTE on 18th. Got notification that router picked up 19th
Courier calls me on 24th, saying they coming 25th between 10h00 and 12h00. Told them please to deliver after 13h00 since had a hospital appointment at 10h00 I have been waiting 9 weeks for

All fine, said this was do-able

Got back at 12h30 to find courier came at 11h00 and left

I cannot be here tomorrow since I am being readmitted to hospital again.

Got a WhatsApp chat going. Everyone clueless. Have ticket QVA-118-23648. Busy chatting on WhatsApp and the agent cut the chat. What is this????

What to do please?

I need it delivered today so I can set it up for them
 
Last edited:
AfriGuy said:
Well, I can't see an issue that would indicate that the problem is on our end. It could very well be from their end. Have you looked at any forums locally that mention the same type of problem?
Click to expand...

Thing is, the same game on another PC on my network is working fine.

I've now uninstalled and re-installed the game and still the issue persists.
 
chrisc said:
Well, a shop I am helping running while the owner is (slowly) recovering from a nasty covid-19 infection has an internet problem

He was admitted on 2nd April. I got the Telkom acc on 28th May and paid next day, but they had cut the line

Signed up to Axxess LTE. Their courier said he could not locate the shop, we messed about for 3 weeks then I gave up

Ordered and paid for Afrihost/Telkom LTE on 18th. Got notification that router picked up 19th
Courier calls me on 24th, saying they coming 25th between 10h00 and 12h00. Told them please to deliver after 13h00 since had a hospital appointment at 10h00 I have been waiting 9 weeks for

All fine, said this was do-able

Got back at 12h30 to find courier came at 11h00 and left

I cannot be here tomorrow since I am being readmitted to hospital again.

Got a WhatsApp chat going. Everyone clueless. Have ticket QVA-118-23648. Busy chatting on WhatsApp and the agent cut the chat. What is this????

What to do please?

I need it delivered today so I can set it up for them
Click to expand...

I'm very sorry to hear about this, @chrisc. I see the couriers have been notified to resolve this. Please shout if you still need help.
 
Naks said:
Thing is, the same game on another PC on my network is working fine.

I've now uninstalled and re-installed the game and still the issue persists.
Click to expand...
I'd like to confirm. Are you stating that the same game on our network is working fine? Or another network?
 
AfriGuy said:
Hi @Just a guy from PTA, were you assisted by support yesterday?
Click to expand...

Hi AfriGuy,

I have an open call with AH since mid June. Ayanda from 1st line support called me in the morning, however there was not anything specific at that point (While he was on the call with me, his voice was sometimes dropping - he confirmed he is working from home and using AH network).

Basically the issues are sporadic and mainly related to packet loss (Especially notable during live teams and webex calls). I have to reset my ONT and Router at least 3 to 5 times a week and that seems to fix matters for a while. Very rarely had to reset my old telkom ADSL setup (Maybe once a month). Overall the services from MFN and AH are less than desirable and frankly embarrassing.

[#OXW-324-94208]: ClientZone - Fibre : Poor inconsistent Fibre connectivity

Yesterday there was just no service and when I did a test (result attached), it was really horrific on ping, jitter and speed.

I want to know what happened?

Maybe your CEO doesn't even know about these issues and the ongoing plight of PAYING customers...

Regards
 
My latency increased yesterday afternoon at about 12 from the normal 35ms to 82ms. Tried the ISP/Google DNS and have the same result. Have rebooted the ONT and router, and there has been no improvement.

Is there a problem with Vuma/SADV in the Cape/East London area?


Capture.PNG
 
Just a guy from PTA said:
Hi AfriGuy,

I have an open call with AH since mid June. Ayanda from 1st line support called me in the morning, however there was not anything specific at that point (While he was on the call with me, his voice was sometimes dropping - he confirmed he is working from home and using AH network).

Basically the issues are sporadic and mainly related to packet loss (Especially notable during live teams and webex calls). I have to reset my ONT and Router at least 3 to 5 times a week and that seems to fix matters for a while. Very rarely had to reset my old telkom ADSL setup (Maybe once a month). Overall the services from MFN and AH are less than desirable and frankly embarrassing.

[#OXW-324-94208]: ClientZone - Fibre : Poor inconsistent Fibre connectivity

Yesterday there was just no service and when I did a test (result attached), it was really horrific on ping, jitter and speed.

I want to know what happened?

Maybe your CEO doesn't even know about these issues and the ongoing plight of PAYING customers...

Regards
Click to expand...
Did a manager not contact you regarding this problem?

I see that NOC (Network Team) has taken a look at the matter as well.
 
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