Afrihost - Pure Fibre Feedback Thread

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Yea, Last update* was at 8:33 this morning saying they were looking into it. Surely you can reroute stuff in the mean time? :/
 
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What are the chances for slightly more competitve pricing for Octotel packages above 100/25? If the prices were more in line with competitors I might be interested in spending a bit more but unfortunately they seem to be at the very top end of the price range.
 
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Packet loss.... from the router ping app.

View attachment 868239

@AfriGuy @Afrihost-Gian @AfriFella

Something most definitely wrong on AH networks!!! Pings and Tracert demonstrate this issue. When will AH actually take note of this and address the issue which appears to be within their own network infrastructure.

I have been complaining about these problems which negatively affect my online meetings (Teams and Webex) since end of May.

Tickets:

SXV-689-32114 ------ Logged Mon, 25 May 2020 at 10:34
NYC-690-98391 ------ Logged Thu, 04 Jun 2020 at 13:04
OXW-324-94208 ----- Logged Thu, 11 Jun 2020 at 11:24

The packet loss on inbound voice is extremely embarrassing when having to ask senior colleagues.

1593608153889.png
 
@AfriGuy @Afrihost-Gian @AfriFella

Something most definitely wrong on AH networks!!! Pings and Tracert demonstrate this issue. When will AH actually take note of this and address the issue which appears to be within their own network infrastructure.

I have been complaining about these problems which negatively affect my online meetings (Teams and Webex) since end of May.

Tickets:

SXV-689-32114 ------ Logged Mon, 25 May 2020 at 10:34
NYC-690-98391 ------ Logged Thu, 04 Jun 2020 at 13:04
OXW-324-94208 ----- Logged Thu, 11 Jun 2020 at 11:24

The packet loss on inbound voice is extremely embarrassing when having to ask senior colleagues.

View attachment 868243
why is there airmobile as hop 2? what line do you have?
fyi, my results, vuma trenched:
1593609611721.png
 
Tracert to the same IP ^^ (via Frogfoot)

Tracing route to 52.113.194.132 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1 (Mesh)
2 <1 ms <1 ms <1 ms dlinkrouter.Dlink [192.168.0.1]
3 3 ms 3 ms 3 ms 102-182-162-1.ip.airmobile.co.za [102.182.162.1]
4 5 ms 3 ms 3 ms 169-1-21-91.ip.afrihost.co.za [169.1.21.91]
5 3 ms 3 ms 3 ms microsoft.ixp.joburg [196.60.8.133]
6 4 ms 3 ms 3 ms ae21-0.icr01.jnb20.ntwk.msn.net [104.44.237.225]
7 21 ms 21 ms 21 ms be-120-0.ibr02.jnb20.ntwk.msn.net [104.44.20.81]
8 22 ms 21 ms 21 ms be-4-0.ibr02.cpt20.ntwk.msn.net [104.44.7.137]
9 20 ms 19 ms 19 ms ae122-0.icr02.cpt20.ntwk.msn.net [104.44.20.212]
10 20 ms 19 ms 19 ms ae22-0.cpt02-96cbe-1b.ntwk.msn.net [104.44.232.0]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 20 ms 20 ms 20 ms 52.113.194.132

Trace complete.
 
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