Fjorko
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I went down, rebooted kit but still nothingNo official notice yet
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Afrihost - Pure Fibre Feedback Thread
- Thread starter Fjorko
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I tried searching my history but can't find a pm from you with your clientzone emaul or account number can you confirm it via pm for me?
Fjorko
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Sent
Icemanbrfc
Honorary Master
Calm down, i was messing with @AfriNatic .. he knows that
Last edited:
Dreamer
Senior Member
Hi @AfriNatic
I pushed the button on the 29th and got the confirmation email etc, rebooted ont and router but still at 50mbps, can you check for me?
I pushed the button on the 29th and got the confirmation email etc, rebooted ont and router but still at 50mbps, can you check for me?
Yes I can.
Just confirm your clientzone details again.
I get so many PMs so I might lose some old messages.
Dreamer
Senior Member
sent
The old invoice would have been credited already due to the changes. Only 1 invoice will be due.
Go†h_Li†e°²
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Connection on Octotel up and down, packet loss and latency, no http/https traffic. Southern Suburbs, Cape Town, anyone else experiencing issues?
Pho3nix
The Legend
So got an email for a free upgrade on Vumatel. Signed up and got a mail confirming the upgrade but new cost?
Email went out by error as it was only for Telkom peeps?
Email went out by error as it was only for Telkom peeps?
Are you still experiencing issues?
Nope most FNO qualify for the free doubles speeds. This is a promo Afrihost is running so we can call it an Afrihost exclusive.
The new price is generated by the system but if you opt in to the promo the price is discounted so you will not be charged the new price unless you keep it after January 2021.
It's free and if you have been charged more than your normal price something went wrong that we need to look into.
Hi there -- is there an issue whenever you upgrade or downgrade your speed with Afrihost? Call centre time is 36 minutes to speak to someone
Not sure I follow your question. There isn't any issues with upgrading or downgrading that I'm aware of. What issues are you experiencing?
yebocan
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@AfriNatic - thanks for the free upgrade, Afrihost .... I "pushed the button" - got email confirming migration + new cost... This normal?
All good now, thanks!
Yes the new cost will ONLY apply if you decide to keep the service at the current speed.
You will be able to confirm this by looking at the new invoices that get generated. It will show the discounts that have been applied.
We ran a trial for quite some time before the emails were sent out today. Billing has not failed once yet so I'm confident the billing is correct. You can always pull an account history in clientzone to confirm.
Icemanbrfc
Honorary Master
@AfriNatic you have pm.. also, where are the other reps?
Replied. I'm the only one looking out for mybroadband clients for now so you have a dedicated rep to sort everyone out
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