Afrihost - Pure Fibre Feedback Thread

[AfriNatic]

Myself and a friend of mine on openserve 50mbit who took the 100mbit upgrade are having really strange issues, a speedtest will start on 97mbps or so but within 2 seconds drop down to 50. Upload will be on 50 though.

Drop me a pm so I can speed it up for you.

These policy updates usually automatically happen once a day during the night but I can manually do it for you now.

 

[vavyn]

TT Connect client should be able to take advantage of the offer.

See it now. Wasn't there this morning.

 

[Icemanbrfc]

Scratch that it seems the button might be enabled for most of our clients except VumaReach.

Disgrace

 

[wingnut771]

@AfriNatic
I just upgraded my vuma trenched from 8mb to 50mb last week. Is this the reason why I don't see an upgrade button?

 

[ABCpt]

Yes it is. If you have a button to click you qualify. If there is no button then it means you have a price override, discount or something else that causes the line not to qualify.

Sad Panda!
(Although the discount is due to Octotel upgrading the upload speed, so I cannot complain too much)

 

[AfriNatic]

Disgrace

The problem with Vuma Reach clients is that payment is done via PayFast so there will be no way for us to control the billing to override the price for the upgrade.

 

[AfriNatic]

@AfriNatic
I just upgraded my vuma trenched from 8mb to 50mb last week. Is this the reason why I don't see an upgrade button?

Might be. Confirm your clientzone email with me so I can double check for you.

 

[killerbyte]

Let me know when you get a chance to test

Tested... and as expected after a router restart I am getting 97Mbps down and 48Mbps up.

 

[killerbyte]

Myself and a friend of mine on openserve 50mbit who took the 100mbit upgrade are having really strange issues, a speedtest will start on 97mbps or so but within 2 seconds drop down to 50. Upload will be on 50 though.

Reboot your router and it will sort itself out.

 

[wingnut771]

Might be. Confirm your clientzone email with me so I can double check for you.

Thanks, will PM you just now. The problem is I would rather downgrade back to 20mb then upgrade to 50mb if the upgrade is available. I don't need 100mb and would rather save some money during these times.

 

[BBC]

Balwin Fibre also free upgrades?

 

[AfriNatic]

Balwin Fibre also free upgrades?

Should be available if not then should be available soon.

 

[Sicarius404]

Hello, Anything going on with International at the moment, Downloading Cod Patch at 7MB's on Gigabit line, but when connected to VPN it downloads at 35MB's

I am on Vuma Villages

 

[willsotaku]

Connection dropped randomly at 10:25 lasted for about a minute not sure if its due to weather warnings around GP

 

[AfriNatic]

Connection dropped randomly at 10:25 lasted for about a minute not sure if its due to weather warnings around GP

Is it still down or has the connection returned?

 

[willsotaku]

Is it still down or has the connection returned?

Yes it returned after about 72secs of total downtime had no lights on the ONT go off so assume it was a minor issue between me and Afrihost will update this post if it keeps happening.

 

[Y'all Qaeda]

Disgrace

You're paying less than half of what other consumers are paying, yet you call not getting a free upgrade a disgrace?

 

[wingnut771]

Thanks, will PM you just now. The problem is I would rather downgrade back to 20mb then upgrade to 50mb if the upgrade is available. I don't need 100mb and would rather save some money during these times.

Decided to just push the button now and enjoy 100mb.

 

[Fjorko]

FF out in PE?

 

[AfriNatic]

FF out in PE?

No official notice yet