Afrihost - Pure Fibre Feedback Thread

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AfriNatic

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Aasvoël

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AfriNatic said:
I have asked Noc on an ETA on the port upgrade of one of our NAP Africa ports that are reaching capacity during peak time.

I apologise for the inconvenience.
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Not very confidence inspiring that an ISP has no process or monitoring to prevent or identify when they've oversubscribed a network resource. Tomorrow it will be a week and seeing as apparently it difficult to get more capacity this makes prevention even more important. It's amateurish to say the least.
 
AfriNatic

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Little-Mermaid said:
Not very confidence inspiring that an ISP has no process or monitoring to prevent or identify when they've oversubscribed a network resource. Tomorrow it will be a week and seeing as apparently it difficult to get more capacity this makes prevention even more important. It's amateurish to say the least.
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I understand how this might look. It's a bit complicated and not a simple fix but we are working on getting it fixed asap. We have multiple ports at Teraco. We have been working on splitting the routing and currently only clients with natted IP addresses are effected. The immediate solution is to get the port upgrade and that is definitely what we are pushing to achieve.
 
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Aasvoël

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AfriNatic said:
I understand how this might look. It's a bit complicated. We have multiple ports at Teraco. We have been working on splitting the routing and currently only clients with natted IP addresses are effected. The immediate solution is to get the port upgrade and that is definitely what we are pushing to achieve.
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If it smells like...

At the end of the day paying customers are receiving a substandard service. As for 'it's complicated', that's what we are paying for right, expertise. The fact that you've managed to solve the problem for some of your other clients is of no use to those of use who have bad internet.
 
AfriNatic

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Little-Mermaid said:
If it smells like...

At the end of the day paying customers are receiving a substandard service. As for 'it's complicated', that what we are paying for right, expertise.
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I understand and I agree with you. We are really trying to fix it asap.
 
Luke7777

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Hmm, service light on ONT just dropped for about a min or so... internet gone. Back now
 
AfriNatic

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Little-Mermaid said:
Thanks. what is the purpose of NATing clients seeing as I still have a public ip separate from the NAT'd one?
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As you may know about IPv4 and how limited the allocations are that ISPs get and given how expensive these are now it's not feasible to spend millions on IP addresses when most clients do not need public IP addresses.

We use a block of IP addresses and then share them amongst clients. We need to create internal IP address for this to work so the WAN ip address that you get is 100.99. but your shared public IP address is 169.

To remove the natting we allocate you a public IP that is unique to you. This allows you to access locally hosted services like CCTV ect remotely.

Mobile network do this on a large scale so it's not something new.
 
Aasvoël

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AfriNatic said:
As you may know about IPv4 and how limited the allocations are that ISPs get and given how expensive these are now it's not feasible to spend millions on IP addresses when most clients do not need public IP addresses.

We use a block of IP addresses and then share them amongst clients. We need to create internal IP address for this to work so the WAN ip address that you get is 100.99. but your shared public IP address is 169.

To remove the natting we allocate you a public IP that is unique to you. This allows you to access locally hosted services like CCTV ect remotely.

Mobile network do this on a large scale so it's not something new.
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I understand why ISP's NAT but from my testing I was able to access my network from another network using the 100.99 IP which suggest that its public right? Was it just luck that it worked correctly?
 
AfriNatic

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Little-Mermaid said:
I understand why ISP's NAT but from my testing I was able to access my network from another network using the 100.99 IP which suggest that its public right? Was it just luck that it worked correctly?
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If you access that IP using the Afrihost network you will be able to access it externally. If you for example try using Vodacom to access it it will not work as it's not routable externally.
 
Aasvoël

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AfriNatic said:
If you access that IP using the Afrihost network you will be able to access it externally. If you for example try using Vodacom to access it it will not work as it's not routable externally.
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What about MTN?

NVM, I'm actually using the Afrihost apn
 
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