Afrihost - Pure Fibre Feedback Thread

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Anyone know how long a package takes on Vumatel? Parents house for the weekend and need decent speed :|
 
I'm unable to access any international sites since about an hour ago for some reason. Anyone getting the same message?

This is the Afrihost Pure Fibre (uncapped) package...

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Pho3nix said:
Anyone know how long a package takes on Vumatel? Parents house for the weekend and need decent speed :|
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Should not be that long.

Please make sure that you have done the login.afrihost.com again as your IP would have changed.
 
tRoN said:
So instead of posting my complaint here I DM’d @AfriNatic but no response
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Hi,

Sorry for the delay. I'm not on shift this weekend.

I get a very high number of support requests on mybroadband. For quick responses and urgent queries please always include [email protected] or log a call back via the app or clientzone for someone to get in touch quickly when I'm not available.
 
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Mr Scratch said:
the Netflix time pattern tells me theres issues, am I wrong?
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Hi,

I'm trying to understand the graphs and see where an issue might be.

Are you experiencing high latency during certain times?

The issue might be at the destination server and not necessarily our network but need more tests to confirm and possibly a change of server to see if it's not the destination server.
 
Hey,

Since Wednesday Apex routing have been screwed...usually Bahrain quickest, but since Wednesday it's Belgium.... part of Cloudflare routing or Afrihost side with traffic to Europe?
 
AfriNatic said:
Hi,

I'm trying to understand the graphs and see where an issue might be.

Are you experiencing high latency during certain times?

The issue might be at the destination server and not necessarily our network but need more tests to confirm and possibly a change of server to see if it's not the destination server.
Click to expand...

Yes high latency as reflected in those graphs and it's to specific servers within my Tailscale network I need to contact, in different networks around the place

I'll send details info, mtr's etc if it happens again I realise how vague i was previously my bad lol

its all good now tho
 
Ya recurring issue this side during Netflix time only to specific destinations in FR/UK
 
Seeing a massive increase in latency as well, flicked over to another ISP for comparison..
 

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TheMannequin said:
Hey,

Since Wednesday Apex routing have been screwed...usually Bahrain quickest, but since Wednesday it's Belgium.... part of Cloudflare routing or Afrihost side with traffic to Europe?
Click to expand...

Morning,

The AWS routing is controlled by AWS once we hand over traffic in JHB or CPT. They usually changes these routes but it returns after a while.
 
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