Afrihost - Pure Fibre Feedback Thread

[JibbersCrabst]

@AfriNatic -

I will be moving within the next six weeks. I am on Vuma Aerial at the moment and my new place has TT Connect. Question is, do I cancel the existing service and just do a completely new order on TT Connect, or can I "migrate" or something? Must I request installation from TT Connect in the meantime?

 

[AfriNatic]

@AfriNatic -

I will be moving within the next six weeks. I am on Vuma Aerial at the moment and my new place has TT Connect. Question is, do I cancel the existing service and just do a completely new order on TT Connect, or can I "migrate" or something? Must I request installation from TT Connect in the meantime?

I would cancel the current package and signup for a new install with TT connect.

If you will be moving end of April you can submit the cancellation so long if not and still need service next month then submitting the cancellation after the 22nd April will be better as this will schedule the cancellation for end of next month.

With regards to TT Connect new signup, TT Connect takes approximately 1 week to do the install so if you time the order to be at least 1 week before moving in you can arrange an installation appointment the day you move in with TT Connect.

 

[TheMannequin]

Morning,

The AWS routing is controlled by AWS once we hand over traffic in JHB or CPT. They usually changes these routes but it returns after a while.

Yip, is usually a day or so....now almost a week, grrr

 

[Mr Scratch]

It's calmed now but at peak MTR to ovh.com looks like hell

 

[Mr Scratch]

DNS2 hosted in Telehouse UK (if Britain had a Teraco)

 

[Mr Scratch]

This all seems very consistent in time, manner and nature. Very strange.

 

[AfriNatic]

This all seems very consistent in time, manner and nature. Very strange.

Also remember that our evening peak is also evening peak for EU West.

I still have to investigate this a bit more with Noc to be 100% sure the issue is not on our side.

 

[minkukel]

How long does Openserve take to install/contact for appointment ?

 

[AfriNatic]

How long does Openserve take to install/contact for appointment ?

Take about a day or 2 at most to contact for an appointment if we did not schedule it on the portal and up to a week to install but can be a lot quicker.

 

[minkukel]

Take about a day or 2 at most to contact for an appointment if we did not schedule it on the portal and up to a week to install but can be a lot quicker.

Interesting. I ordered 2 weeks ago but on the client portal it shows "Currently Cannot Process".

 

[AfriNatic]

Interesting. I ordered 2 weeks ago but on the client portal it shows "Currently Cannot Process".

Can you send me a pm with your clientzone email address so I can have a look.

 

[Mr Scratch]

Will be failing over to another ISP during netflix time to test and see if its afrihost or me

 

[minkukel]

@AfriNatic
Thank you.

 

[blunt]

@AfriNatic i have a colleague on Vuma Reach, getting CGNAT'ed - can he request a public IP?

 

[AfriNatic]

@AfriNatic i have a colleague on Vuma Reach, getting CGNAT'ed - can he request a public IP?

Yes on Vuma Reach we need to request an IP change from Vumatel that can take a while but possible.

 

[Luke7777]

@AfriNatic Why would AH advise me of a Frogfoot issue in my area and to look on the web status page...... and there is )(*&^%$# there ???

A suggestion.... put a filter on the status page so that one can select the FNO...

 

[AfriNatic]

@AfriNatic Why would AH advise me of a Frogfoot issue in my area and to look on the web status page...... and there is )(*&^%$# there ???

A suggestion.... put a filter on the status page so that one can select the FNO...

It means we have gotten an email from Frogfoot directly and the Noc team has loaded the notification.

 

[Luke7777]

It means we have gotten an email from Frogfoot directly and the Noc team has loaded the notification.

Read my post.... there is *********** there .... no fault..... nada...

 

[AfriNatic]

Read my post.... there is *********** there .... no fault..... nada...

They might have just sent SMS and not loaded the notification. Which area is this?

 

[Luke7777]

They might have just sent SMS and not loaded the notification. Which area is this?

Menlo Park