Afrihost - Pure Fibre Feedback Thread

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AfriNatic

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SR71 said:
Thanks so much for the update. Appreciate it.

Thanks.
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Please note the outage is still ongoing.

A major node has gone done taking some surrounding nodes with it.

Techs are still attending to the fault.
 
AfriNatic

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User52 said:
Hi @AfriNatic, can you check ref # ISP-462869? The line has been down for 72 hours. This is from Vumatel FNO.
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The ticket is stuck at Vumatel T2 provisioning. Someone from Vumatel moved it to provisioning instead of sending the ticket to maintenance because by the looks of it it's a fibre break.
 
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Smileyoo7

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Dealing with Vumatel and Afrihost is a very frustrating experience!
My line has been down since yesterday evening...initially speed issues. Then line stops working.
My latest ISP no, is 464002....supposed to be an escalation to NOC team. Feedback was promised, but none received.
Are you able to assist?
 
AfriNatic

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Smileyoo7 said:
Dealing with Vumatel and Afrihost is a very frustrating experience!
My line has been down since yesterday evening...initially speed issues. Then line stops working.
My latest ISP no, is 464002....supposed to be an escalation to NOC team. Feedback was promised, but none received.
Are you able to assist?
Click to expand...

2.Open - Tier 2 Investigating

The status is of the ticket is still with Vumatel Noc. It seems like the fsan number was removed from your service causing the ONT to be seen as a rogue ONT.

I have asked for feedback again from Vumatel on the matter.
 
blunt

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AfriNatic said:
It's been resolved.

The notice is still up due to various capacity upgrades that will be taking place.

Are you experiencing any issues?
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not international per se. i've noticed apps like tapatalk and takealot taking *really* long to load on my phone though speed tests are fine. my wife asked me twice today if the internet was down when she was using her phone.

speedtests are just fine and web browsing is just fine. im just using the *wait and see if it resolves itself* approach at the moment.

i've got a full amplifi mesh system setup and it happens when im only a few meters away while the chromecast in the same room streams hulu perfectly. not maxing out the line either.
 
AfriNatic

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blunt said:
not international per se. i've noticed apps like tapatalk and takealot taking *really* long to load on my phone though speed tests are fine. my wife asked me twice today if the internet was down when she was using her phone.

speedtests are just fine and web browsing is just fine. im just using the *wait and see if it resolves itself* approach at the moment.

i've got a full amplifi mesh system setup and it happens when im only a few meters away while the chromecast in the same room streams hulu perfectly. not maxing out the line either.
Click to expand...

I know you have IPv6 enabled right?

Might sure that IPv6 is enabled in the mesh system. Tapatalk and takealot uses cloudflare which prefers IPv6. The delay you might be noticing is IPv6 failing back to IPv4.
 
blunt

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AfriNatic said:
I know you have IPv6 enabled right?

Might sure that IPv6 is enabled in the mesh system. Tapatalk and takealot uses cloudflare which prefers IPv6. The delay you might be noticing is IPv6 failing back to IPv4.
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No ipv6 is at my parents place I just play around with it remotely on a pi I have plugged into their DIR-825.

I'm on Openserve at home.
 
AfriNatic

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blunt said:
No ipv6 is at my parents place I just play around with it remotely on a pi I have plugged into their DIR-825.

I'm on Openserve at home.
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Using default DNS servers?

Tried using Quad9 or Cloudflare DNS to see if that makes any difference?
 
VegOtter

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Hey guys anyone else in the Westville, Durban area that is down? ONT says fibre is connected, but router not connecting. Seems our entire road is down, so it might be openserve.
 
AfriNatic

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VegOtter said:
Hey guys anyone else in the Westville, Durban area that is down? ONT says fibre is connected, but router not connecting. Seems our entire road is down, so it might be openserve.
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We have received quite a lot of reports so we have added a notice for now until we get official confirmation from Openserve.
 
ghostRgg

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VegOtter said:
Won't lie, worse timing. Was knee deep in an Escape From Tarkov fight. Oh well, hope they can resolve it in record time.
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I mean, I wouldn't mind clocking some overtime pay for a fault this big, but I wouldn't expect a miracle, probably a few hours to repair unless something (or somebody) really messed up.

It's not like somebody ran over the exchange/pon (again)
 
VegOtter

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ghostRgg said:
I mean, I wouldn't mind clocking some overtime pay for a fault this big, but I wouldn't expect a miracle, probably a few hours to repair unless something (or somebody) really messed up.

It's not like somebody ran over the exchange/pon (again)
Click to expand...
Can I get you some coffee, maybe a muffin or some biscuits xD
 
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