Afrihost - Pure Fibre Feedback Thread

[ghostRgg]

Can I get you some coffee, maybe a muffin or some biscuits xD

I would love some of that, but I don't work at Openserve so sadly I cannot assist at all.

If it was possible for outside people to work on these faults I bet @AfriNatic would be a clocking up these faults and overtime pay like a batfibreman in the night and so would many others. Unless it's a openserve system fault, then it's more of a free for all retreat.

 

[VegOtter]

Howdee bois. Just an update. The Openserve Westville outage was resolved around 10pm last night.

 

[Speedster]

Is it possible to setup a VLAN on the WS5200?

 

[ZyborgRSA]

Anyone else just go down in Durban, Openserve

 

[AfriNatic]

Anyone else just go down in Durban, Openserve

Not seeing reports about it.

Still down?

 

[ZyborgRSA]

Not seeing reports about it.

Still down?

Took a walk and found Openserve vans, got humble apologies and net was back by the time I got back to my house -.-

 

[DarkStarZN]

You know, I'd love to give feedback, but Openserve and Afrihost are determined to let me give money to Rain as they **** me around with my installation.

I've been waiting over a month!

 

[mr_norris]

I have a question. Frogfoot installed fibre at my parents place (yay). The broadband light on the ONT is on, but the service light isn't.

Should I wait for Frogfoot to do something, or ask Afrihost to take a look? Trying to get their line up from a distance because the alternative is topping up LTE

 

[MidnightZA]

I have a question. Frogfoot installed fibre at my parents place (yay). The broadband light on the ONT is on, but the service light isn't.

Should I wait for Frogfoot to do something, or ask Afrihost to take a look? Trying to get their line up from a distance because the alternative is topping up LTE

I may be wrong but I think you need to connect the modem and sign into the afrihost site to activate your line

That's what I did a few months ago when frogfoot completed my installation

 

[AfriNatic]

I have a question. Frogfoot installed fibre at my parents place (yay). The broadband light on the ONT is on, but the service light isn't.

Should I wait for Frogfoot to do something, or ask Afrihost to take a look? Trying to get their line up from a distance because the alternative is topping up LTE

The service light being off usually means the install has not been marked as completed yet.

I would need to log a ticket with the Frogfoot provisioning team to provision the ONT.

 

[ZyborgRSA]

Anyone else in Durban have slower than usual speeds? Was fine yesterday. Edit: this is on a 100/50 package

 

[ZyborgRSA]

Anyone else in Durban have slower than usual speeds? Was fine yesterday. Edit: this is on a 100/50 package View attachment 1065527

Annnnnd seems fine now... Been like this for a few hours, moment I post it sorts itself out. Creeeeepy

 

[mr_norris]

The service light being off usually means the install has not been marked as completed yet.

I would need to log a ticket with the Frogfoot provisioning team to provision the ONT.

Thank you, I will log a ticket now in the clientzone to get that going

 

[AfriNatic]

Thank you, I will log a ticket now in the clientzone to get that going

Okay. Drop me the ticket ID so I can follow up for you.

 

[Juzz Wuzz]

I have to give huge props to @AfriNatic who has helped me today!
WebAfrica terminated my Openserve line due to a glitch and today I was without Internet. AfriNatic was able to help get me signed up and get someone from Openserve to get in touch. I am now fully activated and online with Afrihost in less than 4 hours. This after WebAfrica told me several days to reconnect and fix their backend.
Hurts to have to pay WA and now Afrihost but honestly, I'm still nowhere with WA support and able to get online right now.

So thank you @AfriNatic and Afrihost, you guys are amazing!

 

[LordPhoenix_ZA]

@AfriNatic is a champion. Honestly wish I could review his support.

He makes being a client a pleasure. Big ups man.

 

[McGuywer]

Anyone else experiencing issue on Frogfoot/Afrihost in Pretoria.
I see this problem is posted:
Frogfoot outage | Johannesburg16:44, 10 MAY 2021

Frogfoot has informed us of a network outage affecting Johannesburg. Affected clients will experience no connectivity. Frogfoot engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.

Last week, Friday, same Frogfoot issue around the same time.
Frogfoot Outage | Johannesburg17:05, 07 MAY 2021:

Frogfoot has informed us of a network outage affecting Johannesburg and Pretoria, affected clients will experience no connectivity. Frogfoot engineers are working on resolving this issue as soon as possible. We sincerely apologize for any inconvenience caused.

 

[AfriNatic]

Anyone else experiencing issue on Frogfoot/Afrihost in Pretoria.
I see this problem is posted:
Frogfoot outage | Johannesburg16:44, 10 MAY 2021


Last week, Friday, same Frogfoot issue around the same time.
Frogfoot Outage | Johannesburg17:05, 07 MAY 2021:

There is currently a major outage on Frogfoot Gauteng.

 

[Dan C]

There is currently a major outage on Frogfoot Gauteng.

Dead in East London too

 

[AfriNatic]

Dead in East London too

We are seeing reports for that area too since the traffic for East London goes to JHB.