Afrihost - Pure Fibre Feedback Thread

Status
Not open for further replies.
Bryn

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
16,894
My international speeds are so bad I can't do responsive testing with LambdaTest.

I thought this cable break stuff had been mitigated? Anyone else having problems?
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
Bryn said:
My international speeds are so bad I can't do responsive testing with LambdaTest.

I thought this cable break stuff had been mitigated? Anyone else having problems?
Click to expand...

Latency and speeds are looking good from JHB.

Is it all international speeds or certain sites?
 
Bryn

Bryn

Doubleplusgood
Joined
Oct 29, 2010
Messages
16,894
AfriNatic said:
Latency and speeds are looking good from JHB.

Is it all international speeds or certain sites?
Click to expand...
I would assume certain sites. Even the London server I choose in speediest.net makes a big difference, often between 10Mbps and 150Mbps.
 
O

Old_Liver

Senior Member
Joined
Jul 10, 2012
Messages
837
So I had a 50mb line on MFN, did an upgrade 2 days ago to the soon to be 200mb package, did some tests this morning, 200mb all morning, then the afternoon back down to 100mb. Any ideas?
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
Old_Liver said:
So I had a 50mb line on MFN, did an upgrade 2 days ago to the soon to be 200mb package, did some tests this morning, 200mb all morning, then the afternoon back down to 100mb. Any ideas?
Click to expand...

Can you drop me a pm.

There is an issue. Our Dev team changed everyone on our system to the new prices. This meant that the website had to show the new prices. On the Metro Fibre portal it's still the old speeds. This means currently we have to place the matching speeds and then when the upgrades are done we have to downgrade everyone again. Not ideal but this is what we have to do for now.
 
Dan C

Dan C

Honorary Master
Joined
Nov 21, 2005
Messages
36,651
cavedog said:
International latency looking good.

London:

View attachment 1079715

Amsterdam:

View attachment 1079719
Click to expand...
You are lucky ... FrogFoot is terrible

Code: 
Tracing route to nc1.eu [195.201.29.113]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  XiaoQiang.lan [192.168.31.1]
  2    31 ms    31 ms    32 ms  100.98.84.1
  3    31 ms    33 ms    31 ms  169-1-21-251.ip.afrihost.co.za [169.1.21.251]
  4    33 ms    33 ms    32 ms  169-1-21-253.ip.afrihost.co.za [169.1.21.253]
  5    33 ms    34 ms    32 ms  jhb-ex0b.ip.adsl.co.za [169.1.5.63]
  6    32 ms    33 ms    31 ms  aptice.net.afrihost.co.za [169.1.1.44]
  7    33 ms    33 ms    31 ms  jhb-os2.ip.adsl.co.za [169.1.1.49]
  8    33 ms    31 ms    31 ms  jhb-ex1.ip.adsl.co.za [169.1.5.60]
  9   196 ms   198 ms   195 ms  206.249.1.105
 10   199 ms   201 ms   199 ms  be2436.ccr21.lon02.atlas.cogentco.com [130.117.0.89]
 11   195 ms   196 ms   195 ms  be3008.ccr21.lon01.atlas.cogentco.com [130.117.15.21]
 12   213 ms   202 ms   203 ms  ldn-bb4-link.ip.twelve99.net [62.115.141.246]
 13   213 ms   214 ms   214 ms  hbg-bb4-link.ip.twelve99.net [62.115.122.160]
 14   220 ms   220 ms   221 ms  nug-b1-link.ip.twelve99.net [62.115.113.175]
 15   222 ms   231 ms   223 ms  hetzner-ic340780-nug-b1.ip.twelve99-cust.net [213.248.70.1]
 16   231 ms   224 ms   227 ms  core12.nbg1.hetzner.com [213.239.245.25]
 17   219 ms   219 ms   231 ms  spine2.cloud1.nbg1.hetzner.com [85.10.250.214]
 18     *        *        *     Request timed out.
 19   219 ms   219 ms   219 ms  11873.your-cloud.host [116.203.160.68]
 20   220 ms   220 ms   220 ms  nc1.eu [195.201.29.113]

Trace complete.
 
F

Fishzn

Senior Member
Joined
Jan 27, 2007
Messages
581
AfriNatic said:
Yes we do not repair or send refurbished units we replace when a router is faulty.
Click to expand...

Quick question, I see have been invoiced R250 as a courier charge for the device pickup and I also read on Clientzone that I might be liable for the delivery fee again once the device is picked up?

Can you please clarify this for me? If this is the case, it is going to cost me R750 in total delivery fees to exchange a device that was not working out of the box? Let me know.
 
AfriNatic

AfriNatic

Afrihost Rep
Company Rep
Joined
Nov 18, 2016
Messages
7,841
Fishzn said:
Quick question, I see have been invoiced R250 as a courier charge for the device pickup and I also read on Clientzone that I might be liable for the delivery fee again once the device is picked up?

Can you please clarify this for me? If this is the case, it is going to cost me R750 in total delivery fees to exchange a device that was not working out of the box? Let me know.
Click to expand...

A faulty device you will not be charged. The R249 for the collection will be credited once we receive the device and you won't be charged for the delivery when the device is replaced.
 
Dan C

Dan C

Honorary Master
Joined
Nov 21, 2005
Messages
36,651
AfriNatic said:
Not seeing any notices for maintenance work that are being done
Click to expand...
I think it was related to Beacon Bay. We had bad latency since Friday. Maybe they rebooted something.
Bit frustrating during an online gaming match.

Also why do I have so many hops with Afrihost and a friend down the road with a different ISP (also with FF) have 6 less hops.
 
Last edited:
Status
Not open for further replies.
Top